Jordan Ford - Service Center

The service department got me in and out no major work but still happy not to spend my day waiting. Thanks again !! but still happy not to spend my day waiting. Thanks again !! More

The service guys at Jordan are top notch! They are pleasant and professional and address any issues big or small quickly and get you out the door. Can’t recommend them enough. Buy your next c They are pleasant and professional and address any issues big or small quickly and get you out the door. Can’t recommend them enough. Buy your next car at Jordan. More

Excellent service always friendly and helpful. Easy to schedule and timely. Good communication and updates Easy to schedule and timely. Good communication and updates More

Tanner was a godsend! He constantly helps me and my family with our car issues. He is always so flexible in getting us in the shop in a timely fashion. He did a phenomenal He constantly helps me and my family with our car issues. He is always so flexible in getting us in the shop in a timely fashion. He did a phenomenal job on fixing my car this past week and was so understanding about the whole situation. He goes above and beyond when it comes to customer service, quality of work, and giving estimates. More

Jordan Ford has always taken great care of myself and my family. They go out of their way to make sure we are happy with both buying and service work. I highly recommend trying them out. family. They go out of their way to make sure we are happy with both buying and service work. I highly recommend trying them out. More

Tanner was great. He was able to get my 30000mile service done and the service that I had originally requested while I was there, so I didn’t have to make another trip He was able to get my 30000mile service done and the service that I had originally requested while I was there, so I didn’t have to make another trip into the dealership. More

Could not diagnose the problem with my vehicle. I got it back and the noise that the truck was making when I took it in is worse now that I have it back I got it back and the noise that the truck was making when I took it in is worse now that I have it back More

I took my 2019 Ford Edge into Jordan Ford on Jefferson April 2,2025 Explained that the Edge hesitates at slow speeds or taking off from a red light or stop sign…had a friend drive it and they said it a April 2,2025 Explained that the Edge hesitates at slow speeds or taking off from a red light or stop sign…had a friend drive it and they said it acts like it is misfiring. I was given an appointment for Monday April 7, 2025 I brought it to Jordan and they shuttled me to work. I saw Jarrid Miller on April 7 he called me later in the morning stating that they didn’t really have anything concrete on what was wrong with it other than the fact that spark plugs were rusty (low miles 41525) and the cooling system needed flushed. I have an extended warranty thru Zurich so Jarrid said I could have a loaner seeing work was going to be done. The service work on my Edge was scheduled for April 8,2025 Picked it up after I got off work paying $1112.75 charges and my Edge drives horrible worse than when it was brought in. I called and left Jarrid a couple of phone messages about the Edge driving horrible. I stopped at Jordan the next week Jarrid was not in I talked with another gentleman. I also talked with Tanner Grunnell I explained the situation with my Edge running so rugged and rough has no get up and go. I have to put this issue with my Edge on pause my Mom is in critical condition and I will be spending my time with her and can’t deal with vehicle issues at this time. I will be contacting the Service Manager at Jordan Ford next …seeing they work with the mechanics who do the work on my vehicle…I am very frustrated my 2019 Edge drives awful and I bought it brand new. I just don’t understand why my Edge can’t be connected to the scanners they use to find out what’s wrong with a vehicle and get a history reading of how my Edge performs. So frustrating More

This was my first experience with Jordan service for an oil change, tire rotation, and inspection for my "new to me" F150. So far, so good. I'll be back in 5000 miles. oil change, tire rotation, and inspection for my "new to me" F150. So far, so good. I'll be back in 5000 miles. More

They fix my car without finding unnecessary items and upselling other repairs The service man was prompt and courteous with his assistance upselling other repairs The service man was prompt and courteous with his assistance More