Jones Kia - Service Center

Mike Fletcher is an awesome salesman. The deal on my Niro was quick and painless. I also had the opportunity to deal with Rob Jones and Tyler in the service department, both were professi The deal on my Niro was quick and painless. I also had the opportunity to deal with Rob Jones and Tyler in the service department, both were professional, Tyler kept me apprised a couple times to let me know how the service was coming along and when it would be done. Great customer service! Thanks! More

Terrible service. Over priced and slow. Charge for anything they can come up with and don't actually fix anything. Over priced and slow. Charge for anything they can come up with and don't actually fix anything. More

Their customer service is decent, but the service and repair employees are the worst people ever. I had brought my car in with all the info of what was wrong and i just wanted my car to be fixed instead repair employees are the worst people ever. I had brought my car in with all the info of what was wrong and i just wanted my car to be fixed instead of having to be told i didnt have the right codes and i was wrong. They proceded to act like i didnt know what i was talking about when i was explaining what was wrong. Instead i get charged a 170$ bill for “mechanics compensation” as they said, for them checking for the SAME EXACT CODE I HAD. They proceeded to say i have to pay an extra almost 300 bucks for them to fix it plus the part itself only costing an added 100 bucks. Mind you i had to wait 3 hours for them to tell me that it was the same error code i already told them. The services is terrible and i can’t believe we let people that wont listen to the customer work, it’s disappointing. More

Sales efforts to create good customer relationships are wasted because dealing with service/auto body is a nightmare. They repeatedly give you made up estimates for when the car will be ready, then refuse wasted because dealing with service/auto body is a nightmare. They repeatedly give you made up estimates for when the car will be ready, then refuse to be accountable. I won’t buy another car from them (this was my second) or use their service, and I don’t recommend anyone else do so. More

Quick services my xxx! The last 2 times I have had services done here it has taken over 2 hours. Ridiculous!! The last 2 times I have had services done here it has taken over 2 hours. Ridiculous!! More

How long does it take to get a new key cut? I had to drive 30 miles to the dealership to hand them my key. I had to pay $250 dollars. Two weeks later, I'm still waiting for them to call and let I had to drive 30 miles to the dealership to hand them my key. I had to pay $250 dollars. Two weeks later, I'm still waiting for them to call and let me know the key's ready, so I can drive another 30 miles to pick it up. Apparently they are not able to take credit card payments by phone. Such an ordeal and a cost just for a car key. More

Jones Kia in Belair assisted me with an Electrical issue. Everyone was great. The Service area assisted me with a very difficult situation. I had moved to a new county and had to have the car towed to the Everyone was great. The Service area assisted me with a very difficult situation. I had moved to a new county and had to have the car towed to them. I had gone to several garages in my new area; and did not fell confident they could locate my problem. Tyler in the Service Shop was extremely helpful and spoke to me for several days until, I had decided to have the car towed to them. I called several days in a row to coordinate and discuss my options. Tyler was always available, friendly and went out of his way to work with my situation. After the car was towed, Tyler stayed in touch and spent time going over what had been tested and what my options were. Tyler and the Service Shop staff went out of their way to make me feel comfortable and confident about what they were checking and the service they were going to provide. I had to leave the car there for a few days after the work was done. Tyler and the Kia staff made me feel assured this was not a problem and not to worry. They stayed in touch and worked around my schedule to pick up the car. Jones Kia staff did a wonderful job and made a very stressful situation I had regarding my car not stressful. Other garages I had gone to, did not work with me on a personal level. The service was outstanding and Tyler particularly was awesome. It was a great experience. More

Currently my 2018 Kia Soul plus ahs been sitting at this dealer due to engine issues for over a week. It has not been touched and I keep getting the we are waiting for Kia to call us. My Kia has 61,000 mile dealer due to engine issues for over a week. It has not been touched and I keep getting the we are waiting for Kia to call us. My Kia has 61,000 miles on it with a 100,00 mile power train warranty. After, i dropped the car off for the entire week I was told that the service person assigned to my vehicle was out for three days and would not get back to me til Friday 5/20/22. On Friday, I was asked to provide my service receipts which I have done. I was also told that Jones would provide a no charge rental to me. However, when I arrived to pick it up after turning in the rental that cost me $700.00 I was told they had not heard from Kia and would have to pay for it. I then had no vehicle and had to pay to Uber home. This is a nightmare. Today I am seeking legal counsel!! More

My first time visit today, Ralph at desk 4 helped get my Android Auto reconnected. Service above and beyond, now driving to MI will be great! Thanks! Android Auto reconnected. Service above and beyond, now driving to MI will be great! Thanks! More