Jordan Ford

I took a car in for an oil change and asked them to look at the tires. The car was 7 years old with original tires, and although they still looked like new I was concerned. When I picked up the car they at the tires. The car was 7 years old with original tires, and although they still looked like new I was concerned. When I picked up the car they said the tires were fine but I needed new brakes (hmmm...but ok). I took the car in two weeks later to get new brakes (I drive that car about 5 miles a week) and when I picked it up guess what the recommendation was? I should get new tires! I did get new tires somewhere else. But when I took the car in for routine maint a few months later guess what the recommendation was - new brakes! Two months ago I had a problem where the car was just dead, no click, no lights, not nothing. After pulling the battery and taking it to the place I bought it, they said it was perfect (it was fairly new). After I put it back in, and I tried the car again it started. I took it to Jordan for that and I also mentioned it was running rough. $1,000 later I got my car back. The part they said I needed for the starting was around $500 but if I got the major tune up they said I needed for the rough running, it would be less. Last week the car was dead again - same thing. Opened the hood, checked the battery cables (that were tight) and shut it, and it started. It's happened the same way twice since then, so I took it in yesterday. I got a call today saying the problem was the battery cables. I asked about the $500 part they sold me 2 months ago and they said the sheet just says you brought it in because it was running rough....so I guess a tune up at Jordan costs $1,000 now??? I don't trust them anymore. More

Both times we've taken our 2007 Taraus in for service Richard Witowski has been superb in all aspects of the visit. He made us feel welcome, kept us informed of what was being done to the car from start Richard Witowski has been superb in all aspects of the visit. He made us feel welcome, kept us informed of what was being done to the car from start to finish. He called us with updates, If it was kept over night, ensured my wife and I had transportation available if needed. Once the repairs were completed, Richard went over the invoice explaining each item in detail answering all our questions. He is why we take our car to Jordon Ford. Richard is very professional, friendly, warm, shows concern about his customers and knows what he's talking about. A very valuable assest to the Jordon Ford Family. Jim and Gloria More

I was referred to Jim by a friend who bought there. Very friendly dealership, no prep fees or other garbage. I could have bought closer to my house, but it was worth the trip. He showed us several vehicles, friendly dealership, no prep fees or other garbage. I could have bought closer to my house, but it was worth the trip. He showed us several vehicles, but we ended up with the one he had emailed us prior to going there. Accessories manager was very knowledgeable and was very patient. thanks Jim ! More

My entire experience with Jordan Ford was very positive. No games, no gimmicks, no hassle. I actually left Northside Ford after playing the 'monthly payment game' too long with them. I already knew what c No games, no gimmicks, no hassle. I actually left Northside Ford after playing the 'monthly payment game' too long with them. I already knew what car I was looking for, and Cody my sales rep was fantastic. We went over the specials going on, and strictly negotiated the price of the car. In fact they gave me a very aggressive price out of the gate, almost too aggressive, I was actually bracing myself for a really hard time in finance, but the finance manager didn't try to push anything on us, or make us buy anything. He offered and that was it. Overall it was the most painless car buying experience I've had in the 15 years I've been buying new cars. I would highly recommended going to Jordan Ford if you're in the market for a new Ford car or truck. More

I took my ford in for an oil change, my service person told me I needed a fuel filter, so I had it replaced. The following month I had another oil change, and again I was told I needed a fuel filter. Afte told me I needed a fuel filter, so I had it replaced. The following month I had another oil change, and again I was told I needed a fuel filter. After I paid for this item a second time, I question my repair bill, and the cost of the fuel filter was removed from by bill. This September 2010, I took my ford back again for repairs, tjis time my air condition was only blowing hot air. I was then told three different parts all broke at the sams time. That can never happen, six hundred dollars later I again had cold air. So I thought, after driving away a fourth part broke. Now I have no air for the back seats. I have called several times and no one will return my calls. More

We have purchased several cars from Jordan Ford over the years, but Ernesto was by far the best Sales Professional we have dealt with. He was professional and knowledgable. At no time did I feel pressured t years, but Ernesto was by far the best Sales Professional we have dealt with. He was professional and knowledgable. At no time did I feel pressured to buy. There was no haggling. Overall, just a wonderful experience. We will definitely return for all of our maintenance and for future purchases! More

Notice how I put three different people that I had to work with. It's because eventually one would drop the ball and we'd have to talk to somebody else. If you want to work with someone that doesn't want work with. It's because eventually one would drop the ball and we'd have to talk to somebody else. If you want to work with someone that doesn't want to help you, doesn't get back to you, and doesn't want your business then Jordan is the PERFECT place to go!!! Do not waste your time going there. For you San Antonians just save your time and effort and head over the Northside Ford! Brian gave us false hope, Adam never got back to us and everytime we called him it was always funny because he was always "just about to call us", and then we have hot headed John who just about hung up on me when I asked him to go a little out of his way! These guys do not care about you so please everyone don't give them your business! More

Jordan Ford service department is terrible! Their leadership is marginal and probably what is holding them back from being an acceptable dealership. The service department's knowledge to repair Ford leadership is marginal and probably what is holding them back from being an acceptable dealership. The service department's knowledge to repair Ford products is constantly overwhelmed unless you need an oil change or your tires rotated. More

Jordan Ford service department is terrible! Their leadership is marginal and probably what is holding them back from being an acceptable dealership. The service department's knowledge to repair Ford leadership is marginal and probably what is holding them back from being an acceptable dealership. The service department's knowledge to repair Ford products is constantly overwhelmed unless you need an oil change or your tires rotated. More