Jones Kia

I've been waiting a while to write this review because I wanted it to be more factual and less opinion based. If you want an honest review of this dealership, here you go. My husband called around to mul wanted it to be more factual and less opinion based. If you want an honest review of this dealership, here you go. My husband called around to multiple dealerships trying to get us a new family vehicle after our other vehicle was wrecked in an incident in which we were not at fault. After calling this dealership for a vehicle that had been on the market for a few months (which was significantly longer than the other stores for that particular make and year), he asked if we could get a certain "out the door price" and was met with a "why are you trying to nickel and dime me?" by one of the Sales rep (Rob). The next day, they lowered the price on their website. That should have been the first red flag. Rob and my husband agreed to a price. When we got there to test the car (with all 4 of our kids under the age of 8) there was some sort of break issue on the vehicle that the manager had supposedly been driving around for a week and didn't seem to "notice" or get corrected, second red flag. We got an IOU for that and a few other minor cosmetic issues and decided to go ahead with purchasing the vehicle. After the purchase was completed it was nearly impossible to schedule any sort of appointment to get our newly purchased vehicle in to have the break issue corrected. They did finally "correct" the issue yet the vehicle is still making a loud noise on the back breaks. When we tried to schedule the appointment for the cosmetic issues, they became unresponsive. Remind you, we have an IOU signed paperwork for these services to be done. We live over an hour away but chose this dealership because of their promise to give you a fair and honest price for a used vehicle. A month later, we received a letter from the DMV saying that our registration couldn't be completed. It turns out this letter was a scam (obviously not their fault). However, we called over multiple times to ask for help from the Loan officer who completed our vehicle registration (Bernie) and get assistance from someone and never got a response or call back. All this to say, buying the vehicle was fine. We did like how quickly the paperwork went (After 3 hours of waiting, only 20 mins in the room BUT we were paying cash and not financing) and they were very accommodating to us with our 4 kids in the lobby while we waited. If you want any sort of great service AFTER you purchase the vehicle- I would try somewhere else. More

I took my 2020 Kia Soul in for a recall issue and it turned out that the engine needed to be replaced. The customer service representative submitted a warranty claim and told us that it should be covere turned out that the engine needed to be replaced. The customer service representative submitted a warranty claim and told us that it should be covered since the car only had 68,xxx miles. Jones Kia never called to update us on the progress of our warranty claim so it was on us to call them every few days. Each time we called, excuses were made about the delays. After a month and a half of not having a car to drive, our warranty claim was denied. Never were we connected with a manager to discuss the issue and we were without our car for over 50 days. My car has been towed to another dealership to get the required work done in a timely manner. More

Great experience! !!!! Mr. Jabreel Porch was amazing... He is Polite, straight to the point and sold me exactly what I asked for. He got financing squared away extremel !!!! Mr. Jabreel Porch was amazing... He is Polite, straight to the point and sold me exactly what I asked for. He got financing squared away extremely fast. I have bought over 30 vehicles, this is the best and smoothest sale I've ever been a part of, highly recommend giving Mr. Porch a call and get ready to dive away in a new vehicle. Look forward to returning. More