Karen Radley Acura

A couple of weeks ago, I sent out email inquiries to all the local dealerships in the Washington DC area asking for their best sales price on a 2011 Acura MDX with Tech/Entertainment packages. I wanted an O the local dealerships in the Washington DC area asking for their best sales price on a 2011 Acura MDX with Tech/Entertainment packages. I wanted an OTD (Out The Door) price, with everything itemized. All replied, but it was Karen Radley Acura that came in with the best offer AND answered my questions. I had other dealerships telling me that they would beat their price if I showed them the email, but I don't roll that way. Few gave me an OTD price. Where was that better price when I was soliciting offers? Karen Radley Acura had the best price, therefore earned my business. All communication was via email at first, and I was dealing with Rod E., who is the dealership GM. I found out later that Sales Consultant Jerry D. was doing a lot of the grunt work behind the scenes. All my emails to Karen Radley Acura were responded to promptly, and all my questions were answered. Rod E. never failed to respond. Once I had the price set, I chose the color I wanted. They didn't have the color on their lot, but I was assured that they could get it. I also had a trade-in vehicle, but was wary that I would get low-balled. Again, I was assured that I would get a fair price, and that they wouldn't let a new car sale collapse over a trade-in. Still concerned, I took my car to CARMAX to see what they would offer. I was shocked. Talk about a low ball offer. Karen Radley Acura paid me $2250 more than CARMAX offered. I also requested four or five dealer options to be installed on the new MDX, and even though this was all coming together late in the week, they said it would be ready on Friday. Sure enough, it was all ready to go when we arrived. When we parked, Jerry D. came right out to introduce himself. We then proceeded directly to Rod E.'s office, where all the paperwork was signed in relative short order. Both Rod E. and Jerry D. are professional and friendly, and this was, by far, my most pleasant car buying experience. After all the paperwork was signed, Jerry D. spent quite a bit of time showing us many of the features of the MDX. He wasn't pushy at all or in a rush, and let us ask as many questions as we wanted, and encouraged us to call him if we had any later on as well. After we got home, I realized that I had left some cd's in my trade-in. I called Jerry D., and he mailed them to me. I cannot say enough about Karen Radley Acura, Rod E., and Jerry D. They deliver the vehicle you want at the best price. Pohanka is the closest dealership to where I live, but they couldn't touch Karen Radley Acura's price. If you're in the market for an Acura, do yourself a favor and contact them. You won't be disappointed. :-) More

Went in twice to look at a used car that was well priced. When I first entered the dealership I was greeted by Melvin, with whom I had already spoken on the phone (side note: I originally had his full name l When I first entered the dealership I was greeted by Melvin, with whom I had already spoken on the phone (side note: I originally had his full name listed here but he called me yesterday and threatened me by saying that if I don't remove it then "we gonna have a problem" and to keep his name out of my mouth before hanging up on me. I was shocked beyond belief that this conversation transpired..I guess it's just the icing on the cake). Off the bat he was unreceptive to anything I had to say, aloof, and on the whole very irritating to work with. When I eventually asked to test drive the car he fought me on the matter, claiming that only if I was looking to buy that day would he let me to get behind the wheel it because "I don’t want to put a sports car out in the rain.” Ultimately I was able to coax him into taking it for a short spin (with him in the car – his manager very clearly expressed that he was required to accompany me and he rudely made this painfully obvious). Afterward I told him I'd be back the following day to further inspect the car when it wasn't raining. The next day I called the dealership four times to arrange a time for me to come in with no response from Melvin, who was around but apparently couldn't be located. The secretary very happily got off the phone with me on all four occasions without even attempting to find a solution to my problem (i.e. escalate my situation to a manager or to another representative). On the fifth call I expressed my frustration and was transferred to a sales manager named Phil. I relayed to him that I was planning on coming in around 7pm to check out the car again. He told me to ask for him personally when I returned and that he would have the situation handled properly. Upon arrival at the dealership I learned that both Phil and Melvin were "busy." I waited almost 20 minutes in full view of a glass-walled room where FOUR idle sales reps sat around chatting and laughing and not once did any of them get out of their chairs to come out and simply ask if I needed anything. All the while the car that I was planning on purchasing was being test driven and would eventually be sold to another customer. This was the most unbelievable scenario I have had the displeasure of experiencing in my recent life. When Melvin did finally come out to assist me, his [typical] aloof/lackadaisical/extremely discourteous and somewhat cocky attitude was going full force and he put zero effort into trying to alleviate my frustrations as the other customer finished his test drive and eventually ended up starting on the paperwork. Further, he exacerbated the situation by very irritatingly repeating several times over in a smart alec tone that he “tells customers all the time that these cars don't stick around and they come back a week later because they think it's a sales tactic and then the car is gone" even after I said, "I understand but I literally came in to check out the car yesterday and I'm back today to make the purchase so your statement doesn't apply to me." He even went as far as to tell me that it seemed like I couldn't afford the car and that I should look elsewhere when earlier on in the conversation I was trying to negotiate and I stated that the car was at the top of my price range. Five minutes after telling me that the price was 100% non-negotiable (he had come down on the price earlier in the conversation - he tried to slyly rescind this) and that the sale was contingent on the other party not buying the car (this, while heart-wrenching, was at least somewhat understandable, I admit) he decided to walk away and take a personal phone call before continuing to chat with the other sales representatives for a good 15 minutes in the glass-walled room while I sat there perplexed, pulling my hair out in response to the amazing deal that was slowly slipping away from me as the other customer proceeded with negotiations. I felt utterly helpless and I was frustrated that I didn't have a professional sales associate present to at least make the experience a little easier to swallow. To top it off, when I eventually got discouraged and told Melvin I was leaving, he said he would call me in 30 minutes to tell me whether the negotiations went through. It's been 2.5 hours and no call (and I don't expect to receive one). The obvious and courteous thing to have done would have been for him to have called me, apologized that things didn't work out, perhaps see if there were any other cars I was interested in (I had previously told him I was looking into the TSX as well), and then let me continue on with my day. I don't entirely blame the dealership for my loss here because I did have a chance to purchase the car the first day I saw it (although had anyone been responsive during the subsequent daytime hours I might have realized the urgency of the situation and been hastier about it). I do, however, think that proper etiquette would have been for them to have gotten my number and called me to let me know when/if another potential buyer showed up, especially after seeing the level of interest I expressed (and after my conversation with Phil, the sales manager). Overall, my dealings with Karen Radley Acura were handled in the poorest manner that I have ever and, I believe, will ever see in my lifetime (I'm prepared to eat my words here...I'm young). Throughout the entire ordeal Melvin made it seem that he didn’t care one bit about selling me an automobile and it appeared that the rest of the sales associates shared his sentiments. The idea that a dealership, whose primary revenue comes from selling cars, has managed to survive up to this point with such a counterintuitive attitude shocks me to my core. Judging by the appallingly inattentive staff and the one customer in total who I saw there during both my visits, Karen Radley Acura is clearly a business that's on its deathbed; I would be highly surprised if it was still around a year from now and I'm in utter disbelief that it has made it this far (although somehow these "miracles" do happen...it boggles my mind). Melvin and the rest of the staff were a nightmare to work with. Stay away at all costs. FOLLOW-UP: Melvin posted three reviews above mine that included significant name-calling and a general lack of professionalism; his words spoke for themselves. Luckily dealerrater promptly removed his shoddy attempt at fixing his tarnished name. More

Went to purchase an acura in Woodbridge. The actual seller (Clarence) was ok but new. However, the "manager" would not get out of his seat for a sale or go down $200.00! I felt bad for the sales rep bu seller (Clarence) was ok but new. However, the "manager" would not get out of his seat for a sale or go down $200.00! I felt bad for the sales rep but the manager of the day (5/7/10) was useless and I will make sure I pass the word because he represents the company! I walked out on a puchase over a measely 200 bucks on principal. "There is no more toothpaste in the tube"!!!!!!!!!!!!!!!!!! More

Upon first impressions it would appear as if this dealership understands how to conduct business, but alas this fantasy was short lived and quite contrary to the truth. Within the first 5 minutes of dealership understands how to conduct business, but alas this fantasy was short lived and quite contrary to the truth. Within the first 5 minutes of meeting him, our salesman seemed to be frothing at the mouth a bit. It was a hot and humid day but I do expect salesmen to remain hydrated to maintain a comforting demeanor. We asked right away to test drive the vehicles of interest, yet we were hurried inside in order to work numbers out first. I've never been to a dealership before where I needed make a deal before even test driving the car. With the price goal in mind, we battled back and forth with Clarence relaying with the guy in the white shirt and tie behind the glass. We were told conflicting stories regarding the pricing and value of a "Certified" used vehicle. My conclusion to these stories is that this dealership certifies cars in a vastly inconsistent manner and that they make their buyers pay for their shoddy work to cover up their inability to manage their stock. Upon our reluctance to accept their "highly competitive pricing" Clarence repeatedly assures us that he will be able to satisfy us and urges us not to leave. Having spent several hours there, I was so convinced that we were making progress only to have Clarence try to sell us cars that we weren't interested in. After having spent hours arguing back and forth two guys dressed in Tshirts begin hollaring from behind the glass (what are they doing back there? And why are they talking to us?). These gentlemen were very unprofessional, very rude, and very bad for business. After about 2 minutes of hearing these xxxxxx sully such words as "integrity" and "tenacity" I realized the whole place was a joke. Don't go to Karen Radley Acura in Woodbridge. It's a waste of your time. Go to Pohanka Acura in Chantilly instead. Man in white shirt, good luck! More

I went to this dealership for some warrantee work to my RL. We have just moved into the area and selected this dealership for servicing our car because of the rankings on this site and because it was an “ RL. We have just moved into the area and selected this dealership for servicing our car because of the rankings on this site and because it was an “Acura Dealership of Distinction”. I had to stop by two days in a row because they did not have the part in stock; this is an understandable practice to reduce inventory costs. They did get the part the next day and set an appointment for me since it was a “light day” and my repair would only take 45 minutes. This is where things went south; the repair took 3 hours. I could not find anyone in the service department to help when I went to get an update on my car about an hour and a half into my wait. At the two and a half hour mark I walking into the garage bay to find that there was only one car currently being repaired and there were technicians sitting around. I finally found someone behind the service desk to help me ….and they could not find my car!?!?! I can understand the wait and confusion if they were busy, but since I was one of two customers there is no excuse for them losing my car! Finally, they found the car but it needed to have more done to it!!! Ultimately, the work did get done and seems to have been done properly. However, unlike other Acura dealerships I have been to the people did not even really try to fulfill the customer’s needs. I feel more like I was in the way rather than a customer. I am extremely disappointed and now skeptical of the “Dealership of Distinction” award and will never go back to Karen Radley. More

On April 2009, I decided to purchase an Acura, I owned a 07 TSX purchased at Montgomeryville Acura in PA, great people. Great service over all I was please, since that purchase I moved to VA and traded the 07 TSX purchased at Montgomeryville Acura in PA, great people. Great service over all I was please, since that purchase I moved to VA and traded the Acura for a Volvo XC90 and them Total it. I had to replace it and since I loved my old Acura TSX I headed to my local dealer, Karen Radley. (Work and live in MCB Quantico) I was deciding between the TSX tech and TL (stdr) and they help decide, the sales manager said the TL is nice roomy and awesome car over all. But the TSX is that too and with the price of a TL you get a TSX tech with all the fun toys. After an easy talk they lowered the price to 28K, (brand new TSX tech!! I was really amazed :-| ) I was sold, the process was smooth and Melvin the salesman was excellent and took care of us. Ever since I stayed in contact with Melvin who has helped me get deals with detailing, accessories, and service. Yesterday I took my vehicle in because my brakes had a crank noise, the advisor told me I was about due for service and if I wanted to do it as well, so I agreed. Today he calls and says that my VA inspection was due as well so they took care of it, and since my brakes were making noise they replaced them, all at no cost. This is my 4th time visiting the service department and always being pleased. I own a BMW and previously a Volvo, and a Nissan; and even though Acura's dealerships have been my favorites, this one is the best one so far. I purchase and service my BMW at Fairfax and so far have had horrible experiences, same for Volvo and Nissan. Completely contrary from Karen Radley. I am even thinking of losing the Bimmer and getting a TL. If you want an Acura see Melvin at Karen Radley, and their service folk. This was the best buying experience I ever had. More

My boyfriend and I walked around the dealership, went inside and stood there, started playing with their computers and still no one came over to help us. About 4 guys including the manager sat in their g inside and stood there, started playing with their computers and still no one came over to help us. About 4 guys including the manager sat in their glass office laughing in our direction. Finally my boyfriend pointed at one of them and said "Do you work here?!" We finally got some help but when it came to negotiating, they only came down $500 on a used car!! They said maybe this isnt the car for you so I said, ok and went and bought a 2005 Honda Accord EX fully loaded. These people are shady, rude and dont even want to sell a car! More

I've been more than pleased dealing with this dealer. The whole buying experience was exceptional. Bill Anderson was extremely knowledgeable, and helped us each step of the way.<br><br>My feelings are t The whole buying experience was exceptional. Bill Anderson was extremely knowledgeable, and helped us each step of the way.<br><br>My feelings are the same for the service department. I've had to bring my car in twice for a few small 'warranty' items. The service was done promptly, with the vehicle being returned in the exact same condition.<br> More