Karen Radley Volkswagen

When I was in the market for a Jetta in 2009 I visited this dealership and was so turned off I vowed I would never return. The sales person had the audacity to try to induce me to sign a "manila" folder w this dealership and was so turned off I vowed I would never return. The sales person had the audacity to try to induce me to sign a "manila" folder with a lease cost on it - very disrespectful and treated me as if I was stupid. I purchased my Jetta elsewhere! In the interim due to a breakdown I had to have my Jetta towed to a dealer and this was the closest to the break down site - Karen Radley. I was so pleased with the service and attention given to my situation by Mr. Jeff Beecroft that when I received a VIP promotion letter I decided to give the dealership another chance. Mistake!! The letter listed two names to call (both managers Ron and Brett). Neither returned my call and instead had one of their sales people (Pat) give me a call. The person that called had very poor telephone manners and could not answer any of my questions. When I visited the dealership Pat could still not answer any of my question and had to keep going to Brett for answers - because of all the back and forth to get answers more questions were generated and details lost. In short both Brett and Pat were not respectful of the my time (it took me 45 minutes both ways to drive to the dealership and I spent an hour there even though I knew exactly what I wanted and had test driven an identical vehicle previously). I think it is very disrespectful and un-professional to not deal directly with a customer, using a "middle person" to run back and forth with information. It causes misinformation, mistakes, and lost this sale even after I had writted a check as a deposit! More

I have been dealing with this dealer for 15 years and have dealt with other car dealers around the country. In a few words they are the best I have ever worked with when it comes to customer service, an have dealt with other car dealers around the country. In a few words they are the best I have ever worked with when it comes to customer service, and service department. Their supply of cars and their ease of processing is excellent and that is from initial purchase throughout the life of every car I have bought from them. Elliot Stern More

I was originally looking into a Ford Fiesta, but when the ford dealership sold the car I was supposed to test drive, we started looking into other brands. Dave Hincher is a family friend and works at the Acu ford dealership sold the car I was supposed to test drive, we started looking into other brands. Dave Hincher is a family friend and works at the Acura place, so my family and I went there to potentially buy a car from him, or to at least look at them. Dave was with a customer, and Sal came out and greeted us and let us know Dave was with a customer, but would join us ASAP. He showed us the Golfs, including the Tdi, two door, and four door. There were no Volksagen Golf four door non-TDIs. Sal let me test drive the Jetta, which has the same engine and train as the Golf. I fell in love with it, and decided on a red four door golf. Sal had it to me in under 48 hours, ready to go. One of the tires' PSI has been acting up, but I'm going by to get the checked out today. Sal and Dave were great, as was the rest of the Karen Radley staff I interacted with. More

Bob and Clarence made my new car buying experience memborable and stress free. I purchased an Acura from Karen Radley in 1993 and recalled being treated fairly and sold an Acura Integra at a very memborable and stress free. I purchased an Acura from Karen Radley in 1993 and recalled being treated fairly and sold an Acura Integra at a very fair price, which meant a lot to me because I was a young 2ndLt back then with minimal funds. As a result, when it was time to find the perfect 2011 VW Jetta for my college age daughter (grads in Dec 11 from Penn State!), I visited the USAA car buying service online and was not suprised Karen Radley was recommended as having the car I wanted at the best price. Bob was exceptional on the phone, his patience is Monk like. Clarence has the "it" factor. Superior communications skills..both are obviously have exceptional Professional Selling Skills and eventthough I had made the decision to buy the car, continued to probe for additional needs throughout the process. My daughter Sarah learned from the experience and commented on how knowledgeable and frienly Clarence was. She also liked the orientation of the dealership and the explanation she was provided on the car itself and how to process the car for service/maintenance. I would not be suprised if Sarah seeks you out on her own one day. I would also like to point out that I had a pre-approved loan from Navy Fed Credit Union. As I was paying the bill, I learned that VW could give me a better deal at half the interest rate Navy Fed had given me. I took it! Great job on the part of your finance guru! He saved me a couple hundred bucks in the long term - which then allowed me to purchase an extended warranty to provide me the peace of mind my daughter will be driven a well maintained/serviceable Jetta in the years to come. I will refer my fellow LtCols and other Marnes I work with to Karen Radley. Be fair, be patient and remember, "Coffee is for Closers!" Best way to contact me if you have follow on questions is via email at mebg3hadr@yahoo.com Semper Fidelis, Raphael "Ralph" Hernandez, LtCol, USMC More

I have had several new automobiles from VW, MINI, Honda and Mitsubishi and by far Karen Radley Dealership in Woodbridge, VA beat all the dealerships here at VA Beach. All my transactions to buy my 2011 Je and Mitsubishi and by far Karen Radley Dealership in Woodbridge, VA beat all the dealerships here at VA Beach. All my transactions to buy my 2011 Jetta TDI was made possible via email. Ms. Cynthia Mullins (Internet Manager) was very helpful and upfront. Brett (Sales Mgr) worked up a reasonable number that met my budget and Clarence Christian (Salesman) was very informational, courteous and answered all my concerns. I would definitely recommend this dealership to all my friends and associates. KEEP UP THE GREAT WORK and more power to you. More

Clarence was very helpful and patient during this care buying experience. I would recommend this dealership to anybody looking to by a VW. I am pleased with my decision to buy a VW and look forward to y buying experience. I would recommend this dealership to anybody looking to by a VW. I am pleased with my decision to buy a VW and look forward to years of driving a well made car. Thanks again. More

Awesome Service! Great team work ! Very knowledable when it comes to cars and looking for the best intrest rate and terms that would work best for me. Also very friendly, everyone we came into contact with it comes to cars and looking for the best intrest rate and terms that would work best for me. Also very friendly, everyone we came into contact with while at the dealership was very friendly! I would recommend friends and familys to Karen Radley dealerships. More

I have changed my outlook about car dealers. I have sent a letter to the owner to express my gratitude about the care and kindness we recieved at a horrible time in our lives. I think if I ever need another a letter to the owner to express my gratitude about the care and kindness we recieved at a horrible time in our lives. I think if I ever need another car I just might drive all the way to Woodbridge ,Va from Charleston, SC to buy it. This dealership goes far beyond ALL other dealership I have eve dealt with. Thanks again for all the help you gave me. Donna Baker More

Had visited and emailed numerous VW dealerships after consulting both Gofl TDI owners' sites and US News Car Prices. Stated up front what I was anticipating/expecting and let them choose to respond as th consulting both Gofl TDI owners' sites and US News Car Prices. Stated up front what I was anticipating/expecting and let them choose to respond as they saw fit. Karen on the internet sales side and Sal on the in-person sales side were extremely professional, took appropriate time to actually FIND AND PROCURE the vehicle with the features I desired and priced it extremely competitively. More

Darrell worked with me during the service of my 04 passat. I had previously paid $$$ for repairs. It had additional costly mechanically issues to address. Darrell suggested options (repair,lease,buy) passat. I had previously paid $$$ for repairs. It had additional costly mechanically issues to address. Darrell suggested options (repair,lease,buy). I wasn't pressured. He introduced me to Clarence who explained lease & buy options. Ended up leasing a 2011 golf to hold me over for 2 1/2 yrs until I can purchase my VW of choice. The woman in finance was also a gem! She answered all my lease questions. Everyone was very professional, helpful, and answered questions. Definitely will return and request Darrell for my service/maintenance POC! Another family member recently purchased a Jetta and is also extremely pleased with his Radley experience. More