Jones Junction Pre-Owned Superstore

They screwed over a Disabled US Veteran. Bought a used Cadillac Escalade from these people in March 2025. Now I have a $47,000.00 lawn ornament. Before I drove it off the lot, I got a warnin Bought a used Cadillac Escalade from these people in March 2025. Now I have a $47,000.00 lawn ornament. Before I drove it off the lot, I got a warning light for the suspension. Notified my salesman that same day and their service department the next day and was told to drive it and see if it will go off. It didn’t, took it in to have the issue fixed. They said they couldn’t fix it because they aren’t a Cadillac dealer. After the 3rd time I took it back and left it for almost a week they call and say they fixed the issue. Warning stayed off then I got another warning light this time for the auto seatbelt tensioners. Took it back and was told it was because I have a dash camera that the auto seatbelt tensioners are messed up. This all within a span of 4 weeks. Now the suspension warning and auto seatbelt tensioners warning lights are on and Jones refuse to call me back or even fix the issue. Stay away from this place. They don’t stand behind anything they sale. Their service is shady at best and after the sale, well you can almost forget about getting any help from the sales department. The whole place is shady. More

Predatory, Dishonest, and Dehumanizing Experience – Stay Away from Jones Junction I went to Jones Junction Used Car Superstore with a friend to purchase a vehicle we had seen the day before. We were neg Away from Jones Junction I went to Jones Junction Used Car Superstore with a friend to purchase a vehicle we had seen the day before. We were negotiated to $13,000 out the door, with me putting $8,000 down and my friend financing the rest at 14% interest. The car was in great shape aside from minor cosmetic issues, but the dealership told us that Spencer couldn’t get financing due to his lack of credit history. We left disappointed. The next day, Jackie (our salesperson both days) called my friend to say financing was now possible. We returned, only to find out the original vehicle had been sold. We told Jackie A Coco Jr we were interested in something similar — under $10,000, possibly a Fusion, Focus, or Corolla. He continued showing us cars over our budget until I asked him to search more appropriately. He came back with a 2012 Toyota Corolla priced under $10k. The car was in poor condition: a cheap aftermarket radio, damaged interior, center console held together by a single wood screw, peeling door seals, and signs of heavy prior use as a fleet vehicle. The car had multiple past repairs (including two alignments), and was valued on Kelley Blue Book at $5,000–$8,000 — but they tried to sell it to us for $12,000. When I brought up KBB, Jackie dismissed it as invalid because “they don’t sell cars.” and "just a consumer tool" He ignored, dismissed and steamrolled through the process. gaslighting my friend the whole time. Despite telling Jackie that my friend is a waiter going back to school and I am a terminal cancer patient with no income, he continued to pressure us into a bad deal. He refused to negotiate, refused to waive the documentation fee, ignored my requests (twice) to shop for our own auto loan, and took advantage of my friend’s desperation. Things escalated when I asked about his commission. Jackie got angry, asked me to step outside, then cussed me out and pointed his finger in my face in a threatening manner. I stayed calm and continued to ask questions. He eventually stormed off. I reported this to a manager. My friend canceled the deal and watched them shred the paperwork. This was an incredibly upsetting and dehumanizing experience. The dishonesty, emotional manipulation, and disrespect were unacceptable. I will never purchase a car from Jones, and I will actively warn others not to either More

How can you say that you have 7 days to return a vehicle and have that printed on paperwork in store but don't stand by that statement and have that printed on paperwork in store but don't stand by that statement More

This review is about Jones Kia in Bel Air but it wasn't a choice on this site. BUYER BEWARE!!!! THEY WILL LIE TO YOU. I thought I could trust them and I let my guard down and was lied to about the vehi choice on this site. BUYER BEWARE!!!! THEY WILL LIE TO YOU. I thought I could trust them and I let my guard down and was lied to about the vehicle I purchased capabilities. Lied to by management no less. Upper management doesn't seem to be concerned either. I strongly suggest you don't buy anything from any Jones Junction dealerships. BEWARE! BEWARE! More

I was prepared for a long, drawn out session when purchasing a 2018 Dodge Challenger T/A. Both the salesperson Tyler and the finance manager Luis put my fears to rest with honest conversation and res purchasing a 2018 Dodge Challenger T/A. Both the salesperson Tyler and the finance manager Luis put my fears to rest with honest conversation and respect, something that seems to be missing in most retail transactions these days. Two hours later the deal was done and I was ready to drive away in my new ride. Thank you Jones Junction for making the process quick and painless! More