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Joyce Koons Buick GMC
Manassas, VA
1,070 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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October 18, 2015
Very low customer satisfaction. Purchased a new vehicle Monday, 5 October 2015, about 12:30. They had to trade to get it from another dealer. We never received the vehicle until af Purchased a new vehicle Monday, 5 October 2015, about 12:30. They had to trade to get it from another dealer. We never received the vehicle until after 1:00 on Friday, 9 October. Then while trying to set up the OnStar it required: Tech Level 2 support, a software update, and now we're told a new part. Everyone was EXTREMELY nice and friendly until I didn't do what they wanted (like purchase extended warranty) and then became angry/disrespectful. The General Manager called me from the gym while working out, breathing hard, and clanking equipment to ensure me I would get good customer service. Every employee that I had interactions with told me something that was not true. We are taking the brand new Buick to another dealer tomorrow for repairs since we can't trust Koons. My personal opinion: I would not recommend Joyce Koons Buick to anyone. More
by Kevin
Employees Worked With
Will Coral, Tim Welton
Helpful October 17, 2015
Friendly and honest people I been in different dealers and all they care is selling whatever is convenient for them. My sales person here found the vehicle I needed with all the I been in different dealers and all they care is selling whatever is convenient for them. My sales person here found the vehicle I needed with all the things I asked for, and the price was fair, no hassle, no headaches, and really honest staff it felt good to deal with people that are not being fake More
by Alison08
Employees Worked With
Mark Ross
October 17, 2015
The BEST service around for GMC! Kevin Hall is absolutely the BEST! He is professional, courteous, and goes out of his way to help! I moved to Fauquier County and tried the dealers Kevin Hall is absolutely the BEST! He is professional, courteous, and goes out of his way to help! I moved to Fauquier County and tried the dealers there. They were horrible so now I take the time to bring my Sierra 3500 back to this dealer. I won't go anywhere else again! Be sure to ask for Kevin! More
by pm5920
Employees Worked With
Kevin Hall
October 17, 2015
Koons GMC Service Found issues with my vehicle that I was not aware of. All problems fixed in short order. Service advisor kept me informed and showed me the problem Found issues with my vehicle that I was not aware of. All problems fixed in short order. Service advisor kept me informed and showed me the problems on my vehicle. More
by dicklee33
Employees Worked With
Tyson Farina
October 13, 2015
Great My recent experience with Joyce Koons was GREAT. They have a Great, Friendly and Awesome Team. My sales man Mr Leny Gorine was very helpful. Great My recent experience with Joyce Koons was GREAT. They have a Great, Friendly and Awesome Team. My sales man Mr Leny Gorine was very helpful. Great place to buy new and used vehicles. Thumbs Up!!! More
by Helen5
October 10, 2015
Very bad CUZ of bad service & put me in danger plus back and fourth by not complete there work its & not trusted. I'll not recommend for any customers, bad exp CUZ of bad service & put me in danger plus back and fourth by not complete there work its & not trusted. I'll not recommend for any customers, bad experience More
by Bella buddy
Employees Worked With
Melissa moon
October 10, 2015
Oil Change Fast professional service. I was in at opening and was out in an hour. Service manager suggested ways to minimize the cost and educated me on aspect Fast professional service. I was in at opening and was out in an hour. Service manager suggested ways to minimize the cost and educated me on aspects of the vehicle I was not aware of. More
by gorkie
Employees Worked With
Jeff Miller
October 05, 2015
Sweet and sour Phillip was great! There were some troubles but were quickly fixed and personally apologized by the GM and very happy with final outcome. Thank you Phillip was great! There were some troubles but were quickly fixed and personally apologized by the GM and very happy with final outcome. Thank you More
by NicoleWolters
Employees Worked With
Philip Marinakos
October 05, 2015
Discrepancy. On the invoice they said "CUSTOMER DECLINED COMPLIMENTARY WORLD CLASS INSPECTION OF VEHICLE". This is a lie. No one told us about that. Also while on On the invoice they said "CUSTOMER DECLINED COMPLIMENTARY WORLD CLASS INSPECTION OF VEHICLE". This is a lie. No one told us about that. Also while on the invoice it says"3K PERFORM OIL" on the sticker that they stuck on the windshield it is for 5,000 miles. This is very confusing. I am very confused and dissatisfied. More
by matalakian
Employees Worked With
Kevin Hall
October 03, 2015
Poor experience on the service side. Sales was the same old Unfortunately the dealer mislead me. I was told on the recall that I would be getting new keys. This was told to me by two different advisors. Then th Unfortunately the dealer mislead me. I was told on the recall that I would be getting new keys. This was told to me by two different advisors. Then they forgot to order my product. I had to follow up weeks later to get the recall order processed. With this recall people have died and the dealer just overlooked my order. Obviously the service department is too busy to worry about my family's safty. By the way I was about to buy my next car from the Honda side of the dealership. I will be buying a new jeep renagade instead. More
by Unhappy client
Employees Worked With
Unknown
