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Joyce Koons Buick GMC
Manassas, VA
1,070 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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March 20, 2016
Great Experience Clifton was a very pleasant, professional, courteous salesperson. He was knowledgeable on the product and he made the buying experience a good one. Clifton was a very pleasant, professional, courteous salesperson. He was knowledgeable on the product and he made the buying experience a good one. I would buy from Clifton again More
by Denise Wilder
Employees Worked With
Clifton Gaskins
Helpful March 19, 2016
Amazing customer service. I was in need of a new car, fast. My previous weeks of car shopping had been beyond frustrating disappointing. From start to finish, my experience at I was in need of a new car, fast. My previous weeks of car shopping had been beyond frustrating disappointing. From start to finish, my experience at Joyce Koons Buick GMC was outstanding. When I ran into a few hiccups obtaining insurance and using the auto loan from my bank they helped resolve the issues quickly and got me back on the road in a beautiful Buick Regal with low miles and an amazing service record. I couldn't be happier with the whole experience. As someone who has worked in customer service for many years, I can confidently say that the team at Joyce Koons is doing a phenomenal job, really taking pride in helping their customers. Special thank-you's to Charles Carlson and John Ortiz for demonstrating above and beyond customer service , as well as Derek Rucker and John McMullan for checking in on me while I was waiting and making sure I was taken care of. More
by CFOSTER
Employees Worked With
Charles Carlson, John Ortiz
March 17, 2016
Great Experience My salesperson was Philip Marinakos and he provided a great purchasing experience for me. Most of my life I have compared buying a car as worse than o My salesperson was Philip Marinakos and he provided a great purchasing experience for me. Most of my life I have compared buying a car as worse than oral surgery, having a new car is fun, getting it was always an ordeal. Philip and the general manger provided the nicest experience I have ever had in my 40+ years of purchasing cars and I have had quite a few of them. I highly recommend this dealership and sales team More
by CLN
Employees Worked With
Philip Marinakos
March 15, 2016
Comfortable and pain free experience! I drove 2 and 1/2 hours to purchase the car and Philip as well as any of the staff I was introduced to made me feel very much at ease with no pressure I drove 2 and 1/2 hours to purchase the car and Philip as well as any of the staff I was introduced to made me feel very much at ease with no pressure or arm twisting of any kind! Philip also let me control the situation and answered any questions I had and would consult others if applicable. I believe this is how buying a car should feel. Excellent all the way around. Tim Rowan in finance was also a pleasure to deal with when finishing up. Philip also made sure a minor cosmetic issue with the steering wheel was addressed before I returned to pick up the car. Very pleased! More
by gary1962
Employees Worked With
Tim Rowan, Philip Marinakos
March 11, 2016
Out Standing service! I took my car in for what I thought was a little noise. But they found it was a serious problem! Mr Farina told me it was not safe to drive. Mr Farin I took my car in for what I thought was a little noise. But they found it was a serious problem! Mr Farina told me it was not safe to drive. Mr Farina put me in a loaner car without me even asking! This was great! He ordered the parts and I was on my way! As it turned out the parts were on national back order which was no fault of the dealer what so ever. Mr Farina kept in touch with me on a daily bases on the status of the parts. I thought that Mr Farina went above and beyond on this situation. When the repair was finally completed the care dives like brand new again! I have purchased many cars from this dealership and will continue to do so! I recommend Joyce Koons to all of my friends and associates and will continue to do so! When you go in they treat you like family! More
by Ms. Weeks
Employees Worked With
Tyson Farina
March 10, 2016
Satisfied customer Phillip was great to work with. There was never a point where I felt pressured to buy. He was patient and made sure my wife and I were happy every s Phillip was great to work with. There was never a point where I felt pressured to buy. He was patient and made sure my wife and I were happy every step of the way. Thanks again Phil, I love my new enclave! More
by GOBISON
Employees Worked With
John Ortiz, Philip Marinakos
March 07, 2016
Love My New Terrain! This is my second purchase from Joyce Koons. Everyone is so nice from sales to service. Would recommend to family and friends. See Will Coral always t This is my second purchase from Joyce Koons. Everyone is so nice from sales to service. Would recommend to family and friends. See Will Coral always takes the time to go over everything with you. More
by KayKay13
Employees Worked With
Misty Barbe, Tyson Farina, Jeff Miller, Will Coral, John Ortiz
March 07, 2016
Great service!!!! I recently purchased a used BMW from Joyce Koons and Phillip was my sales person. He was very professional and eager to make sure I was happy with bot I recently purchased a used BMW from Joyce Koons and Phillip was my sales person. He was very professional and eager to make sure I was happy with both cost of vehicle and the vehicle I was purchasing. Buying a new car can be a stressful situation and Phil everything he could elevate any un-needed stress. More
by Drich
Employees Worked With
Philip Marinakos
March 06, 2016
best experience ever! I went to check out this car I saw on the Internet a few weeks ago. I don't trust dealers that much but making business with them was the best experie I went to check out this car I saw on the Internet a few weeks ago. I don't trust dealers that much but making business with them was the best experience ever. They explained to me every step of the process. It was easy and simple purchasing my vehicle with them. They don't try to sell you anything else you don't need like other places (dealers) do. Mr Philip Marinakos and Miki Darling were really helpful and honest with us throughout the whole process of my vehicle purchase which by the way I love it very much. Thanks Philip and Miki, you guys are the best. I will definitely recommend this dealer to anyone. Go and check it out for yourself! E.S More
by seneth999
Employees Worked With
Miki Darling, Philip Marinakos
March 06, 2016
Great Buying Experience I recently purchased a GMC Sierra 1500 pickup from Joyce Koons Honda-Buick-GMC. My salesman was professional. John McMullan made the experience a gr I recently purchased a GMC Sierra 1500 pickup from Joyce Koons Honda-Buick-GMC. My salesman was professional. John McMullan made the experience a great one. The weather was extremely cold and windy that day and John went above and beyond in finding the exact truck we were looking for. I highly recommend John if you are in the hunt for a new truck. More
by JADowless
Employees Worked With
John Ortiz, John McMullan
