Joyce Koons Buick GMC

A pleasant and straight forward buying experience. No pressure and efficient process. Sales and finance were both easy going, professional and completely up front with regards to pricing and financing. I pressure and efficient process. Sales and finance were both easy going, professional and completely up front with regards to pricing and financing. I’d buy from Joyce Koons GMC again. More

Very poor customer service. Information given was incorrect questions and emails were read and ignore. incorrect questions and emails were read and ignore. More

The internet description was accurate, the staff were knowledgeable and courteous. Overall a very pleasant transaction. knowledgeable and courteous. Overall a very pleasant transaction. More

Looking for a particular car during a car shortage is not fun so when I happened upon Joyce Koons, I was extremely surprised to find my perfect car. I was looking for a honda civic hatchback which they happ fun so when I happened upon Joyce Koons, I was extremely surprised to find my perfect car. I was looking for a honda civic hatchback which they happened to have 5 of. My salesman, James Ward was the best salesman I've ever had. Not only informative and very helpful but he was actually so nice and fun to test drive the cars. I wanted a sunroof added so I was unable to take the car home that night. James stayed in touch with me every step of the way to let me know the status. He is so energetic and patient with all of my questions and concerns. James made this whole car shopping experience a pleasure. I also dealt with Quay in financing and he was extremely helpful and wonderful to deal with. I will definitely recommend Joyce Koons Honda to everyone and tell them to ask for James. More

Deceitful and dishonest. My daughter had a diagnostic test done at a local repair shop. The test showed that the catalytic converter was bad. The shop owner - an honest guy - told her he’d have to charge test done at a local repair shop. The test showed that the catalytic converter was bad. The shop owner - an honest guy - told her he’d have to charge her $1,800 to do the work but that a GM dealer could do it under warranty (both her GM warranty and a federal emissions warranty). She brought it to Koons and explained the situation. They told her that in order for the work to be covered under warranty they had to do a diagnostic test. They did the test, charged her $160, told her what she already knew (the cat converter was bad) and THEN said it wasn’t covered by any warranty! They wanted to charge her another $2k! We later found another local GM dealer that said the work IS covered by warranty. This was our first and LAST dealing with Koons…for service or sales. More

Tony Nguyen The service advisor did a very good job of taking care of my situation from another dealer he handled everything to the most Utmost courtesy I want to thank him for a job well done taking care of my situation from another dealer he handled everything to the most Utmost courtesy I want to thank him for a job well done More

Wonderful experience from service advisor, pick up/drop off, etc! It was effortless on my part! Excellent communication as well all the way around! I will be back! Loved it! Katrina off, etc! It was effortless on my part! Excellent communication as well all the way around! I will be back! Loved it! Katrina More

Dropped SUV off for oil change & tire rotation and waited, and waited, and waited. Finally went to the counter after a few hours & apparently it was ready & they didn't tell me. Frustrating when you m waited, and waited, and waited. Finally went to the counter after a few hours & apparently it was ready & they didn't tell me. Frustrating when you make an appointment & have a busy day planned & your car is sitting there ready while you're still waiting for it. Also noticed an area on the front bumper that's totally scratched although can't prove it was done there :( More

Jeremiah ordered the right part for me and coordinated with the body shop to have it painted. The concierge service was excellent. They came to my house, picked up my car and dropped off a loaner and then with the body shop to have it painted. The concierge service was excellent. They came to my house, picked up my car and dropped off a loaner and then reversed the process the next day. The technicians installed the side mirror efficiently and correctly More

Joyce Koons Buick GMC dealership’s customer service was amazing! Customer Service really makes a difference and this dealership met all of the expectations!!!! My sales rep, Falom Fitzgerald is amazing! amazing! Customer Service really makes a difference and this dealership met all of the expectations!!!! My sales rep, Falom Fitzgerald is amazing! More