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Jones GMC

Savannah, TN

4.6
493 Reviews

545 Florence Rd

Savannah, TN

38372

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493 Reviews of Jones GMC

June 15, 2024

Never again will we buy anything from them they wasn’t willing to help when they could have and was very rude do not go there More

by ASHLEY.KIGHT1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Will Jetton, Tori Sweat
Jun 20, 2024 -

Jones GMC responded

Ashley, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Please provide the best way to contact you and I will make sure to follow up, or you can call (731) 925-4923 and ask for Starla Shaw. Starla Shaw Jones GMC Management Team (731) 925-4923

June 15, 2024

I bought a 2019 truck. Wrote a check for it so it’s payed off. They owe me 2000 as the check I got was over the amount. They can’t tell me when a check will be mailed out. More

by TMP.SKNIGHTEN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Wes Cummins, Kelsey Trusty
Jun 20, 2024 -

Jones GMC responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Starla Shaw Jones GMC Management Team (731) 925-4923

June 14, 2024

Have to say that Nicole in your service department is one of the best that More

by sradams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Thompson
Jun 17, 2024 -

Jones GMC responded

Thank you for your very kind review. Nicole and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Jones GMC. Jones GMC Management Team

Jun 17, 2024 -

Jones GMC responded

Jones GMC responded publicly on 6/17/24 2:35 AM Thank you for your very kind review. Nicole and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Jones GMC.

June 14, 2024

Friendly staff. Clean waiting area. Mini bottled water appreciated. Thank you for your help with our truck. More

by kiddo.1962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Thompson
Jun 17, 2024 -

Jones GMC responded

Thanks for sharing your thoughts about your experience with Jones GMC. We appreciate your business and hope to see you again soon! Jones GMC Management Team

June 14, 2024

They were very helpful and respectful. They were very professional. They were extremely nice and well mannered More

by eric.quinn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca Watkins
Jun 17, 2024 -

Jones GMC responded

Eric, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jones GMC Management Team

Jun 17, 2024 -

eric.quinn responded

Thank you for your help. You guys are very professional

Jun 17, 2024 -

Jones GMC responded

Jones GMC responded publicly on 6/17/24 2:24 AM Eric, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jones GMC Management Team

June 14, 2024

I have bought several cars from Adam Johnson he is the best sales person I’ve worked with. More

by EDEANJOHNSTON
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ashley Pineda, Adam Johnson
Jun 17, 2024 -

Jones GMC responded

Edean, Thank you so much for your kind words for Adam, and for taking the time to leave us this wonderful feedback! Jones GMC Management Team

Jun 17, 2024 -

Jones GMC responded

Jones GMC responded publicly on 6/17/24 2:34 AM Edean, Thank you so much for your kind words for Adam, and for taking the time to leave us this wonderful feedback! Jones GMC Management Team

June 14, 2024

Did not understand the 50. 00 charge for complimentary service on my bill for buying one tire .was told it was put on all bills . If it was complimentary how come I was charged More

by phillipgammill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Monica thompson
Jun 20, 2024 -

Jones GMC responded

Phillip, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Starla Shaw Jones GMC Management Team (731) 925-4923

June 14, 2024

Nice folks ! Give them the opportunity to assist you the next time you are in the market for a new car More

by DERESE.METHVIN9418
Recommend Dealer
Yes
Employees Worked With
Wes Cummins
Jun 17, 2024 -

Jones GMC responded

Derese, Here at Jones GMC, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Jones GMC Management Team

Jun 17, 2024 -

Jones GMC responded

Jones GMC responded publicly on 6/17/24 2:30 AM Derese, Here at Jones GMC, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

June 10, 2024

They were all very nice and helpful! I had my car serviced and I didn’t have to wait long, I was very pleased! More

by Murphy.muriel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spencer Westbrooks
Jun 10, 2024 -

Jones GMC responded

Muriel, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jones GMC Management Team

June 10, 2024

Wes took real good care of us during our purchase. The finance and warranty offers were well explained. The team understood our desires and worked to help us achieve those goals. Great job done at Jon More

by jamescnanney
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wes Cummins
Jun 10, 2024 -

Jones GMC responded

James, Thank you for choosing Jones GMC. Your feedback and rating mean a lot to us. We're glad Wes was able to help, and we hope to see you again! Jones GMC Management Team

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