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Karen Radley Volkswagen

Woodbridge, VA

4.8
201 Reviews

14700 Jefferson Davis Hwy

Woodbridge, VA

22191

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Showing 201 reviews

April 26, 2011

Clarence was very helpful and patient during this care buying experience. I would recommend this dealership to anybody looking to by a VW. I am pleased with my decision to buy a VW and look forward to y More

by chlade
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clarence Christian
April 20, 2011

I have changed my outlook about car dealers. I have sent a letter to the owner to express my gratitude about the care and kindness we recieved at a horrible time in our lives. I think if I ever need another More

by dlbaker127
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darrell McMillion, Rod Emmons & Sal Cirillo
April 18, 2011

Had visited and emailed numerous VW dealerships after consulting both Gofl TDI owners' sites and US News Car Prices. Stated up front what I was anticipating/expecting and let them choose to respond as th More

by chrish3k
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen and Sal
April 14, 2011

Darrell worked with me during the service of my 04 passat. I had previously paid $$$ for repairs. It had additional costly mechanically issues to address. Darrell suggested options (repair,lease,buy) More

by vfoote3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darrell (last name?) & Clarence (last name ?), Woman in Fiance Dept
April 12, 2011

We had a very pleasant experience with Karen Radley Volkswagen. I had requested a price quote online, and received the quote within an hour of my request. When we arrived at the dealer, we were greet More

by newsburg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clarence Christian, Cyndi Mullin
December 06, 2010

November 30, 2010 Mr. Jonathan Browning President and November 30, 2010 Mr. Jonathan Browning President and CEO, Volkswagen Group of America 2200 Ferdinand Porsche Drive Herndon, VA 20171 More

by donitab
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
See letter: Rod Emmons, April Breland, Sal Cirillo, Nena Gardner, Darrell McMillion, Milton Martin, Jeff Lear, Chris Hartmann, Chris Cirillo
November 08, 2010

Outastanding customer service and rapid courteous assistance to get my car ready and keys in my hand same evening. Mr. Grimm and the Finance Office were superb and the sales team was the best I have More

by NokesvilleJetta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr. David Grimm
August 11, 2010

Misleading the customer on a product that was not even made for the car purchased For two weeks and several phone calls and even a visit was never informed of this till my wife went to the part departmen More

by wallacr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
The sales manager and the General Manager and the sales person Fox
Aug 21, 2010 -

wallacr responded

I have been in contact with Karen radley dealer ship and have apoligize fot this incident. I woudl recommend this dealership

February 02, 2010

The entire service experience was extremely positive and I have already expresses my satisfaction with my family and friends. I drove a long distance to come to Karen Radley VW service and it was well worth More

by DLefforge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
1
September 14, 2009

I went in for preventative maintenance, spent $1400 and have had nothing but problems ever since. In fact I have two difference Service guys contradicting each other about what is rattling underneath my c More

by fatthumb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Charter Wells
Feb 03, 2010 -

fatthumb responded

Karen Radley finally fixed the rattle underneath the car at no charge and discounted the expensive part needed to make me happy. Darrell IS a nice Service Rep but the whole journey was a difficult experience to say the least.

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