Kalidy Kia

I had to wait over 2 hours for an oil change and was not notified of the status of my car . I also noticed that after the car wash that the car was vacuum only the driver side was done and not the rest of t notified of the status of my car . I also noticed that after the car wash that the car was vacuum only the driver side was done and not the rest of the car. More

I purchased a vehicle from Kalidy Kia on March 22 and have been extremely disappointed with the experience since the sale. Shortly after purchasing the vehicle, it broke down. Kalidy Kia’s service dep have been extremely disappointed with the experience since the sale. Shortly after purchasing the vehicle, it broke down. Kalidy Kia’s service department told me the issue was related to the powertrain and directed me to take it to a Jeep dealership — in which I had to tow my own vehicle to, mind you. The Jeep dealership diagnosed the problem as an auxiliary battery issue and replaced the battery. Less than two weeks later, the exact same issue occurred again. My vehicle was towed to Kalidy Kia’s service department on May 4. After receiving little to no communication, I reached out for updates myself. I was initially told by my service advisor that the required part was on backorder and would take approximately two weeks to arrive. After waiting nearly three weeks, I had to reach out personally for an update and was then informed that the repair had never actually been approved by management and that the part had not been ordered. Only after this delay was the part finally ordered, resulting in yet another week of waiting — or so they say. To make matters worse, I emailed General Manager Corey on May 11 outlining my concerns and requesting assistance. I never received a response. At the time of this review, Kalidy Kia has had my vehicle for nearly a month. My biggest frustration is not simply the repair delay, parts shortages happen, but the lack of communication, inaccurate information, and apparent breakdown in internal processes that caused unnecessary delays. What makes this situation even more disappointing is that since purchasing the vehicle on March 22, the dealership and repair facilities have had possession of the vehicle for more time than I have. As a customer who recently purchased a vehicle, it is frustrating to realize that the vehicle has spent more time in repair shops than in my own driveway. Customers should not have to repeatedly chase updates, receive conflicting information, or discover weeks later that a repair was never approved. Even more concerning is that these issues began almost immediately after purchasing the vehicle. Customers should not have to experience multiple breakdowns, repeated repair attempts, extended service delays, and a lack of communication within weeks of buying a vehicle. This experience has significantly impacted my confidence in both the vehicle I purchased and the level of customer care provided after the sale. When a customer spends their hard-earned money on a vehicle, they should be able to trust that the vehicle has been properly inspected and that any issues that arise will be handled promptly, professionally, and transparently. Instead, I have been left questioning the dealership’s commitment to standing behind the vehicles it sells and supporting customers when problems occur. Based on my experience, the sales process and the customer service provided after the sale have been two very different experiences. I hope Kalidy Kia uses this feedback to improve communication, accountability, and customer service for future customers. Unfortunately, my experience has left me with little confidence in the dealership and considerable frustration over a situation that should have been handled much differently. More

Paige is so super sweet and friendly! Love it when I get her!! Sweet and nice Love it when I get her!! Sweet and nice More

I scheduled appointment and the scheduler didn't tell me that they would keep my car. I drove alone from over an hour away. People need to know this ahead of time. Other than the charges being super high ev that they would keep my car. I drove alone from over an hour away. People need to know this ahead of time. Other than the charges being super high everything else was great More

It was nice and fast service. Would recommend other customers to come in and check them out. Would recommend other customers to come in and check them out. More

The ladies in the service department are very friendly and informative. Taegan is always very helpful and makes sure that my needs are met. and informative. Taegan is always very helpful and makes sure that my needs are met. More

Service dept is great Service department was great as always. Service department was great as always . always. Service department was great as always . More

Great service, Taegan is the best, always very kind and helpful to me, thank you! helpful to me, thank you! More

Edgar was awesome. Very knowledgeable about the vehicle. Polite and courteous. Worked with us to get a deal done. Very knowledgeable about the vehicle. Polite and courteous. Worked with us to get a deal done. More

Spent 8 hours there, and had a hard time finding wale to close the deal. DeAndre in financing was amazing close the deal. DeAndre in financing was amazing More