Joyce Koons Buick GMC

Fast and Focused We knew what we wanted but they didn't have it on the lot. They were able to do a DX with a regional Buick dealer within a day. Walked in, test drove We knew what we wanted but they didn't have it on the lot. They were able to do a DX with a regional Buick dealer within a day. Walked in, test drove the vehicle, signed the paper work, and we couldn't have been more happier. From the sale an to the Finance Department we couldn't have asked for better service. More

Fantastic Experience From the moment of our arrival to the dealership, it was inviting, warm and no sense of pressure. As we navigated the showroom, our sales person incre From the moment of our arrival to the dealership, it was inviting, warm and no sense of pressure. As we navigated the showroom, our sales person increased the comfort zone with a wealth of knowledge that was provided in a comprehensive manner and much more inviting. We now have a different outlook on visiting a dealership to purchase a vehicle, and recognized it is a credit to the sales person and this dealership that she represents. More

50K Service Very courteous, competent service writers, good price, and honored all the discounts I had, and gave me a fantastic loaner car. They were very flexibl Very courteous, competent service writers, good price, and honored all the discounts I had, and gave me a fantastic loaner car. They were very flexible with the return on the loaner and pick up of my vehicle. More

Don't buy anywhere else Charles and John R were the best. The whole experience was very professional and none of the typical car sales games you find elsewhere. Would buy f Charles and John R were the best. The whole experience was very professional and none of the typical car sales games you find elsewhere. Would buy from them again More

Very good Koons GMC service department is very good. I bought my GMC from a dealership in Maryland but have it serviced at Koons GMC which is an hour from my ho Koons GMC service department is very good. I bought my GMC from a dealership in Maryland but have it serviced at Koons GMC which is an hour from my house - there are other GMC dealerships within 10 minutes from my home, but only trust Koons GMC. More

Regular maintenance - Excellent service as always I have been taking my cars here for service since 2004. As always, my vehicle was finished when promised. The employees were kind, prompt and attenti I have been taking my cars here for service since 2004. As always, my vehicle was finished when promised. The employees were kind, prompt and attentive to my needs. I recommend this to anyone who wants quality service at a reasonable price. More

Communication Issues My customer service rep, Tyson, was very friendly, professional, and courteous. The communication breakdown happened between Tyson and the parts depar My customer service rep, Tyson, was very friendly, professional, and courteous. The communication breakdown happened between Tyson and the parts department & management. Tyson ordered parts for my truck and said the job would take about 2 hours. The parts were to arrive in 2 days and I was given a loner vehicle. Parts dept ordered half the parts & failed to tell the rep they were coming from MI. So after 2 orders & having my truck for 7 days (2 hour job) I have got my truck back. I was very dissatisfied with the situation. More

Smooth, fast, and convenient experience Appreciate the ease in which I can bring my vehicle in to be serviced! Tyson gave accurate time allotment for the work to be done. He also gave me hea Appreciate the ease in which I can bring my vehicle in to be serviced! Tyson gave accurate time allotment for the work to be done. He also gave me heads up on what the vehicle might need next time I bring the truck back in for service, so I don't have any surprises or unexpected costs! I appreciate his honesty, gives me confidence to return to your dealership! More

oil change and tire rotation Great service! The dealership does great service. I get free shuttle service to my home when I have to wait for my car. The service advisers are rea Great service! The dealership does great service. I get free shuttle service to my home when I have to wait for my car. The service advisers are really friendly. More

Alternator or Alternator When the battery purchased at Koons died along with the alternator, Koons replaced it. When that did not solve the problem, I returned to Koons and re When the battery purchased at Koons died along with the alternator, Koons replaced it. When that did not solve the problem, I returned to Koons and received the extra care and understanding at my dilemma. Thank you Tyson for the extra care. More