Jordan Lexus Of Mishawaka - Service Center

Attentive staff. Always take care of my needs. Never try to upsell and car always looks great when they give it back. It's a pleasure coming here. to upsell and car always looks great when they give it back. It's a pleasure coming here. More

First time experience Lexus of Mishawaka exceeds expectation for a high end motor car dealership. The appearance is first class, and the employees are professional and help Lexus of Mishawaka exceeds expectation for a high end motor car dealership. The appearance is first class, and the employees are professional and helpful. The Service Manager, Robert Grooms, exemplifies the Lexus brand. He was helpful, knowledgeable, and customer service oriented. I am a recent transplant from California, and Lexus of Mishawaka surpassed my experiences in California. Thank you. More

Service for a Recall Quality from the get go. Received a new loaner, as work for a recall on my 2011 Lexus GS 350 , was being done. Upon receiving vehicle, noticed car was Quality from the get go. Received a new loaner, as work for a recall on my 2011 Lexus GS 350 , was being done. Upon receiving vehicle, noticed car was clean and tank was filled. Class Act. A dealership more than worthy enough to maintain the best made cars in the world. Lexus Quality is unparalleled!!!! Ryan...Lexus for Life More

Job completed in time and as quoted Treated very professionally and specially Toni Grappie is always very courteous and explains the issues in an understandable manner for a layman not f Treated very professionally and specially Toni Grappie is always very courteous and explains the issues in an understandable manner for a layman not familiar with technical words More

Great service We Always can get great reliable service from this dealership. Your staff were very friendly and knowledgeable so we can depend on getting The corr We Always can get great reliable service from this dealership. Your staff were very friendly and knowledgeable so we can depend on getting The correct information about what we need and repairs. More

Paid 700.00 for a repair & lights weren't working HID Lights weren't working correctly i wasnt told in march. I was then over charged for the labor in September to install them. No breakdown of quote HID Lights weren't working correctly i wasnt told in march. I was then over charged for the labor in September to install them. No breakdown of quote for axle boots just a $1300 estimate. I called several times no calls returned. No customer should have to wait 15 min to drop off a car. There should be several people helping with this More

toni from service goes above and beyond to accommodate also great and reliable service and excellent customer service they got me a loaner car on the spot also great and reliable service and excellent customer service they got me a loaner car on the spot More

Beyond expectations I had requested that my car would be finished by mid afternoon. It was done before that. I drive over from Michigan, so it was appreciated. I had requested that my car would be finished by mid afternoon. It was done before that. I drive over from Michigan, so it was appreciated. More

Maintenance visit They were timely and patient with getting my needs met. They make sure it is running acceptable when I leave. They gave me a loaner as well They were timely and patient with getting my needs met. They make sure it is running acceptable when I leave. They gave me a loaner as well More

Wasted an hour waiting for parts department personnel to sh. Came in for transmission and transfer case service I chose to wait for the work to be completed. At the completion of the work I sat in the service wr Came in for transmission and transfer case service I chose to wait for the work to be completed. At the completion of the work I sat in the service writer’s office for neatly an hour waiting for someone in the parts department to show up to complete the paperwork so my bill could be finalized. The service writer was not happy and neither was I. Someone should address these issues with the parts department personnel. More