Jordan Lexus Of Mishawaka - Service Center

Honest service. I brought car in for oil change and tire rotation. Need tires soon so I was told to wait until tires are replaced. Needed back brakes. Prices are c I brought car in for oil change and tire rotation. Need tires soon so I was told to wait until tires are replaced. Needed back brakes. Prices are comparable to other shops in the community. Nice to have car washed and inside detailed as part of service. I received excellent service. More

Oil change and service Work done timely and service personnel courteous facility clean and all personnel helpful knowledgeable and professional staff. Will return for addit Work done timely and service personnel courteous facility clean and all personnel helpful knowledgeable and professional staff. Will return for additional service as needed in future More

60k service Very happy with service overall. Staff is always nice & professional. Would recommend to others. It was a bit pricey, but had a lot of work done. Very happy with service overall. Staff is always nice & professional. Would recommend to others. It was a bit pricey, but had a lot of work done. More

Happy Customer First class facility with attentive friendly staff. The Lexus 350RX is highly rated in Consumer Reports and the praise is well deserved. Easy check in First class facility with attentive friendly staff. The Lexus 350RX is highly rated in Consumer Reports and the praise is well deserved. Easy check in More

30000 mile check Very happy with service and quality of loaner car. Appointment on time and ready for me Car washed and ready in time advised service excellent Very happy with service and quality of loaner car. Appointment on time and ready for me Car washed and ready in time advised service excellent More

Painless service appointment Dealership has made the service appointment pretty painless. Use of loaner car helps the time fly. We were offered the car sooner if no carwash. Dealership has made the service appointment pretty painless. Use of loaner car helps the time fly. We were offered the car sooner if no carwash. More

Airbag recall Excellent service, professional attention. Spotless customer lounge, restrooms. Showroom salespeople were also engaging. The staff were friendly and Excellent service, professional attention. Spotless customer lounge, restrooms. Showroom salespeople were also engaging. The staff were friendly and attentive to our need to have airbag recall completed on our auto. More

We have two Lexus because of the outstanding service center. Service Center is helpful, honest and reliable. Love the new text system where they let you know what needs done and the cost ahead of time. Service Center is helpful, honest and reliable. Love the new text system where they let you know what needs done and the cost ahead of time. More

Great service and Tony always there to help and friendly I go to Lexus if Mishawaka for service because of tony he is a wonderful human very caring helpful and friendly always willing to work my schedule to I go to Lexus if Mishawaka for service because of tony he is a wonderful human very caring helpful and friendly always willing to work my schedule to fit me More

Still waiting for a return call..weeks later I took my vehicle in for service stating it was very loud from the rear of the vehicle. I knew one brake caliper was frozen in the out position becau I took my vehicle in for service stating it was very loud from the rear of the vehicle. I knew one brake caliper was frozen in the out position because there was no wear on the rotor. The car was also pulling to the right and I had uneven tire wear on the left front tire. They said both rear calipers were frozen, so they were replaced on the rear. The right front control arm was also replaced due to damage and failed bushing they state. The issue is I do not believe anyone ever test drove the car to see what the possible noise I was complaining about was because when I got my car back the noise was still very loud. Jessica stated the tech said my tires were cupping and maybe a bearing in the wheel would need to be changed at some point. I said the tires had less than 1000 miles on them and the front ones had come from the back and show no signs of cupping after 13k miles. The car was also still pulling to the right. So I had just spent close to $2100 and still had the same issues that I went in with. The noise is not small and doesnt come and go. Yes the brakes were fixed correctly but the noise was not coming from the brakes, and if it were driven that should have been easily picked up. Also in order to get to the wheel bearings I believe you have to remove the rotors, calipers, etc..which was being done on the car already. When it comes to safety a wheel bearing could break at any time if it is starting to fail. I called on 8-13 and left Jessica a message at 10am, but not hear back from her that day at all. I called again the following day after 10am and left anther message. I got a return call about an hour later. I expressed my concerns and she said she would forward it to her service manager. It has been over 2 weeks and no response from him Robert Grooms(as listed on website as service manager), so I called him on 8-27 and left a message. I had just gotten this survey and thought I would give them a chance to remedy the situation before I filled it out. It is now 8-30 and no response. I m not sure how many times I have to call, or maybe they are hoping I will just go away. Or maybe Jessica would have followed up with him about it a couple days later?? I just was wondering how long it would take to get back to me. I travel and am out of town a lot, but we are also fortunate to have 3 vehicles, so the Lexus has just been sitting in the driveway. The inspection was far from the World Class Inspection they claim, as is the service. More