Jordan Ford

Did not intend to shop with Jordan Ford but wanted only Did not intend to shop with Jordan Ford but wanted only to price the auto I intended to purchase from a dealership near Round Rock, TX. Meet sales a Did not intend to shop with Jordan Ford but wanted only to price the auto I intended to purchase from a dealership near Round Rock, TX. Meet sales associate Lee Efting, as I entered the show room, and from that moment I realized that this was the Dealership I would work with. Lee is a great sales professional, John, new car manager, is outstanding and quality staff led me to purchase two Fords from Lee. I recommend that you talk to Lee before you purchase your next Ford!! More

First of all, I'd like to say this was my VERY BEST car buying experience by a long shot. As a family, we've purchased over 5 cars in the past 3 years and I've never seen customer service the way I have a buying experience by a long shot. As a family, we've purchased over 5 cars in the past 3 years and I've never seen customer service the way I have at Jordan Ford! My husband and I were doing some comparison shopping on Memorial Day weekend for hybrids and had already been to two other dealerships (Toyota and Kia) before stopping in at Jordan Ford. We were interested in the Ford Fusion. Ernesto was our sales rep and took us on a very thorough test drive where he explained every feature on the car, the mechanics of the hybrid technology, and he demonstrated the Sync system voice command with our own phone. Afterward, he laid out the numbers for us and there was no pressure to buy or decide. They loaned us the car to go and have lunch off site while they appraised my trade-in. I loved the Fusion, but they didn't have the color I wanted, so Ernesto personally found one for me at a nearby dealer. A few days later, it was there detailed and ready for me. He kept me informed the whole way through from the time he found it to the time he was driving back to the dealership with it and even sent me pictures! I could not have asked for a better sales person! I got the feeling that this level of customer service wasn't reserved just for me, but it's something he does for every customer. The icing on the cake came about a week later when I had an issue with the Bluetooth on the car. When I spoke to Ernesto about it, he immediately offered to pick my car up from work (I have a super busy schedule) and bring it in for repair. Who does that, especially now a days? I would recommend Jordan Ford, but especially Ernesto to anyone looking to buy a car. I am completely satisfied and am extremely grateful for excellent customer service. The finance team also did a superior bank, finding an interest rate for me that beat my banks by half! And the sales supervisor, Mack Dodd, was helpful and very courteous. Way to go to the entire team! More

I purchased a Ford Ranger (2008) from Ted Saldana at Jordan Ford on December 21, 2010. I was involved in an accident on January 14, 2012 and my "new" truck was totaled! Ted was very helpful in walking Jordan Ford on December 21, 2010. I was involved in an accident on January 14, 2012 and my "new" truck was totaled! Ted was very helpful in walking me through the process at Jordan's Collision Center and even helped me get my tools etc. out of the wrecked vehicle and back to my home. After I found out that the truck was a total loss, Ted immediately began the serach for a new vehicle for me. Within one week, Ted found a replacement for me and was instrumental in getting the price right and all flaws taken care of so I could pick the 2010 Ranger up within the week! If you ever need a car, I would highly recommend buying it from Jordan Ford in San Antonio Texas and ask for "Ted Saldana" when you get there. Ted has a very winning way and is a man of great honesty and integrity. I'll never buy a car from anyone else! Gary E. Napper More

Ernesto was awesome. He was extremely knowledgeable and helpful. My husband and I had a wonderful experience with him, and I would definitely recommend him and Jordan Ford. helpful. My husband and I had a wonderful experience with him, and I would definitely recommend him and Jordan Ford. More

During three separate visits to Jordan Ford Ltd. located During three separate visits to Jordan Ford Ltd. located at 13010 IH-35 N San Antonio, TX, I purchased services for my 2008 Ford F150 titled "The Wor During three separate visits to Jordan Ford Ltd. located at 13010 IH-35 N San Antonio, TX, I purchased services for my 2008 Ford F150 titled "The Works". After services were preformed I checked my oil. On my first two visits the oil levels were about a half court low. During my third, and what I consider being my final visit, I had my front breaks replaced along with "The Works Service" which again was not fully completed; the power steering fluid was not topped off sitting at the minimum level and also the oil level was this time at almost a half quart low. After my second service I was contacted by a follow-up survey phone call. I explained my issues and was told the information would be passed on and receive a follow-up which I have yet to receive. More

Love my 2012 New Focus!Brag about it daily on Facebook and the knowledge of my salesman is unmeasurable. I'll be back when its time to trade this one for a new one...and will only deal with Mr.Flores! and the knowledge of my salesman is unmeasurable. I'll be back when its time to trade this one for a new one...and will only deal with Mr.Flores! More

Very friendly and knowledgeable staff. Were very concerned about a minor issue with a new vehicle and went the extra mile to resolve it. Much appreciated and highly recommended! concerned about a minor issue with a new vehicle and went the extra mile to resolve it. Much appreciated and highly recommended! More

This is hands down the worst dealership I have ever dealt with. When they mess up, they defintely will not step up and own the mess up. Stay away! I was having my seat covers replaced and clarfied with the s with. When they mess up, they defintely will not step up and own the mess up. Stay away! I was having my seat covers replaced and clarfied with the service person that it was going to be under warranty for both sides bottoms and backs. She said yes. I scheduled an appointment and the tech that does it wasn't even scheduled to work. After numerous calls with responses of it will be here tomorrow I finally got my truck a week later. I drove over an hour and a half to get there and realize they only did the backs. The service manager trys to get me out of his hair as soon as he can. He was going to call me the next day and I have left him several messages and still no call back. Problem still not resolved!!! I have worked with numerous dealerships and this is hands down the worst dealership.Got an oil changes and got my truck back with dirty finger prints all over my steering wheel. More

Carried our new 2011 fusion to have checked for low gas mileage (13.7) (19>8) 2000 plus miles. Went in on Friday Jul 5. Was told they were checing into the problem. Left vehicle and then called late t mileage (13.7) (19>8) 2000 plus miles. Went in on Friday Jul 5. Was told they were checing into the problem. Left vehicle and then called late that afternoon and they said they were still checking, so we left the car overnight. Called about 9 the next morning and was told they were still in the progress of checking the car. Called around 11 am on Sat. and was told they had not started on the car as of yet, so we went and got the vehicle from Jordan. Will try to get the vehicle into Bluebonnet or try to get the car change on the lemond law. One thing for sure if you have a proble when you buy from Jordan ddon't expect to get it fixed. Also will call Ford on this Vehicle. More

Mike did a fine job helping us out with resolving some issues with communication. He was very professional and responsive. Jimmy G in parts was able to locate a hubcap cover for us for our 1998 Villager issues with communication. He was very professional and responsive. Jimmy G in parts was able to locate a hubcap cover for us for our 1998 Villager that 3 other dealerships in town had said was unavailable. I am a woman, and have often experienced being "talked down to" or feeling dismissed by men employed in the service division of the auto industry. It was a pleasure to receive good customer service from these two at Jordan Ford. More