Kalispell Ford

Let me start by saying I am extremely dissatisfied with both the service and how this situation was handled. After paying for repairs, the original issue was not resolved. The vehicle continued making t both the service and how this situation was handled. After paying for repairs, the original issue was not resolved. The vehicle continued making the same noises we initially brought it in for only louder and is now accompanied by a burning smell. When we returned to address the unresolved problem, we were informed that an additional part (a water pump) would need to be replaced at extra cost. This was confusing and frustrating, as the initial diagnostic failed to identify what now appears to be the actual issue. We were asked to pay again despite the concern we originally brought the vehicle in for never being corrected. We requested and retained the original parts that were replaced and later had them inspected by an individual who previously worked at Ford as both a mechanic and service writer. We were advised those parts appeared functional and should not have required replacement. Based on this, we believe the service department should take accountability for the incomplete diagnosis and cover the repair related to the water pump, which should have been identified during the original visit. Our concern has never been about avoiding payment, but about accountability for an incorrect or incomplete diagnosis that resulted in unnecessary expense, lost time, and nearly two weeks without reliable transportation. Unfortunately, communication during our visit became unprofessional. A staff member walked away from the discussion, and assistant management refused our request to escalate the concern to higher leadership or ownership. They also told us that the service director/manager was gone the whole week to Arizona even though we we supposed to have a meeting with him to come to a resolution. When we picked up my vehicle today, the service director/manager was back, so they told us false information so we couldn’t discuss with their supervisors or owner. We were also told that if the dealership chose to cover the repair that was the actual issue, they may refuse to work on our vehicle in the future simply because we questioned the situation. We asked only for transparency, an explanation of the failed repair, and a fair resolution. Instead, we were met with defensiveness and dismissal from the service department. At this point, we cannot recommend this dealership due to poor customer service, lack of accountability, and unwillingness to properly address an unresolved repair concern. At this point, yes after the discussion with the service department, they are now doing my water pump fix which should been resolved in the first place but I’m glad they are doing it now but I am not pleased that the lady at the service desk said “well if we do this, then we are parting ways and no longer will work on your vehicle in the future”. Simply because I mentioned facts that she told me were “your opinions” on what has happened, the incomplete diagnostic, that I was charged over $1200 for something that wasn’t the issue in the first place. The service department needs to be investigated. They also deleted my review so I had to post this again. If I need to start a Reddit, I will. Just shows how corrupt they are and don’t want to be called on their dishonesty and incompetent diagnostic work. More

KALISPELL Ford service dept. Stephanie’s customer service is top notch. She always goes above and beyond and never disappoints. She has fielded all my questions and issues with t Stephanie’s customer service is top notch. She always goes above and beyond and never disappoints. She has fielded all my questions and issues with the best attitude in the industry. With employees like Stephanie KALISPELL Ford will always be successful. More

Worst dealer I've ever known as far as service dept. Don't have my vehicle (yes they do). Don't call me when parts come in that I've ordered for some minor stuff that I can fix myself (so they send them Don't have my vehicle (yes they do). Don't call me when parts come in that I've ordered for some minor stuff that I can fix myself (so they send them back after waiting a month to get them). Quoted price for repair of heated seat (should be simple, right?) over DOUBLED when went to pick it up. Quoted me $2,200 to fix my power running boards (paid them $85 for the inspection/quote). So went to different dealer 80 miles away and they replaced a relay switch for $265. Put the wrong oil in a friend of mine's Explorer which caused the engine light to come on so she had to have it towed. Asked about reimbursement for the tow and they said can't do that. Reluctant to give a receipt with the mileage on it for the second oil change only a few miles after the original one until demanded to get one. I could go on and on, but that's enough. Owned Fords ALL my life, So disgusted with them I bought a Ram pick up and am selling the Ford! More

My Ford Focus is in for service . First they said they don't have the keys , YES THEY DO . Then the day after they don't know where my car is ! What poor service ! I have left numerou First they said they don't have the keys , YES THEY DO . Then the day after they don't know where my car is ! What poor service ! I have left numerous messages for Aaron . Also Chanel . Not once have they returned a message . I'm scared to have any work done . This really sucks . More

Lied. WE CALLED FORD CORP. after being told ongoing for 6 weeks they didn't have a car loner or rental while our daughters car was waiting to get serviced WE CALLED FORD CORP. after being told ongoing for 6 weeks they didn't have a car loner or rental while our daughters car was waiting to get serviced due to an issue under warrant. and they said Kallispell Ford should have offered a Rental car since the service work was under warranty. ITS BEEN 6 WKS. and they still haven't provided. We called again and Erin said you have to be age 25 to get a rental. LIED. The 1st Q&A on Corwin Toyota website, which is Owned by the same place & where they said they do rentals says age 21. I called them and they had rentals available. I called back Kalispell Ford and asked them to provide a rental car and did not get a call back. Very disappointing. We were going to trade her car in for a newer Ford there but not now. They just lost a loyal customer. Treat people the way you want to be treated is all we ask. No respect or integrity. More

Had to have a customers key fob programmed they charged extra....just because they said they had to use their parts....no parts were used...135 for programming. Then charged 19.00 just because? Won't ever extra....just because they said they had to use their parts....no parts were used...135 for programming. Then charged 19.00 just because? Won't ever buy a Ford here....I will go out of state! More