Jones Kia

Liars all around. I bought a used Honda Element in January. In the first couple days, I had to refill the tires a few times. I live in PA, so when I got it inspected, I I bought a used Honda Element in January. In the first couple days, I had to refill the tires a few times. I live in PA, so when I got it inspected, I had to get new tires. The car smelled strongly of cigarette smoke, and the salesman said it was just him. It was not. I spent months cleaning and airing out my car. He also claimed there was only one key for it, but I could get a new one cut at a Honda dealership for under ten dollars. However, in April I finally went to get a spare made, and it was $168! Now, six months later, they’ve called me to tell me that they found the spare key. The person I spoke two was new and clueless, and now I’ve called a few different times to speak to a sales manager but no one will answer my call or return my messages. I’m disgusted with the way they treat their customers. Do NOT buy a car from Jones! More

My salesperson Jerry Huntley was excellent! My salesperson was so helpful. He made my experience here amazing. He took his time to make sure I got what I was looking for at a price I could aff My salesperson was so helpful. He made my experience here amazing. He took his time to make sure I got what I was looking for at a price I could afford. Everyone there were so kind also. I would highly recommend this place!! More

Absolutely Horrible I have bought my car 2 weeks ago, absolutely loved it at first. Til i realized they pretty much screwed me over. I am still dealing with the issues an I have bought my car 2 weeks ago, absolutely loved it at first. Til i realized they pretty much screwed me over. I am still dealing with the issues an my 1rst payment is coming up mind you i have no papers for my payment to go to, i still hav a temp tag, when in fact they should have used the same license plate as i had, they never did inspect the car for me to drive it in PA which is where I live an they have known from the beginning an should have been done. Know 2 weeks later they are still trying to get everything in order for me. Mind you i have a life should havent to sit by my phone making 50 million calls. i bought the car 2 weeks ago, i should be enjoying it an i am hating it. i never will refer a family or friend, an i will never go back myself. Cant wait till i can finish with this dealship. More

Fast, great price, got me what I wanted Great service,quick replies. Everything I asked for was taken care of. Met my price needs and found the right vehicle left very happy and would retur Great service,quick replies. Everything I asked for was taken care of. Met my price needs and found the right vehicle left very happy and would return. More

I am very satisfied with Jones Kia. I would like to thank Jerry for being very helpful and patient with helping me find the perfect car. I would refer anyone there to get a new car. I would like to thank Jerry for being very helpful and patient with helping me find the perfect car. I would refer anyone there to get a new car. More

Great people and great company Jones has wonderful people and great service. My salesman takashi walker was great and answered all my questions and was very efficient getting the pa Jones has wonderful people and great service. My salesman takashi walker was great and answered all my questions and was very efficient getting the paperwork ready. More

New Nissan Civonna was a great rep .i would recommend her to anyone! If your looking for a new car come check out their stock you wont be disappointed. A++++++++ Civonna was a great rep .i would recommend her to anyone! If your looking for a new car come check out their stock you wont be disappointed. A++++++++ More

Bel air Kia Review Customer service and assistance was very helpful and everything went perfectly. I will recomend this location to friends and contunue to be a freque Customer service and assistance was very helpful and everything went perfectly. I will recomend this location to friends and contunue to be a frequent customer. More

Outstanding staff, Tammy is great! I was so so pleased with everything at Jones. I was particularly pleased with the staff member that helped me, Tammy F. Sge was so outgoing and friend I was so so pleased with everything at Jones. I was particularly pleased with the staff member that helped me, Tammy F. Sge was so outgoing and friendly! She made my day exponentially better during a stressful time with my car! She was fantastic . Very professional and a little humor to brighten my day . More

Absolutely Dishonest & Unethical If negative numbers were available they'd be appropriate. Dealt with Internet Manager Candace Smith. I spoke with her by phone and asked her for infor If negative numbers were available they'd be appropriate. Dealt with Internet Manager Candace Smith. I spoke with her by phone and asked her for information and vehicle photos which she said she was going to go outside to the vehicle and get.Two hours later, after not hearing from her, I sent her a text message and shortly after she sent photos, but not what I asked for. Sent a text message asking for the photos I originally asked. 1.75 hours later I sent her an email asking about the photos. 16 minutes later she sent the requested photos and said, "I apologize i was in a sales meeting I thought these pictures were attached" The vehicle was listed on AutoTrader.Com and their web site for $25,785. I made an offer of $24.500 plus sales tax and accessories. Candace Smith replied and said, "Thank you for your offer, however,unfortunately, we do not have that much room in vehicle to move as far as price. My manager informed me we do $28,000 plus taxes and tags." I replied and said "Wow...that's interesting considering the vehicle is listed on your website for $25,785. So the price of the vehicle is more than $2,000.00 above the advertised price?"Candace Smith replied, "The additional fees are the reconditioning fees and Maryland State Inspection." I subsequently spoke with Rob Jones, who identified himself as the dealership's manager, who said I needed to read the "fine print" on the AutoTrader.Com adds and their website at which point I told him the dealership couldn't do anything to sell me a vehicle. Dishonest, unethical & untruthful. Don't waste your time. More