KIA at Napleton's Northlake

Financing Nightmare I, like several other patrons have experienced horrible customer service in relation to the financial aspect of this dealership. Countless calls an I, like several other patrons have experienced horrible customer service in relation to the financial aspect of this dealership. Countless calls and emails to Fred Hubschmitt (Finance), Dan (Finance), s/w Rosie (no assistance) and emailed GM Steve Veerapen. After using my vehicle as a gift trade-in along with a check down payment - my prior loan has yet to be paid off (45 days and counting). To make matters worse Kia has already sold my vehicle and has obviously been compensated for that sale. My credit rating will take a hit if I don’t make a payment on a vehicle I no longer own and that Kia has already sold. Be very cautious prior to buying from this Dealership !! More

Great Service Stephen was wonderful in helping us with the purchase of our Telluride. He made the process as smooth as possible. Would definitely recommend Stephen Stephen was wonderful in helping us with the purchase of our Telluride. He made the process as smooth as possible. Would definitely recommend Stephen to all. More

Great place to go if you want to be pushed aside My encounter with Napleton Northlake Kia was over a month ago but I wanted to take some time to cool off before I wrote my review. I went in by accide My encounter with Napleton Northlake Kia was over a month ago but I wanted to take some time to cool off before I wrote my review. I went in by accident (was at the wrong Kia dealership) and was met at the door by Jon Brown Stepan. Don't get me wrong the salesperson was wonderful to work with and the problems that I incurred were after I dealt with him. As I said that evening I went in to purchase a used vehicle that I saw advertised, however I was at the wrong location. Jon met me a the door and persuaded me to come in and he would help me to get the right car for me, I put a deposit down on the car and left that evening because it was late and the dealership was to call me the next day with the details of the final sale. It was extremely late so I was ok with waiting to complete the sale the next day. Long story short , I was not able to get the vehicle that I wanted at the monthly payments I could afford. So naturally if the purchase is not completed the deposit should be returned to the customer. I placed 7-8 phone calls over a three week period to get my deposit back. I was told everything from "we are waiting on the salesperson, can't issue a check because the ones that need to sign the check aren't in, we are working on it." Finally I found out that the gentleman in financing lost the original receipt showing that I left the deposit and I even had to scan over the copy that I had. Which really meant they never even started processing my refund if they never had the receipt in their possession . That was another lie ...Thank God I kept it !!!!! It took me a few days shy of a month to get my deposit back. It was like the dealership didn't care at this point since I wasn't purchasing a car from them. No matter if I was or not at the time you can be xxxx sure I am not in the future. Not only did I place several calls I went up there 3 times so they could put a face with the name of the person ringing their phone off the hook. I have never felt so disregarded by any other car dealership or retail establishment in my life. It took them exactly 8 seconds to swipe my debit card and take my money but it took the almost a month to return it. And even after it was returned I never got one single apology for the delay. The worst car dealership experience. DO NOT go to Napleton Kia unless you want to be lied to and given the run around. If you like that sort of thing then this this is the car dealership for you. More

Thank you all See shane at Northlake Kia he will help you with all your buying needs . Come by 3626 Northlake Kia and see him he will get you the best deal See shane at Northlake Kia he will help you with all your buying needs . Come by 3626 Northlake Kia and see him he will get you the best deal More

Really good Although I did not end up purchasing a car Steven Smith the car salesman at napleton was extremely helpful and we will come back to him when we are re Although I did not end up purchasing a car Steven Smith the car salesman at napleton was extremely helpful and we will come back to him when we are ready to buy a car. More

Best experience So glad there is finally a dealership that puts the customer first. Thank you for changing my mind about the whole car buying experience. Truly refres So glad there is finally a dealership that puts the customer first. Thank you for changing my mind about the whole car buying experience. Truly refreshing doing business here. More

Firee The best there is the best there was the best there ever will be!! Dikerson Albert was amazing he had me on the road in my brand new Stinger GT2 withi The best there is the best there was the best there ever will be!! Dikerson Albert was amazing he had me on the road in my brand new Stinger GT2 within 3 hours!! V3ry smart and ambitious young man who truly shows passion for what he do! Go see the youngest of the Albert car family Dikerson Albert More

Great customer service Steve and his team were absolutely wonderful to deal with. They were courteous worry attentive to my needs and time. I highly recommend the team at N Steve and his team were absolutely wonderful to deal with. They were courteous worry attentive to my needs and time. I highly recommend the team at Napletin Nothlake Kia to anyone that is looking for car More

Stephen is probably the main reason I bought a Kia Stephen made the process of purchasing a car a worthy one. He wasn't overall pushy like all salesmen. He asked me what I wanted to get and did his bes Stephen made the process of purchasing a car a worthy one. He wasn't overall pushy like all salesmen. He asked me what I wanted to get and did his best effort of trying to find a car that would make me the happiest! By far one of the best salesman Im so lucky to have come across!! More

Cheryl was amazing Cheryl helped me buy my vehicle and i couldnt have been happier with her service. She knows what she is doing and was so helpful at explaining everyth Cheryl helped me buy my vehicle and i couldnt have been happier with her service. She knows what she is doing and was so helpful at explaining everything and got me a great car. Everyone needs to go see her. Thank you Cheryl! More