Joyce Koons Buick GMC

Excellent Experience and Service Everyone at Joyce Koons in Manassas, VA was very helpful and so friendly. Charles C. helped us out with everything we needed to know and walked us thr Everyone at Joyce Koons in Manassas, VA was very helpful and so friendly. Charles C. helped us out with everything we needed to know and walked us through things step by step so I understood. Thank you John O. in financing. My husband is so happy with his brand new 2016 GMC Sierra. You will be seeing us in the near future, when it is time for me to upgrade my truck. Thank you so much Charles C. and the rest of the sales department at Joyce Koons Manassas,VA More

Top notch service Phill is very professional and accommodating. His time is your time and he figured out exactly what I wanted. Will recommend him and Koons in the futu Phill is very professional and accommodating. His time is your time and he figured out exactly what I wanted. Will recommend him and Koons in the future. More

Outstanding Buying Experience - Buick Enclave We recently leased a 2017 Buick Enclave through Joyce Koons GMC. It was a stress free and wonderful experience. Philip, our sales consultant was simpl We recently leased a 2017 Buick Enclave through Joyce Koons GMC. It was a stress free and wonderful experience. Philip, our sales consultant was simply outstanding! We were extremely particular about the trim, color and options we wanted. Philip was extremely warm, patient, diligent and genuinely interested in helping us find what we want rather than making a one time sale. He kept me updated on the status of the car even on his day off. Not only do we love the car that we eventually got, we loved the buying experience as well! Chris and Behzad were very friendly, professional and helpful as well. All stayed past closing hours to help us complete the paperwork. Overall a great experience and I will definitely look to recommend to others and return as a future customer. More

Easy Transaction I ordered a new truck and was told it would be about 8 weeks. The truck arrived at almost exactly 8 weeks. Phil had most of the paperwork ready to go I ordered a new truck and was told it would be about 8 weeks. The truck arrived at almost exactly 8 weeks. Phil had most of the paperwork ready to go when I arrived to make the transfer go quickly. We took at look at the truck and everything was great. The dealership evaluated my trade in and unfortunately gave me an extremely low ball offer that was really disappointing, as an example, CARMAX was 3,000 higher than their offer. Needless to say I decided not to proceed with the trade in and instead decided to sell my vehicle privately. I provided my own financing but the dealership did offer to try to find me better financing. The financing offer they found was slightly better but just, so I ended up with my original financing. The Finance team member Mr. Ortiz was pleasant and I appreciated his work to get me a better APR. The Manager who helped facilitate the sale was John Rendo, he is also the manager that originally placed the order for my truck. He is a nice guy and seemed to be a straight forward salesman. He did offer to meet the CARMAX offer, but I was looking for something a little more in line with the KBB trade in average for my vehicle. Lastly, Phil was great to deal with, he kept me informed during the building process and even stayed late to accommodate my schedule so I could pick the truck up as soon as it arrived. He is a joy to talk to and I would recommend him to friends looking to purchase a new GMC. More

Quick and easy Found a vehicle through Kelly blue book of all places. Emailed the dealership that I was interested received a call promptly afterward to set up a te Found a vehicle through Kelly blue book of all places. Emailed the dealership that I was interested received a call promptly afterward to set up a test drive. Everything in the vehicle was as advertised. They worked with me on my trade and being that I already had financing they were still willing to work on the price the the new vehicle. Overall a very easy and nice environment. Also should not they are very family friendly and have a toy room for the kids More

Excellent service and environment I came in for a recall service. My service manager was clean cut and courteous. He showed me to a comfortable waiting area and the work took only ab I came in for a recall service. My service manager was clean cut and courteous. He showed me to a comfortable waiting area and the work took only about an hour. In the interim, one of the other managers came by to welcome me and we had a nice chat. One of the best dealers that I have had the pleasure of doing business with. More

Work completed properly and on time. One of the better GMC dealers and servicers in the Washington metro area. this has consistently been the case for all my visits to the selling dealer One of the better GMC dealers and servicers in the Washington metro area. this has consistently been the case for all my visits to the selling dealer. More

Efficient, fast & great atmosphere GMC Joyce Kions Buick is a great place to have service done. Great staff, clean waiting area, easy drive up to drop vechile off for service. Leasing GMC Joyce Kions Buick is a great place to have service done. Great staff, clean waiting area, easy drive up to drop vechile off for service. Leasing the car was a great experience as well. More

Great service at the Manassas Joyce Koons Buick GMC I always get great service at the Manassas Joyce Koons Buick GMC. Kevin Hall provides the facts and makes sure I know all my options, then recommends I always get great service at the Manassas Joyce Koons Buick GMC. Kevin Hall provides the facts and makes sure I know all my options, then recommends a common sense solution for the decisions I need to make in regard to vehicle maintenance. THANK YOU More

AMAZING EXPERIENCE My experience with Phillip was AMAZING!! it has been such a long process for me to actually be able to get my first car, but it was definitely worth t My experience with Phillip was AMAZING!! it has been such a long process for me to actually be able to get my first car, but it was definitely worth the wait with Phillip. For me to see the jeep I wanted on the website and walk in the dealership and they know exactly which jeep I was talking about ,was amazing. I had tons of doubt's about not being able to get approved, but Phillip really made me comfortable, relaxed, and keep a positive mind set. I wouldn't of never thought that day would have been that smooth and easy. I will NEVER forget this experience and I'm glad to have gotten my first car with phillp at Joyce koons. Thank you so much Phillip for this experience. I've been telling everyone I know about my experience and that they are crazy if they don't go to koons. Take care Thanks so much I love my jeep More