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Karl Flammer Ford - Service Center

Tarpon Springs, FL

4.6
1,414 Reviews

1,414 Reviews of Karl Flammer Ford - Service Center

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March 11, 2022

Excellent service; responsive; efficient; professional and polite. They truly understand what customer service means. Well done!! More

by wshatz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amy
March 10, 2022

This was my first time at this location and it was a very pleasant experience. Everyone was very courteous. Peyton was very accommodating and professional. I look forward to returning for my next vehicle ser More

by Leannc17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peyton
March 10, 2022

I am a long-term happy customer. Dale krutzik is a very good customer service provider with excellent knowledge of my antique towncar (175k miles and still going strong) keep him ar More

by Mcol
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dale krutzik
March 10, 2022

Everyone is always friendly. Never have bad service. I bought my vehicle there and will buy future vehicles from them. Will only service there More

by CARA_MARQUIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Meghan Purvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 10, 2022

Very nice staff n work is done in A reasonable amount of time. I have my 2 year old granddaughter with me. The renovations are finished an the play room is very much appreciated. So far my vehicle is und More

by amparo.lago
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Don remember but ha has always attended to my car.
March 10, 2022

Dale went above and beyond to dig into the issues and find solutions. He was able to work with my timeline and budget. Super thankful! More

by Natalie Marie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dale
March 09, 2022

The dealership was extremely clean, and all of the employees were extremely friendly and polite. Christian was great to work with. More

by bbketcher04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian
March 09, 2022

I have recently moved to Florida. Flammer Ford dealership is the one I will continue doing business. The service was done. But more importantly, all the people I dealt with were curte More

by Jrenn88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John and another driver
March 09, 2022

I could get the same cold feeling service at pelican car wash for have the money. I have also bought 2 vehicles from flammer. The last one was in 2016 and probably won’t buy my next one there. Nor will i r More

by cvacattack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rob Bender
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2022 -

Karl Flammer Ford responded

Thank you for bringing this to our attention. My apologies that you have had anything less than an outstanding experience at Karl Flammer Ford; we take pride in how we normalize making our customers feel like a part of our family. If there is anything we can do should you wish to give us a shot at earning your business back with a return visit, please contact me and I would be happy to help. Thanks, Jacob Customer Relations Coordinator jacobkovach@karlflammerford.com

March 09, 2022

Last two visits very disappointing! !!. Been a loyal customer for 17 years. Nobody has touched my vehicles for anything except Karl Flamer. Yesterday may be my last visit More

by JFREEMAN5.2008
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rob Bender
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2022 -

Karl Flammer Ford responded

Thank you for your continued service with us and for your feedback -- this is a vital part of our process of improvement. I would appreciate the opportunity to hear more about what we can change to ensure that longstanding customers such as yourself feel like we treat them just the same as new customers. Please feel free to email me at your convenience and I would love to connect. Have a great day! Best, Jacob Kovach Customer Relations Coordinator jacobkovach@karlflammerford.com

Mar 19, 2022 -

JFREEMAN5.2008 responded

Hi Jacob, like I stated in my review I've been a loyal customer for over 17 yrs, nobody has touched my vehicle's for anything except Flammer. Feel that if customer service/satisfaction was a real priority to a loyal customer you would reach out and speak to me personally about my concerns instead of asking to explain everything in another email response. You clearly have have my number. So we'll see if your loyalty is mutual. Thanks, Jim

Mar 19, 2022 -

JFREEMAN5.2008 responded

If you would like to possibly retain a very loyal customer like myself who has had two consecutive bad experiences you would reach out to me personally and not ask to try and explain my experiences in another email response. Ive already responded to Flammer ford and dealer rater.You cleary have my number so we'll see where Flammer ford's loyalty stands. Thanks, Jim

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