Jones Junction Hyundai

This was our second purchase from Jones Junction, and it was a great experience. Our salesman, Brandon, is warm, easygoing, and genuine, and he made us feel comfortable from the moment we started talking. H was a great experience. Our salesman, Brandon, is warm, easygoing, and genuine, and he made us feel comfortable from the moment we started talking. His relaxed, friendly manner kept us engaged, and honestly, it's a big part of why we stuck around long enough to find the right car and buy it. We came in for a Hyundai Ioniq 5 Limited, but with high demand, one wasn't available for several months. Rather than steering us toward something that didn't fit, Brandon took the time to understand what mattered to us and suggested an option we hadn't considered: a certified pre-owned Genesis GV60. It ended up being exactly what we wanted. Brandon worked with Pat, the sales manager, on our questions and requests until we reached a deal we were happy with, and he made sure we got accurate answers to the questions we asked. He was responsive and transparent throughout, with no pressure at any point. Thanks also to Pat and to Charlie in finance, who made the paperwork quick and easy. We'd happily recommend Jones Junction, and especially Brandon, to anyone in the market for a car. More

If I could give zero stars, I would. We brought our 2014 Hyundai Santa Fe (160,000 miles) to Jones’ Hyundai after the engine suddenly seized due to metal shavings in the oil pan—a kno We brought our 2014 Hyundai Santa Fe (160,000 miles) to Jones’ Hyundai after the engine suddenly seized due to metal shavings in the oil pan—a known issue that led to a Hyundai recall. We maintained the vehicle exactly per the manufacturer’s specifications, so we assumed Hyundai would stand behind their product. Instead, we learned about the recall after the fact, because Hyundai never notified us. When we contacted Hyundai Corporate, including Niveditha (Hyundai Corp representative), we were told that despite the recall they would not cover the full replacement cost—the best they could offer was a 70/30 split. We reluctantly agreed because we needed the vehicle back, but it felt like we were being held financially hostage over a known defect. It gets worse. Both Hyundai Corporate and Jones’ Hyundai repeatedly referred to the replacement vehicle as a “loaner.” At no point, did anyone disclose that this was actually a rental for which we would be financially responsible. Once our Santa Fe was ready, suddenly we were informed that we were being charged for the rental fees. There is a very clear difference between a loaner (provided by the dealership at no charge while warranty/recall work is completed) and a rental (at the customer’s expense). Referring to a rental as a “loaner” is not a misunderstanding—it is misrepresentation. We trusted Hyundai and Jones’ Hyundai to handle a recall ethically and transparently. Instead, we experienced: Lack of notification on a serious safety recall Refusal to fully cover a defect-caused engine failure Misleading communication about a “loaner” vehicle Surprise charges after the work was completed This has been the most frustrating, misleading, and frankly dishonest dealership/manufacturer interaction we’ve ever had. A recall exists to protect consumers—not to create opportunities to shift costs and play word games. Hyundai had an opportunity to make this right. Instead, they showed us exactly how little they value their customers. We will never go to Jones again for anything, and we will warn others accordingly. More

Unfavorable experience. Management refused to talk with me after the purchase. The EV stations are never accessible, and when you ask for a car to be moved, they(the Service Management refused to talk with me after the purchase. The EV stations are never accessible, and when you ask for a car to be moved, they(the Service staff) rudely respond, making you feel guilty for charging your vehicle. I will never buy another car from Jones Junction, nor would I refer friends and family. More

DON'T GO TO SERVICE WITHOUT YOUR FINANCIAL ADVISOR AND ACCOUNTANT. This review is about service after you purchase. They run a proverbial credit check every time I walk through the door. The service peop ACCOUNTANT. This review is about service after you purchase. They run a proverbial credit check every time I walk through the door. The service people, while polite, are annoyingly careless with repairs and deadlines. Yes, Jones for a lifetime means that your car will be in the shop for that extended period of time. I HAD been a long-time buyer (owning four myself), but no more. Jones likes headlines, not deadlines. I have had my fill of them. My next car will NOT be with Jones. My car has been there for five business days, and I've had to reach out three times to inquire about its status. I received a phone call this afternoon with--wait for it!--yet another problem that will cost more money (of course). If you wanted to remain a financial hostage to Jones and endless 'repairs.', I would go to Jones. Otherwise, go elsewhere. They have lost my business forever. Thanks, Jones. I'm paying for a lifetime. Service is great for the competitors! More

I took my 2021 Hyundai Sonota Hybrid in for service on May 14 because my battery keeps dying. It seems random, but is happening more frequently. The key fob won't unlock the doors and the car won't star May 14 because my battery keeps dying. It seems random, but is happening more frequently. The key fob won't unlock the doors and the car won't start unless I do a battery reset. They found nothing wrong with it and had us pick it up the next day. We talked them into keeping it for a couple days the following week to see if it died for them, but after three days, it didn't. They told us to have it towed in the next time the battery died. The following week, (May 27) it died while I was at work and I had it towed in so they could see it dead and run a code. They said they found nothing wrong with it and sent me an email and text on May 30 saying to come pick up my Sonata. I am very frustrated because something is obviously wrong with the battery. I cannot continue to have my car randomly dying! Jones Hyundai has told me there is nothing they can do. When I do a simple Google search for this make/model/issue, there are MANY people experiencing the same problem, so I don't understand why the service department at Jones Hyundai can't do the same. How can they just return my car to me when it is still experiencing the dead battery problem? More

After performing a serpentine belt replacement and a recall fix on my Elantra the Jones Hyundai mechanic left a small (3 inch?) screwdriver standing vertically inside a hollow of the battery so that wh recall fix on my Elantra the Jones Hyundai mechanic left a small (3 inch?) screwdriver standing vertically inside a hollow of the battery so that when he closed the car hood the screwdriver punctured a hole in the battery. I discovered this when I took my car to have the oil changed. Standing with the mechanic as he opened the hood I saw something that looked like a small pen sticking out of the battery. He explained what it was (a special small screwdriver, clearly an auto mechanics) and that he couldn't do anything to fix the battery. He urged me to have it replaced right away because of the danger. After calling Jones and being passed around to three different people telling me they didn't have an appointment for another 10 days, I insisted on speaking to the service manager. He relented after I told him that if anything happened to me because of this issue their dealership would be liable. Not only was this dangerous (leaking battery acid), but Jones Hyundai service manager and his boss insist that replacing the battery for free (the battery that their technician destroyed) meant they didn't owe me a refund for faulty service. So I've been driving around in a dangerous car that has been leaking battery acid and has caused me to lose a day of work and not a word of apology. Rather then apologize they maintain that I should be grateful that they changed the battery for free. As I explained to the rude service manager and his rude boss as they stood over me, I refuse to pay for a poorly performed service. We'll see...the charge has been disputed. More

2016 tucson had the motor replaced last year under warranty took it back recently for loss of power turbo went bad because of the motor issue last year the technician recently even said it should have warranty took it back recently for loss of power turbo went bad because of the motor issue last year the technician recently even said it should have been replaced we have been getting the run around and still trying to charge us to fix the issue More