Joyce Koons Buick GMC

Excellent My salesman answered most of my questions via email which made my decision to buy in Virginia instead of buying close to where I work in Maryland. The My salesman answered most of my questions via email which made my decision to buy in Virginia instead of buying close to where I work in Maryland. The finance manager was very helpful when I had to change my original vehicle to another one with rear view camera. I also witnessed a frequent customer who spoke to my salesman stating how satisfied she was with GM vehicles and Koons GMC. More

good service Made appoint taken care of right away.kept informed at service and what I needed done. Told them I would have work done at a later time. Made appoint taken care of right away.kept informed at service and what I needed done. Told them I would have work done at a later time. More

Oil change service Had an issue with truck using oil, scheduled a time with Dave to be dropped off that day. Dave explained the process that we would have to go through Had an issue with truck using oil, scheduled a time with Dave to be dropped off that day. Dave explained the process that we would have to go through in order for GM to repair under their warranty. More

Outstanding Service. Friendly and efficient staff. Reviewed all service issues with easy to understand explanations. Answered questions directly and honestly. Would rec Friendly and efficient staff. Reviewed all service issues with easy to understand explanations. Answered questions directly and honestly. Would recommend this dealership to my friends for both friendly staff and quality of work. More

Purchase of new GMC I was very happy with the sales representative, Codie Fravel. He was very able to inform me about the different GMC models and the options that I was very happy with the sales representative, Codie Fravel. He was very able to inform me about the different GMC models and the options that I was considering. He was able to quickly locate the exact model, color, and options that I wanted. Codie was able to coordinate a discount through Costco, which was very nice. Everything went smoothly with the paperwork at the dealership. I love my new Acadia Denali !!! More

Happy New Buick Owner Was a pleasure working with Codie. He was determined to find the perfect car for us and he did! Other dealers did not seem to put forth the effort o Was a pleasure working with Codie. He was determined to find the perfect car for us and he did! Other dealers did not seem to put forth the effort or time that Codie did. We have been Buick owners for many years and would certainly recommend Joyce Koons Buick. More

Finding a quality pre-owned Acura We came to this dealership to test drive an Acura RL that my son found on the internet. Philip Marinakos was an excellent sales person to work with. We came to this dealership to test drive an Acura RL that my son found on the internet. Philip Marinakos was an excellent sales person to work with. He was extremely honest and made sure that everything in the car was ready to go on a very short notice when my son was able to come into town to pick up the car. He made the buying process as stress free as possible- Thank you Phillip- and especially for coming in on your day off to make sure that we were satisfied with the purchase! More

2016 GMC Acadia -Program Recall Service After taking delivery recently of my New Vehicle (2nd purchased from this Dealership), There was Recall notification in the MyGMC App for my VIN. The After taking delivery recently of my New Vehicle (2nd purchased from this Dealership), There was Recall notification in the MyGMC App for my VIN. The Koons of Manassas Service Depart addressed the issue with the Professionalism I have come to expect. My Service Advisor 'Kevin Hall' provided a clear and complete explanation of the Recall, which actually applied to the vehicle prior to delivery\sale. During the appointment time The Service Dept also accommodated my request to have some vehicle specific accessories installed. This request also was handled in a very professional manner. This is my preferred dealership. More

Greatest service rep Tyson is the greatest, always takes care of me better than service department I've ever used. He always has an answer for any question I might have.. Tyson is the greatest, always takes care of me better than service department I've ever used. He always has an answer for any question I might have.. Go Tyson, keep up the great work!!! More

thanks they made it easy for me to purchase the GMC pickup a very helpful group of people, they even allowed my yellow lab in the showroom ! bill VanWickl they made it easy for me to purchase the GMC pickup a very helpful group of people, they even allowed my yellow lab in the showroom ! bill VanWickler More