Jordan Lexus Of Mishawaka - Service Center

Mr Grooms and Jessica were such a blessing for me and my vehicle. The moment I pulled into the service department I knew I was in the right place. Way to go above and beyond Robert and Jess! vehicle. The moment I pulled into the service department I knew I was in the right place. Way to go above and beyond Robert and Jess! More

I was not happy with the service I received last visit with Lexus especially that I walked out of there with a 1000 invoice. I was ok with it because I love my Lexus with Lexus especially that I walked out of there with a 1000 invoice. I was ok with it because I love my Lexus More

Lexus IS always great at keeping us updated throughout the process. They had a delay due to the part being broken and gave us a loaner. We love having our vehicle serviced by Lexus. the process. They had a delay due to the part being broken and gave us a loaner. We love having our vehicle serviced by Lexus. More

The customer service was excellent, however, I feel as if I were swindled out of nearly $150 during my visit. Not worth the time at the end of the day. I already knew what was wrong, and only wanted a quot I were swindled out of nearly $150 during my visit. Not worth the time at the end of the day. I already knew what was wrong, and only wanted a quote to fix. Ultimately got charged a diagnostics fee for them to tell me what I had already told the Lexus staff. Finally I was quoted nearly $1500 with the part being only $100, and shop fee being $37. More

Service is perfect, ease of scheduling and they are very knowledgable about the basics of all automobiles. Will absolutely be coming back!! c.o.c knowledgable about the basics of all automobiles. Will absolutely be coming back!! c.o.c More

Great service and professional. I trust Tony when processing my Lexus in the service department...very knowledgeable and helpful! also very accommodating to work around my schedule. processing my Lexus in the service department...very knowledgeable and helpful! also very accommodating to work around my schedule. More

Attentive staff. Always take care of my needs. Never try to upsell and car always looks great when they give it back. It's a pleasure coming here. to upsell and car always looks great when they give it back. It's a pleasure coming here. More

First time experience Lexus of Mishawaka exceeds expectation for a high end motor car dealership. The appearance is first class, and the employees are professional and help Lexus of Mishawaka exceeds expectation for a high end motor car dealership. The appearance is first class, and the employees are professional and helpful. The Service Manager, Robert Grooms, exemplifies the Lexus brand. He was helpful, knowledgeable, and customer service oriented. I am a recent transplant from California, and Lexus of Mishawaka surpassed my experiences in California. Thank you. More

Service for a Recall Quality from the get go. Received a new loaner, as work for a recall on my 2011 Lexus GS 350 , was being done. Upon receiving vehicle, noticed car was Quality from the get go. Received a new loaner, as work for a recall on my 2011 Lexus GS 350 , was being done. Upon receiving vehicle, noticed car was clean and tank was filled. Class Act. A dealership more than worthy enough to maintain the best made cars in the world. Lexus Quality is unparalleled!!!! Ryan...Lexus for Life More

Job completed in time and as quoted Treated very professionally and specially Toni Grappie is always very courteous and explains the issues in an understandable manner for a layman not f Treated very professionally and specially Toni Grappie is always very courteous and explains the issues in an understandable manner for a layman not familiar with technical words More