Journey Nissan

Made appt on thursday for following monday. Arrived early monday am. Service writer said we have no record of you making an appt. Requested transmission oil and filter* replacement service an Arrived early monday am. Service writer said we have no record of you making an appt. Requested transmission oil and filter* replacement service and to diagnose shifting issue. Within 4 hours i received 3 calls from sales people about trading in my car/buying a new car. Monday pm, never got info on work progress on my car. Tuesday, more calls about trading my car in and no work progress call Drove by to see if my car was in bay late in the day. Wed am no call from service, called wed late, approx 6 pm. They were going to get back with me. Called back said they think its a crank sensor causing shifting problem. Said would be worked on thursday. I called late thursday and service person said no work was done as technician was off thursday, but would get tjem on it friday am. I called friday around 3 pm, they said it would be done later today. Service person called around 530 and said it was done. I picked it up at service close time 7pm. I requested twice to have transmission service done (both filter and trans oil changed) THE TRANSMISSION FILTER WAS NOT CHANGED AS REQUESTED) the car has 97,000 miles and Nissan recommendation is 50,000, and 100,000 trans filter change. I am dissapointed the service was not completed as requested and it took a whole week for what should have been a 2 hour service. More

Have been serviced by Zeigler and now Journey Nissan at this location for 9 vehicles. this location for 9 vehicles. More

Price advertised was totally false which seems to be common with car sales. Thought that was a thing of the past. A total nightmare getting paperwork and unless I missed something still waiting for the common with car sales. Thought that was a thing of the past. A total nightmare getting paperwork and unless I missed something still waiting for the details on the supposed lifetime warranty. Will never go there again. Avoid at all costs. More

Quick service, in and out with ease. No pressure for inspection, just clear information and recommendations. Great job. No pressure for inspection, just clear information and recommendations. Great job. More

My sister referred me here because she bought a car with Daniel Hernandez. Needless to say, for my very first car purchase, this was a lot smoother than the stories I’ve heard! Daniel Hernandez. Needless to say, for my very first car purchase, this was a lot smoother than the stories I’ve heard! More

My salesman, Daniel Hernandez, provided top-tier customer service. He was very helpful and knowledgeable, and he was able to get me something that was within my budget and that I liked. I strongly recommend service. He was very helpful and knowledgeable, and he was able to get me something that was within my budget and that I liked. I strongly recommend him for your car purchase. More

Victoria in service always helpful to me and my daughter answers all my questions and calls me back on the phone w updates on my car. I feel I can trust her and I’m not getting taken advantage of on what’s answers all my questions and calls me back on the phone w updates on my car. I feel I can trust her and I’m not getting taken advantage of on what’s wrong w my car More

Never explained everything on the car. Having issues with the radio and CarPlay and was in the shop two weeks and then another week. Had the vice president of sales of North America. Look Having issues with the radio and CarPlay and was in the shop two weeks and then another week. Had the vice president of sales of North America. Look at our car thought it was fixed and now it’s acting up again have called twice to talk to somebody about it and cannot get a hold of anybody very unhappy with the service of this company. More

Good service. Need to be considerate to customers who make an appointment and not have the customer have to wait 2+ hours for an oil change. Need to be considerate to customers who make an appointment and not have the customer have to wait 2+ hours for an oil change. More

Dealership is very nice and pheasant. People that work there are very friendly. Sales person 👍 People that work there are very friendly. Sales person 👍 More