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Napleton Northlake KIA - Service Center
Palm Beach Gardens, FL
108 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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108 Reviews of Napleton Northlake KIA - Service Center
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April 10, 2019
Great experience! I've been to Napleton Kia several times and have always received good service. No hassles, no pressure. It starts with the Service Advisor, who today I've been to Napleton Kia several times and have always received good service. No hassles, no pressure. It starts with the Service Advisor, who today was Scott Myers. He was personable and made me feel like I mattered by greeting me at the door. He asked why I was there. We went through a few other recommendations I might consider, some of which I already had done. I asked if he would make a list of the service recommendations on the back page of my Invoice and that I would get them done eventually. Reps like Scott are the main reasons I return to Napleton Kia for service to my Optima. Another is the great work I can count on Service performing on my car. And if this wasn't enough for 5 Stars, they returned my Optima to me washed. Not bad way to start my day. More
by digug
Employees Worked With
Scott Myers
Helpful April 04, 2019
The best car dealer Albert Dickerson called this morning to see how I was doing with my Kia. My car is the best. When I went to Kia last October, Albert stayed with me Albert Dickerson called this morning to see how I was doing with my Kia. My car is the best. When I went to Kia last October, Albert stayed with me to make sure I got the best deal on my new Kia Forte. The car is wonderful. I would recommend Kia and Albert to everyone. More
by Rankin,barbara6
Employees Worked With
Albert Dickerson
December 28, 2018
Beware Please be aware of the service departments practice on upselling. Had car serviced a couple months ago for a recall item. They also included a “courte Please be aware of the service departments practice on upselling. Had car serviced a couple months ago for a recall item. They also included a “courtesy check”. This is where it goes wrong. Told my daughter she needed an alignment and oil change. Both were done the day before. This was the first car we purchased from them as well as the last. More
by Cjennerjahn
Employees Worked With
No idea.
October 12, 2018
Awful Their service department is awful. My husband and I bought a 2017 brand new when it first came out. The entire car shakes randomly when it’s at low rp Their service department is awful. My husband and I bought a 2017 brand new when it first came out. The entire car shakes randomly when it’s at low rpms. We brought it in and they said it was because we changed our own oil. So we let them change our filter to the official Kia one. It’s still knocking and they’re saying to bring it back in but they don’t know if they can duplicate the issue. We are a single car household and cannot get by without a car for a day again. So if we want to get our car fixed that we bought from this dealership that is still under warranty we are expected to pay for a rental car... Not to mention that the girl I spoke to in the service department was rude and had a terrible attitude. Will NEVER buy another car from here. More
by Briannah
Employees Worked With
A lady in the repair center
May 17, 2018
Great Customer Service with Rachael the service manager My car was in for routine maintenance on my 2015 Optima.I had great customer service from Rachael and the two other service advisors behind the counte My car was in for routine maintenance on my 2015 Optima.I had great customer service from Rachael and the two other service advisors behind the counter Casey/Carlolina. I would recommend anyone to this dealership because of the helpful service More
by Jerry
Employees Worked With
Rachael,Casey,Carolina
March 30, 2018
DEALINGWITH NAPLETON KIA Let's start with trying to make a service appointment-the centralized phone system stinks. Service Center-they now have female receptionists who ap Let's start with trying to make a service appointment-the centralized phone system stinks. Service Center-they now have female receptionists who appear to know/understand nothing about cars rather than mechanics to whom you can explain your needs. The only good thing was Johnny Jaramillo who spoke to me and explained things after my car had been serviced. When I go in for the 60,000 servicing, I will ask for him directly rather than dealing with the receptionists. More
by kiaowner
Employees Worked With
Johnny Jaramillo and female receptionist name unknown.
February 07, 2018
Excellent customer service and A great service advisor.. Very friendly and helpful . Made me fill at home .. I would like to say thank you for all your help. and A great service advisor.. Very friendly and helpful . Made me fill at home .. I would like to say thank you for all your help. More
by Shawna162
Employees Worked With
JOHNNY JARAMILLO
January 15, 2018
Nightmare after being hit by an employee of this dealership I was hit by an employee of Northlake Kia, I am now told an ex-employee. A service manager came to the scene and gave me his card. He was never avai I was hit by an employee of Northlake Kia, I am now told an ex-employee. A service manager came to the scene and gave me his card. He was never available and never returned messages. Even though the accident wasn't my fault, I had to turn it over to my insurance because my car wasn't driveable. 2 months later I had to call their corporate office to get some cooperation. I received a phone call from a Rob Minier, who said he was a district service manager. He promised to make things right and admitted they were at fault. He also put me in touch with Rosi Palermo, who has also promised to cooperate with my insurance co. And get the matter handled. Now another month later, they are still playing games, providing phony insurance policies, just like they did at the accident scene. I had to lay out my deductible and have been through nothing but games and hassle from this dealership. I am betting they didn't have insurance on the car and/ or driver because it's been over 3 months. Still waiting for them to make this right.... and waiting. They lie and provide false info, don't do business with them. More
by victoria.chadwell
Employees Worked With
Robb Minier, Rosi Palermo
December 17, 2017
Great Service Center I brought my Kia in for a recall. I previously was having the vehicle serviced elsewhere. Casey from the service department was beyond helpful. She wa I brought my Kia in for a recall. I previously was having the vehicle serviced elsewhere. Casey from the service department was beyond helpful. She was accommodating, knowledgeable and sincere. I had such a wonderful experience at the Northlake Kia working with Casey. I will have all future services done there. Thank you. More
by Jessica13
Employees Worked With
Casey
November 04, 2017
Service The service I experienced at Kia Northlake was appalling. I would recommend to never go this service center for any of your needs. I had 4 bulbs in to The service I experienced at Kia Northlake was appalling. I would recommend to never go this service center for any of your needs. I had 4 bulbs in total replaced at Kia Northlake. They charged 162$ in total for this service. I did not receive the complimentary car wash, and one of the bulbs that was replaced did not even work. This simply means that they did not even check to see that the bulb was installed properly after charging me nearly 40$ per bulb to be replaced. I then asked for a refund, and the service administrator stated that everyone had left, and I would have to bring the car back. He did not ask to reschedule an appointment with me, and just stated bring it back in when you’re free. I waited 2 hours for this service to be done, and without an appointment would have waited even longer than that. The lack of care for such a simple fix shows me that I can not trust this service center for any major issues I may run into. More
by Ekim92
Employees Worked With
Jorge Rios, Service Technician: Jared
