Kalidy Kia

The service at Kalidy is always great. They give my vehicle an inspection and let me know if there are things that will need attention in the near future. They give my vehicle an inspection and let me know if there are things that will need attention in the near future. More

I called for over a week and a half trying to schedule service and never once got through to the service department directly, nor received a callback. By my fourth call, I asked not to be transferred anym service and never once got through to the service department directly, nor received a callback. By my fourth call, I asked not to be transferred anymore, since each transfer eventually just dropped the call, and asked instead for my information to be passed to a manager. I had to make this request twice before anyone actually called me back. I did appreciate that three different managers ultimately stepped in to get me connected, but it should not have taken over a week of calling, with my AC completely out during that entire time, to reach the department in the first place. My initial interaction with the service team was fine, but I received conflicting information about what was covered under warranty and when the work could be done. I was told I could pick up the car and decide on the remaining work afterward. I received a call at 2:30 PM saying the car was ready, so I arranged to be dropped off from work before 5 PM. At 4:54 PM, I received a text, not a call, saying the car was actually still on a lift and that I shouldn't come until the next day. I was already in the parking lot by the time this was sent and had no way of seeing it, since no one attempted to call me. My service representative, passed me on my way in and said nothing about the text she had just sent, even though she clearly knew I was there. I was fortunately able to get my car through another employee. A week later, I returned to have two other warranty items serviced and was treated poorly by the same rep. Despite knowing who I was and having received a text that I was on my way, she ignored me when I arrived and continued a personal conversation with a colleague while I waited. I was only acknowledged after another employee behind the counter noticed I hadn't been helped. Teagan then said, without any greeting, "I just need your keys." After her colleagues stepped away, she told me, "don't just show up to pick your car up whenever you want, that's not how it works and it won't be ready," effectively reprimanding me for the pickup mix-up the week before, despite the fact that she was the one who had called to tell me the car was ready. When I explained that I hadn't seen her text because I was already at the dealership, and that I had previously been told I could pick it up whenever, her tone shifted immediately and she said, "yeah, I figured you didn't see it so I started the process to get it down." I remained professional throughout both interactions, but I don't understand why the initial response was rude and dismissive rather than simply explaining the situation. Separately, I was never notified when a part for my car came in. I had to call twice, and in both cases the representatives I spoke with would not look up my account information to give me an update, despite my asking at least three times. When someone finally pulled up my file, I was told the part had arrived the day after it was ordered and that I could have come in anytime. A timely call would have made a real difference, since I was still without AC in the middle of summer. Between the difficulty reaching the service department, the mishandled pickup communication, the service representative's conduct on two separate visits, and the missed notification about my part, this was an extremely frustrating first experience having my car serviced at Kalidy Kia. I kept documentation of these interactions, and really hope the calls were actually recorded. Frankly, they'd make a good example of how not to handle customer communication. More

They did a great job. Very fast and professional. I recommend them.Job well done. Very fast and professional. I recommend them.Job well done. More

This is my second experience getting service from my car that included an oil change the first experience you did not have my oil filter and I had to wait an hour. This experience. I had to wait a half hour that included an oil change the first experience you did not have my oil filter and I had to wait an hour. This experience. I had to wait a half hour if you know a Maserati is coming in for an oil change why would you not have the oil filter ready to do the service? More

Kobie was amazing, I've never met a better salesperson I was going to buy a 2001 but he talked me into a 2027 seltos... AMAZING was going to buy a 2001 but he talked me into a 2027 seltos... AMAZING More

Every time I come in here for a simple fix or recall the next week I have 30 other issues next week I have 30 other issues More

Always great. I wish you guys still washed the cars tho Great service. Awesome job. I wish you guys still washed the cars tho Great service. Awesome job. More

Andrew was amazing! When I got to the service center he was prompt and attentive in seeing to my needs. The service I needed was performed in what some would consider "r When I got to the service center he was prompt and attentive in seeing to my needs. The service I needed was performed in what some would consider "record time!" He explained what was wrong, what was done to fix it, and potential steps if the issue happened again. More

Very easy. Jay was very helpful and kind. Got to drive a lot of vehicles. Found my dream car Jay was very helpful and kind. Got to drive a lot of vehicles. Found my dream car More

I bought my car at the 1st of August this was absolutely the worst experience! the worst experience! More