Jordan Ford

I took my ford in for an oil change, my service person told me I needed a fuel filter, so I had it replaced. The following month I had another oil change, and again I was told I needed a fuel filter. Afte told me I needed a fuel filter, so I had it replaced. The following month I had another oil change, and again I was told I needed a fuel filter. After I paid for this item a second time, I question my repair bill, and the cost of the fuel filter was removed from by bill. This September 2010, I took my ford back again for repairs, tjis time my air condition was only blowing hot air. I was then told three different parts all broke at the sams time. That can never happen, six hundred dollars later I again had cold air. So I thought, after driving away a fourth part broke. Now I have no air for the back seats. I have called several times and no one will return my calls. More

We have purchased several cars from Jordan Ford over the years, but Ernesto was by far the best Sales Professional we have dealt with. He was professional and knowledgable. At no time did I feel pressured t years, but Ernesto was by far the best Sales Professional we have dealt with. He was professional and knowledgable. At no time did I feel pressured to buy. There was no haggling. Overall, just a wonderful experience. We will definitely return for all of our maintenance and for future purchases! More

Notice how I put three different people that I had to work with. It's because eventually one would drop the ball and we'd have to talk to somebody else. If you want to work with someone that doesn't want work with. It's because eventually one would drop the ball and we'd have to talk to somebody else. If you want to work with someone that doesn't want to help you, doesn't get back to you, and doesn't want your business then Jordan is the PERFECT place to go!!! Do not waste your time going there. For you San Antonians just save your time and effort and head over the Northside Ford! Brian gave us false hope, Adam never got back to us and everytime we called him it was always funny because he was always "just about to call us", and then we have hot headed John who just about hung up on me when I asked him to go a little out of his way! These guys do not care about you so please everyone don't give them your business! More

Jordan Ford service department is terrible! Their leadership is marginal and probably what is holding them back from being an acceptable dealership. The service department's knowledge to repair Ford leadership is marginal and probably what is holding them back from being an acceptable dealership. The service department's knowledge to repair Ford products is constantly overwhelmed unless you need an oil change or your tires rotated. More

Jordan Ford service department is terrible! Their leadership is marginal and probably what is holding them back from being an acceptable dealership. The service department's knowledge to repair Ford leadership is marginal and probably what is holding them back from being an acceptable dealership. The service department's knowledge to repair Ford products is constantly overwhelmed unless you need an oil change or your tires rotated. More