Karl Chevrolet

Service Experience was AWFUL Took my new vehicle in for service due to transmission issues. It is still under warranty. The first time, they said they did a software update and Took my new vehicle in for service due to transmission issues. It is still under warranty. The first time, they said they did a software update and that should fix the issue. Oddly, enough the software update didn't fix it. So, I had to make ANOTER appointment to take it in again. When I took it in the second time, they said they were unable to recreate the issues I was seeing and I had to take a service manager on a drive with me. I showed him what it was doing and what my concerns were. He told me that everything it was doing was completely normal. I disagreed. A vehicle that I brought brand new should be idling properly, shifting properly and not jerking when it does shift. I was told they were not going to do anything to fix the issues because they deemed them perfectly normal on a new vehicle. So, I told them that I would be taking my vehicle and my business elsewhere. More

Bought a new car....horrible!!! I bought a new car from Karl (actually bought one new and one used car for my fiancé). The sales experience was a bit "salesy" but it's a car dealers I bought a new car from Karl (actually bought one new and one used car for my fiancé). The sales experience was a bit "salesy" but it's a car dealership so it was expected. As soon as the sale was made it all went down hill. We were to get an under coating installed... a month later they still weren't returning calls. On top of that the breaks on my new car made noises (squeaking) the service department had my car multiple times and couldn't get it to make the noise. I had to drive there and show them the noise (which magically happened and they all could hear it the second I arrived). After telling me "what the fix is" they did what they needed to. I picked the car up and didn't even make it a mile away and there's the noise. I called and they had me bring it back. Here is their answer "GM said do nothing the breaks are squeaking and are supposed to". After complaining on a "customer experience" call I received... magically there was a fix that the service department (yes the same people) knew was an issue on these cars!!! WHAT??? You knew this was an issue the whole time and didn't propose to fix it correctly from the beginning? Then lied and said GM said it was normal? To add to the insult when I told the salesman I didn't want the car (before the fix was found) and wanted a trade in offer they offered me $18,000 less than what I paid (and I was willing to buy another new car from them) two of their competitors offered me pretty close to what I payed just to get me in a new car that I liked. Their response: "their trying to buy your business" yeah because I just bought a sports car and know I want to buy another next year. I guess Karl doesn't care about my future business just the sale today. I will tell everyone I know to keep away from "The largest GM dealer" (which was told to me about 20 times when I asked why they can't find the noise). I guess bigger isn't always better!!!! More

service I went in for a oil change and I could not believe the speed of them men in there they got me in and out with parts replaced In under 20 minuets I went in for a oil change and I could not believe the speed of them men in there they got me in and out with parts replaced In under 20 minuets More

Low ball trade values. After having multiple dealerships appraise my vehicle, Karl Chevrolet offered the lowest in trade values of them all. The sales staff were pleasant, h After having multiple dealerships appraise my vehicle, Karl Chevrolet offered the lowest in trade values of them all. The sales staff were pleasant, however, the sales managers were the worse I had ever experienced regarding high pressure sales techniques. I even had the pleasure in meeting Carl himself, and yes, Carl spells his name with a C, not a K as the dealership name would lead you to believe. I never met a man so into himself. More

Falling short of expectations Being in my mid 50's I have purchased several new cars and trucks over the years. Being in the age of the internet, I also have bought several online Being in my mid 50's I have purchased several new cars and trucks over the years. Being in the age of the internet, I also have bought several online as I already know what the vehicles look like, so it is about coming to grips with a negotiable price and deciding if you want to move forward. I also have purchased several vehicles from other States and flew employees into the local airport to pick up the vehicles. Every time the dealer has either had the vehicle at the airport to greet the driver or picked them up at the airport and taken them to the dealership to deliver the vehicle, so I think nothing of working with a new car dealer or buying larger ticket items on the internet. I was shopping for a Camaro Convertible and Karl Chevrolet did have one of the largest selections of Camaros in stock and do a decent job of presenting them on the internet. After a couple months of shopping for the exact color, freatures and options on the car I saw they had a new 17 that just landed with the right exterior color and right interior color I was after. I approached them via e-mail and was contacted back quickly the next day. Exchanged a few mails, then had a phone conversation and came to a price they could live with and I could live with. I wanted white factory Chevrolet stripes added to the car, so eight days ago I gave them a CC down payment to order the stripes. I asked if they wanted more down and was told no, the down is more than the stripes, so if you back out of the deal we have free stripes. Made sense to me. After the weekend I made arrangements with my bank to wire transfer the funds for the car to Karl Chevrolet in anticipation of them ordering the stripes the Thursday before the weekend and getting them installed while they waited for the payment. I watched the funds hit their account rapidly as it was before 2 pm and the payments at most banks are instant which this one was. I had intentions that possibly on the Wednesday or Thursday of the following week after the downpayment was made that they would deliver the vehicle to me. The mistake I made was paying it all up front, and I have been shelved and put on the back burner with lots of excuses now on Friday afternoon (8 days) after initial payment that they do not even have the white stripes there and are asking me if I want to take delivery with the car and no stripes. That is NOT what I wanted, nor is it acceptable. In all of my dealings with dealerships, this one has been the worst by far. I feel like an outsider and have heard a few excuses to why I cannot take delivery of the vehicle in an 8 day period. Not it looks as though it is going to stretch into next week! Very odd dealings and a buyer beware listing would be my viewpoint on this dealership for future shoppers and buyers. Should be treated with a bit of respect, and the service of delivery after the sale has to be better. As a customer I can accept an extra day or two, but when you are talking 12-13 days after paying for a vehicle for them to add stripes to it and be delivered is poor service, with no other description. More

Autobody does NOT back-up their repairs I took my car in for an insurance covered repair for the rear passenger side fender and wheel well. I noticed the paint was not even and asked for fur I took my car in for an insurance covered repair for the rear passenger side fender and wheel well. I noticed the paint was not even and asked for further repair - the body shop refused to repair their work. When I brought the same car in for another insurance covered repair in the same area, I told the Autobody Manager that I wanted them to fix the region correctly this time - there was obvious rust that was never repaired correctly the first time - I figured Karl would actually do the right thing the second time around; which is why I gave them a second chance. I was wrong - the Autobody Manger returned the car repaired, but the repaired region was showing surface rust. I brought the car back in three more times to let them try to fix their problem. The body shop was just spraying paint over regions that were not sanded down to the metal. On the final return to the service, I was told there were almost 80K miles on the car; so it was now just too old. These were insurance company repairs, they should have done the correct repair and charged my insurance company. More

What a joke! Bring your truck down because there would be all these buyers and would get more money for your trade. What a story... heard that Karl's is trying to Bring your truck down because there would be all these buyers and would get more money for your trade. What a story... heard that Karl's is trying to become #1 dealership of the nation? I remember when Karl dealership really wanted to help you get into the car or truck of your dreams. And they would do so much to make that happen but not anymore. Now its money, money and more money but all for them, nothing for you. I mean it was nuts and we were looking to lease a truck not buy it! Unless you are well off or got bucks I would stay away from this dealership. Because looking their trucks is just dream, you will never touch one. But then like my husband said someone has to pay for those new trucks and cars, that new building and all those sales people. More

Karl Chevrolet=Class Act! Our buying experience was seamless and fast! From Financial, to On Star set up, to on the road, completely a class act! Thanks, we will be back! #LO Our buying experience was seamless and fast! From Financial, to On Star set up, to on the road, completely a class act! Thanks, we will be back! #LOVING MY MALUBU! More

The car buying experience was great at Karl Chevrolet stayed later after closing time to make the sale, Great for you Dustin good job. Bought a 2012 Impala (Certified used) car nice car got a bumper to b stayed later after closing time to make the sale, Great for you Dustin good job. Bought a 2012 Impala (Certified used) car nice car got a bumper to bumper warranty that expires at 48000 miles. I thought great if I have problems they are covered. Not so at Karl's started having problems with the drivers side vent it would not open after closing it once. Then I notice the headlight covers were cracking in the area of the driving lights I think it comes from the lights being on when operating the car. I take the car to the service department and make an appointment get my car in show them the warranty they say ok we will check it out. after 2 hours they come back and say these are trim items and are not covered by the warranty and will cost 600 to fix the items. I will not deal at Karl Chevrolet again BUMPER TO BUMPER WARRANTY I SAY BULL TO THAT More

A big thank you to Gene Klein, he has been the best salesman i have ever delt with and every employee that i came in contact with through out my purchase from beginning to end has been great, i would r salesman i have ever delt with and every employee that i came in contact with through out my purchase from beginning to end has been great, i would recomend Gene to anyone wanting a great experience at Karl Chevrolet, once again THANK YOU. More