Karen Radley Acura

Trish Haskin has written the book on quality customer service. At the age of 51 after owning several vehicles of numerous makes and models and encountering numerous approaches to customer service from m service. At the age of 51 after owning several vehicles of numerous makes and models and encountering numerous approaches to customer service from multiple dealers around the country (and overseas), Trish Haskin has set a standard in the following that all in service and elsewhere should strive for: 1. Professionalism (Trish would make an excellent instructor/teacher/trainer regarding the manner in which customers should be handled) 2. Attention to detail (excellent communicator, both listening and responding verbally and with action) 3. Confidence (obvious representation of her knowledge, with no hint of arrogance) 4. Thoroughness (explanation of what will be done and what was done) 5. Positive attitude (consistent and unwavering from the moment I entered the service area until being shown to my vehicle upon completion) Trish Haskin represents Karen Radley and Acura overall in an exceptional way. On every occasion I have done business with Trish while having my 2011 MDX serviced or had accessories installed, it has been a very professionally rewarding experience and as a customer, she has exceeded expectations in every regard. In times of economic crunch, customers watch every penny, but we also expect to be treated as valued customers without exception. Trish understands this and not only approaches costs with reason honoring advertised discounts, but also confidently represents the quality of the Karen Radley dealership exceptionally well, which in turn allows customers to fully appreciate the fact that we are getting a service that is worth every penny we spend – This combines Customer Service and getting the job done at its finest! Very Respectfully, Chris Prosser (703) 399-6803 More

From the time that I entered the service bay Mrs. Haskin provided me with the most courteous and professional service. It was the best that I have received in years. I was greatly appreciative of her assist provided me with the most courteous and professional service. It was the best that I have received in years. I was greatly appreciative of her assistance in getting my vehicles serviced and inspected, especially after returning from a year long deployment. More

The staff identified above provide outstanding customer care in the service department of Karen Radley Acura. I have experienced a number of recurring electrical problems with my 2008 Acura TL that were no care in the service department of Karen Radley Acura. I have experienced a number of recurring electrical problems with my 2008 Acura TL that were not readily identifiable by the computer analytics or visual inspection - over the course of 6 weeks, both Trish and Bernie were committed to identifying and repairing the difficulties. The core issue was a manufacturing flaw that would not have been discovered if these folks had not been persistent and tenacious in getting the problems resolved! While the vehicle was in for repair, I was contacted on a daily (often multiple times per day) basis with updates on their progress. This kind of customer care is extremely rare and speaks highly of these individuals for their professionalism and attention to detail as well as the dealership and the client-fucus they have instilled. More

Of the 7 Acura dealerships in the northeast that I have patronized, Karen Radley Acura is the best. I just purchased my second Acura from Melvin Cygan who is a consummate professional - knowledgeable abou patronized, Karen Radley Acura is the best. I just purchased my second Acura from Melvin Cygan who is a consummate professional - knowledgeable about the products, a careful listener who structures a deal that provides the best value and has a pleasant demeanor. General Manager Rod Emmons was good to his word on what he wanted to provide in terms of a customer experience as well as the deal itself and exceeded my expectations. More

Very quick oil change. Service was friendly and helpful. Customer lounge was comfortable and had great drink options. The lounge was not over crowded. Car wash is always a nice touch! Customer lounge was comfortable and had great drink options. The lounge was not over crowded. Car wash is always a nice touch! More

Worked with Matt Nolta to look for a hard-to-find pre-owned Acura TL in a very specific color combo vehicle. Matt took the time to give me a heads up a week before he even received the car (that met pre-owned Acura TL in a very specific color combo vehicle. Matt took the time to give me a heads up a week before he even received the car (that met our criteria) and answered all my questions as best he could. In the two months of searching for the vehicle we noticed that Karen Radley had some of the best prices in the country. While ultimately we didn't buy the vehicle from Karen Radley Acura (due to a timing issue), we would have had the circumstances been different. We'd certainly recommend working with Matt if you're looking for a new or used Acura. More

Great Service! I gave the rating I did, because my fiancé and i had to wait for our new car to come in and we were given a loaner. They matched another dealers price and did a little better. Phil Arel fiancé and i had to wait for our new car to come in and we were given a loaner. They matched another dealers price and did a little better. Phil Arellano (sales manager) and Luis Colon ( sales rep) were great to deal with. More

WOW! thats all i can say. Carolyn is excellent, her staff is great. I love the attention to detail at this location - Radley Acura - Columbia Pike staff is great. I love the attention to detail at this location - Radley Acura - Columbia Pike More

I have rated this dealer with the highest of marks for many reasons. From the moment I was engaged with them, I was treated with respect and this did not change throughout the whole process. Those that I many reasons. From the moment I was engaged with them, I was treated with respect and this did not change throughout the whole process. Those that I interacted with were extremely honest and very efficient at their jobs. I came to the Karen Radley Acura of Woodbridge dealer to trade in my 2007 750Li BMW and was looking for a good trade-in value. They worked with me until we got to a number that was acceptable for both sides and I feel as though they did their very best to ensure I was happy. Consumers always could be happier with a little more but I can say that they quoted me $5k more than the other two dealers I went to, after we revisited the numbers. Specifically, they are the sole reason that I went with Acura after a bad experience at the Fairfax dealership. They worked with me to ensure that the payment for my new lease was acceptable and also took a great amount of time, at my request, to explain the leasing process as it relates to traditional car buying. Customer Service at this dealer was top-notch. Luis Colon and Tarek Hakki were prompt, more than informative and treated me like a king. I cannot say enough about this team!! They really know what they are doing at this dealer and do not WASTE YOUR TIME like many other dealerships. They appreciate your business and it shows in every facet of the process. Quality of Work was exemplary in all areas that are important to me. They ensured that I was extrememly satisfied with the quality of the process I experienced. While I was not getting work done on my car, it was processed and prepared to showroom standards. They customized the car settings to my requirements and liking, not to mention following up with me on this as well (long after the deal was completed). This team was extrememly friendly and this contributed greatly to the overall experience. They were all smiles and this was more than just a - smile until the deal is done - sort of team. They were down to earth and genuinely decent. By far, this was the best experience I have EVER had at a dealer. I am comparing them to my experiences at BMW dealerships - where I paid nothing due to warranties - and they came out on top!!! More

Prompt and friendly service. Rudy and Matt patiently answered all of my questions. As pleasant of a car-buying experience as I've had. Fantastic. answered all of my questions. As pleasant of a car-buying experience as I've had. Fantastic. More