Sonic Automotive

Excellent service and treatment as always. Always depend on inspections that keep. My car running smoothly and no unexpected breakdowns. Always depend on inspections that keep. My car running smoothly and no unexpected breakdowns. More

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Everything was clean, staff was friendly, agreed work was finished quickly. They even notified me of an issue I was unaware of, and provided me with multiple options for repair. finished quickly. They even notified me of an issue I was unaware of, and provided me with multiple options for repair. More

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Always a great experience at Jordan Ford. Professional, courtesy shuttle, great communication and a massage chair! Professional, courtesy shuttle, great communication and a massage chair! More

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If I could give zero I would. I made an appointment for 10:45am on 7/20 for my cars electronic parking break fault. Told $170 to diagnose it. Ok. Get a text with where I could tex I made an appointment for 10:45am on 7/20 for my cars electronic parking break fault. Told $170 to diagnose it. Ok. Get a text with where I could text with questions. Was asked if I was staying or dropping off. Had I known dropping off meant they push your car off until they could get to it I would have stayed. 2:30 pm rolls around and I heard nothing so I text and ask for an update. 3:30pm I get a we are still diagnosing the issue can we keep it overnight.. well no cause I need my car for work. So I need a loaner. I look and my car has not moved since they parked it in the back lot. 4:00pm hits and my car finally goes into the building. 5 hours and 15 minutes AFTER I dropped it off. So had I chose to stay and wait would I have waited that whole time? Or would it have been diagnosed right away? Then I'm finally called at 4:56pm and told it'll cost $660.69 for the parts and labor But they did not have the part on hand and would be there until the next day. Oh and no loaner car available... So now I'm having to take yet another day off. At what point do you actually help your customers? I was going to upgrade my car to a newer model but this whole experience has me saying no thanks. And I'll be going with a different manufacturer all together. Worst experience I have ever had. More

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The people who work here are always nice. Always explain everything thoroughly. There's never a bad time at this dealership. Feel so comfortable there. Always explain everything thoroughly. There's never a bad time at this dealership. Feel so comfortable there. More

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Great reliable, fast, consistent service. Service Department reps are awesome to work with. Highly recommend this dealership. Service Department reps are awesome to work with. Highly recommend this dealership. More

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Took in for recall and they put black tape to hold widow in until parts come in and it’s been like three months.it’s ridiculous….black tape kinda not good and looks awful in until parts come in and it’s been like three months.it’s ridiculous….black tape kinda not good and looks awful More

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Excellent service. Very easy scheduling-same day as I called I got in that afternoon. Everything was explained very well and I liked the video of the technician explain Very easy scheduling-same day as I called I got in that afternoon. Everything was explained very well and I liked the video of the technician explaining the service on our Expedition More

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Jordan Ford always takes great care of us and strives to meet our needs. Truly great service! Always. David Rose was wonderful and De’angelo went above and beyond finding a deal that worked best for us. And meet our needs. Truly great service! Always. David Rose was wonderful and De’angelo went above and beyond finding a deal that worked best for us. And the final signing/paperwork went so quickly and smoothly! Always a great experience! More

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Very nice! Kyle was extremely courteous and explained everything. I will definitely recommend Jordan to anyone who needs to service their vehicle. Kyle was extremely courteous and explained everything. I will definitely recommend Jordan to anyone who needs to service their vehicle. More

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