Joyce Koons Buick GMC

I wish this review did not require me to actually write anything counting my words. My marks say enough. anything counting my words. My marks say enough. More

The service department at Joyce Koons Buick GMC is great. They are professional and couteous.They review everything so there are no surprises. Communication through the procees is really good. It's a bit of They are professional and couteous.They review everything so there are no surprises. Communication through the procees is really good. It's a bit of a drive for us to get there but we make the effort because of the service we get. More

Run, do not walk to your nearest exit from this place! I was sold a beautiful but disappointing lemon of a car. Not even one day after I bought the car, it was back for servicing. Picked up the car from I was sold a beautiful but disappointing lemon of a car. Not even one day after I bought the car, it was back for servicing. Picked up the car from the service department and guess what, it was right back in. At this point, the dealership had it longer that I did. Went to speak with the GM V and let know I am upset that this car is in such poor shape internally. He was condescending and threw his hands up in the air and said “well, I can’t take it back and I can’t keep fixing it”. We have purchased 10 cars from this dealership. Unfortunately, this will be the last. More

I have had my vehicles serviced at this location for years. A professional group of folks. years. A professional group of folks. More

Service advisor, Jeff Miller, and mechanic, Danny, were very responsive and resolved the issue with my GMC Acadia in a prompt and professional manner. It is the same customer experience I have received ov very responsive and resolved the issue with my GMC Acadia in a prompt and professional manner. It is the same customer experience I have received over many years at this dealership. More

Pete and Delroy were very responsive by email and very pleasant to work with. Delroy made sure we were well taken care of at the dealership. We had a great experience working with both the sales departmen pleasant to work with. Delroy made sure we were well taken care of at the dealership. We had a great experience working with both the sales department and the finance department. I would not hesitate to recommend them. They were even able to beat the low rate of financing we brought in with us. Overall very pleased with the service. More

Salesman Sahid was awesome, delivered the truck with an hour and 45 minute ride. Financial guy Fernando did a fantastic job getting me a low interst loan and a payment much less than I expected . The fin hour and 45 minute ride. Financial guy Fernando did a fantastic job getting me a low interst loan and a payment much less than I expected . The financial institution has already been in touch and seems like they will be very easy to deal with on line. Just wish I was closer to the dealership to take advantage of this great place. Overall a very good experiance at this dealership Thanks for keeping the customer first More

Many issues. Failed to deliver vehicle for at-home test drive - took a day out of my schedule to wait and the vehicle never arrived. Dealer reneged on purchase ag Failed to deliver vehicle for at-home test drive - took a day out of my schedule to wait and the vehicle never arrived. Dealer reneged on purchase agreement price - Dealer decided after negotiation they would not honor supplier pricing. Made 0 accommodations after abandoning purchase price agreement (on printed purchase agreement). Very poor communication across dealership; escalation was slow and management aloof. Management agreed situation was mishandled and promised to offer concessions, however never called me back and stopped answering calls. Avoid this dealership. More

Quick and easy process and with a very professional sales person to make it smooth person to make it smooth More

Service was fast and correctly performed. Service writer was calm, friendly, and helpful. I'll use this service again. was calm, friendly, and helpful. I'll use this service again. More