Joyce Koons Buick GMC

My service advisor rocks. My service advisor was really friendly and kept me informed on the progress of my vehicle for the duration it was in the shop. The service performed o My service advisor was really friendly and kept me informed on the progress of my vehicle for the duration it was in the shop. The service performed on my vehicle was excellent as well. Everyone I worked with was trustworthy, knowledgeable, and professional. More

Very Friendly, not pushy This was a longer than expected process for us as we were not initially in the market for a new car and we had not explored all models for the make of This was a longer than expected process for us as we were not initially in the market for a new car and we had not explored all models for the make of the care we came to purchase. We spent a lot of time doing this before working on pricing which added to the length of our stay. However, the staff was very friendly and helpful even though we were there late into the night. More

Smooth and easy Having a stressed 2003 vehicle and needing a car quickly, I made a call, got the information, came over and signed the papers. Excellent price, value Having a stressed 2003 vehicle and needing a car quickly, I made a call, got the information, came over and signed the papers. Excellent price, value, and sales person. More

Quality and Consistency I had discovered a used vehicle I was interested in on cars.com and contacted the dealership through that website. Within an hour, I had already been I had discovered a used vehicle I was interested in on cars.com and contacted the dealership through that website. Within an hour, I had already been contacted by Bianca and she had put me in touch with a fantastic Sales associate, Philip. Philip knew that I would be coming from 4 hours away and he did the best he could through pictures, phone calls and emails to ensure that my trip was not going to be a waste. We worked out most of the financials over the phone and he sent me documentation over the email confirming what we had already agreed to over the phone. When I arrived at the dealership, he was there waiting with a key in his hand and a smile on his face. After confirming that everything was as I expected and I wanted to close the deal, Philip guided me over to Tyler in finance. Tyler went over everything he needed to and made things easy for me. I would definitely recommend this dealership to anyone looking to buy a new or used car! The definitely took care of me. More

Truly helpful We were in need of a bigger car and they helped us to get into what we needed. The used car managers, salesman, and finance young lady was very helpfu We were in need of a bigger car and they helped us to get into what we needed. The used car managers, salesman, and finance young lady was very helpful, and they stayed late to help us. More

Last visit I just visited this dealership because I needed service for my vehicle. Everything was handled professionally and couteously. I was greeted and ok I just visited this dealership because I needed service for my vehicle. Everything was handled professionally and couteously. I was greeted and ok the problem to Jeff Miller. He asked me if I was going to be waiting for the car out if I wanted a loaner car. I chose the loaner car and I was on my way. They called me when my vehicle was ready and I returned the loaner car. Thank you Joyce Koon GMC for your Five Star service. More

Honda America makes Joyce Koons look bad Sales and finance team were awesome csuse Eugene and John dud everythinh to mske me happy. Hopefully John finally has air in his office not good gor c Sales and finance team were awesome csuse Eugene and John dud everythinh to mske me happy. Hopefully John finally has air in his office not good gor customers to byrn up while dogning papers lol. As gor service, they have a racist person known by the staff (which they did apologize to me for) and stated its been btought to mgmt attention and Koons still allow this person to treat customers like this is horrible. Calling Honda America is the second reason I wouldn't recommend as once you buy the car they could careless if you get anything you were promised. I have been trying to get CORRECT roadside key tags since I bought TWO cars in May 2015, and their response is deal with wrong key tag data not our problem. Just to make note the dates on them each state date of purchase as 00/25/2000 with correct vin for each. Who thinks that should be acceptable when you purchase 2015 and 2016 vehicles? REALLY More

Excellent GMS Service Department Service tech was very friendly and professional. They took my truck in and diagnosed the problems very quickly and when they knew it would take a lit Service tech was very friendly and professional. They took my truck in and diagnosed the problems very quickly and when they knew it would take a little more time to finish it all they got me in a very nice loaner. They ended up finishing the same day and my tech even found me a coupon to use. 5 STAR SERVICE!! Also they have a very nice business center to set up your own cube! More

Service Visit in November 2015 Since May 2013 I have come to expect excellent service from Joyce Koons Dealership and have not been disappointed. The service representatives are pr Since May 2013 I have come to expect excellent service from Joyce Koons Dealership and have not been disappointed. The service representatives are professional, knowledgeable, personable, and courteous. When I made the appointment I was expecting to pay for the service, when the work was completed I was pleasantly surprised that the service was under warranty.. More