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Joyce Koons Buick GMC
Manassas, VA
1,070 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,070 reviews
August 24, 2015
Second time purchase...stellar!! I'm a returning customer to Joyce Koons Manassas and that speaks volumes in and of itself about how we view this stellar dealership. In today's marke I'm a returning customer to Joyce Koons Manassas and that speaks volumes in and of itself about how we view this stellar dealership. In today's market you can shop and compare cars and dealers online, so it takes a truly professional staff and service to get you into the sales room, let alone, return. I not only LOVE my former 2011 Buick Enclave (cannot say enough good things about this luxury, sporty SUV), I traded up to a 2015, from Joyce Koons Manassas. John Rendo greeted us and did the most important thing a sales person can do: listened. He listened to what we wanted to do (trade in) and find a new or newer model that fit our budget. His friendly & calm demeanor immediately gave us confidence and comfort which told us that he cared more about us than the sale. Joyce Koons gave us a generous (higher than auto trader) trade in. John brought up a 2015 Enclave with all of the features and options on our must have list, and saved the best part for the end. The PRICE! A rare find, a "used" 2015 loaded Buick Enclave with only 16K miles = drive off depreciation already built into the price. SOLD. We felt so blessed to have come upon this deal. Tyler in finance, Misty in Sales and Kevin in Service were awesome in making the process fast and we are totally thrilled with our new luxury car. More
by fashiongirlJulie
Employees Worked With
Misty Barbe, Kevin Hall, John Rendo
Helpful August 24, 2015
Absolutely outstanding Brought my 94 GMC G2500 5.7 poor man's camper van in for inspection & emissions to the service writer Tyson & failed emissions with a high HC failur Brought my 94 GMC G2500 5.7 poor man's camper van in for inspection & emissions to the service writer Tyson & failed emissions with a high HC failure & a minor inspection failure - fixed the headlight & now inside driver's door handle - Tyson explained to this old hard headed ex- Marine that he ran it thru emissions twice & it still failed high HC - I have personally put a lot of work into this van since it's emission test 2 yrs ago, & thought that my van would smartly pass emissions ... hard headed I was wrong in the senility of my 67 yrs of age - I was wrong - & Tyson was absolutely correct & I owe him a sincere apology - I had convinced myself that the van would be all ok here - but I was wrong - I am making my own repairs for emissions retest - I sincerely apologize to Tyson Farina & Tony Nguyen - folks, this is my mistake & this is my screw up - from this lesson I would highly recommend GMC service to your vehicles at Joyce Koons GMC - Semper Fi, Chris. More
by chrissemper
Employees Worked With
Tyson Farina
August 22, 2015
Timely. courteous and professional The part was delivered as promised. The worked scheduled for the next day. Replacement accomplished inside of an hour.. Waiting area convenient and co The part was delivered as promised. The worked scheduled for the next day. Replacement accomplished inside of an hour.. Waiting area convenient and comfortable. No hassle. More
by Buick3417
Employees Worked With
Jeff Miller
August 20, 2015
Very Satisfied John Rendo and his team did a great job. They were very helpful and worked hard to get us a great deal and price that was manageable. The truck is a John Rendo and his team did a great job. They were very helpful and worked hard to get us a great deal and price that was manageable. The truck is awesome. Thanks More
by Dallas
Employees Worked With
John Rendo, Mike Gundling
August 18, 2015
Fantastic! Thank you! This experience was fantastic! Everyone was very helpful and helped us along with our 3 children while making decisions and trying to deter Thank you! This experience was fantastic! Everyone was very helpful and helped us along with our 3 children while making decisions and trying to determine the best vehicle for our family. We would definitely buy from here again and have already recommended the dealership to our friends! Thanks again More
by ckhat5
Employees Worked With
Tyson Farina
August 12, 2015
Great Experience Josh Foley was great to work with, honest, informative and got our work done on time and when promised. He went above and beyond to satisfy our needs Josh Foley was great to work with, honest, informative and got our work done on time and when promised. He went above and beyond to satisfy our needs. More
by Brian
Employees Worked With
Josh Foley
August 06, 2015
Excessive brake noise Joseph Atkins and his team assessed the problem, explained what work needed to be done and made the appropriate repairs in a timely and efficient mann Joseph Atkins and his team assessed the problem, explained what work needed to be done and made the appropriate repairs in a timely and efficient manner. More
by Larry L.
Employees Worked With
Joseph Atkins
July 16, 2015
always a pleasure Busy day, but Tyson and Jeff took great care of me as usual. Kept me aware of the wait time (...we had lunch at Bob Evans, yum...) and any repairs. Busy day, but Tyson and Jeff took great care of me as usual. Kept me aware of the wait time (...we had lunch at Bob Evans, yum...) and any repairs. Processed all my coupons and treated me as a customer of merit and treated me for my 8 years of repeat business. Always a great experience at Koons GM Service. More
by lyonjohn
Employees Worked With
Priscilla is always gracious, Tyson Farina, Jeff Miller
July 13, 2015
Purchased 2015 GMC Acadia I would buy again from Joyce Koons Buick GMC Honda. I like that they offer free oil changes for life of the vehicle. Good Service. I would buy again from Joyce Koons Buick GMC Honda. I like that they offer free oil changes for life of the vehicle. Good Service. More
by Ryman
Employees Worked With
Leonard John
July 12, 2015
Great cars and pricing along with wonderful people. Before I arrived to look at the vehicle, I knew the price and most of the information about the vehicle I was interested in. The sales people and fin Before I arrived to look at the vehicle, I knew the price and most of the information about the vehicle I was interested in. The sales people and finance manager were very gracious and knowledgeable about any questions I needed information about. More
by sealey deborah413
Employees Worked With
Will Coral, Mario Chamorro, Tim Welton
