Karl Malone Toyota

Toyota makes good cars, but for buying, selling, or service I recommend you use another dealer. I have had three separate experiences with this dealer, and each got worse, including dishonesty and rud service I recommend you use another dealer. I have had three separate experiences with this dealer, and each got worse, including dishonesty and rudeness. My worst experience was my most recent and last one with them. I called in wanting to gather general information, and (right or wrong) I wanted to remain anonymous to avoid any haggle and sales pressure. I know they call me often, and email me, if I give them information. I suggested I would trade-in a car for buying a new one, but wanted to know a ballpark of how much they would pay on my trade-in. Afterall, they're comfortable listing MSRP for new cars without a VIN, and Kelly Blue Book can give a ballpark price for used car values, so it's not a far stretch to presume they could give me a ballpark value over the phone, without commitment, by knowing the year, make, model, mileage, and non-identifying information. They refused to give a value, and the guy on the phone didn't even attempt to hide his dis-contempt he felt towards me. And, by the way, my name is irrelevant to the value of a car; but he would not proceed to cite a price without it, and I wouldn't give my name to an angry xxxxx. They also don't need a VIN to give a general ballpark value of a car. I'll concede they might need an inspection and the VIN if I want to pull the trigger; but my initial goal was to see whether they would low-ball me, hence I should sell my trade-in elsewhere, or whether they would have an enticing offer. No luck with the guy. I told him even Kelly Blue Book can give a ballpark estimate. I requested to be escalated. While on hold I heard him actually insult me as an idiot to one of his co-workers, and mention my request for a price idea. He lost my business by saying he thinks I am a waste of his time, and his manager's time. The call was never escalated, and he hung up angry. In an on-site visit I had come to them after having visited another Toyota dealer, and I made it clear that I was intentionally comparing two dealers. We got as far as having a car chosen, and a price arranged between the salesman and the manager, and this was despite the hassle of dealing with pushy car salesmen. I went to sign papers, but it was near closing time and the financing guy didn't want me to read the forms, and had a significantly higher price and a longer financing term. Glad I read the fine print; but that was four hours wasted. Why does it take that long, and why will the financing guy not honor the pricing the sales team promised? More

I was met at my car within seconds of putting it in park and turning off the engine. She was courteous and friendly and made sure to personally find me when the service was done and was patient walking us and turning off the engine. She was courteous and friendly and made sure to personally find me when the service was done and was patient walking us to the service area. (My 3 year old doesn't walk too quick.) More

Brought my Toyota in for the first scheduled maintenance service. I used the easy on-line appointment scheduler to select an available time for service and received an automated reminder note on my cell ph service. I used the easy on-line appointment scheduler to select an available time for service and received an automated reminder note on my cell phone to let me know that my service appointment was confirmed. When I arrived, the customer service person greeted me with a friendly simile and kindly showed me to the comfortable waiting room where there was plenty of very nice seating, Television, wireless Internet connectivity, drinks, etc. My car service was performed right away and completed within the expected time frame. After completion of the work, the service advisor reviewed the information related to the maintenance and answered my questions in a professional and polite way and I was back on my way to work. Very nice to do business with! More

I was SO impressed with the service here. I was greeted in a nice manner. The guy knew what he was doing and was efficient to getting everything done. I felt comfortable waiting, with free wi-fi, and popco in a nice manner. The guy knew what he was doing and was efficient to getting everything done. I felt comfortable waiting, with free wi-fi, and popcorn. The customer service was second to none. :) I was then extra EXTRA surprised when I came out and noticed my car was not just with new oil, but was clean. The outside was clean and a great clean smell on the inside. I felt like they went above and beyond on the service. I am coming EVERY time I need service for my car. I know they will take good care and respect for the car. Thank you, thank you! More

Followup and service here are great. I have a Mercedes and the attentiveness and staff as well as waiting area rivals their dealership. l received a recall notice and the service advisor I spoke with, Nat and the attentiveness and staff as well as waiting area rivals their dealership. l received a recall notice and the service advisor I spoke with, Nathan Parker, who helped me set up the appt then called me once the parts were in to let me know they were there and they would see me on my appt date. I arrived almost an hour early because a previous appt finished early. I expected to wait since I was early but they took it in right away and got the repair done as well as my oil change in well under the time I was estimated. More

I took my car in for an oil change and to replace spark plugs by appt. Expressed a concern about my driver's side window that didn't close properly and expected to have to make an appt. to leave the car an plugs by appt. Expressed a concern about my driver's side window that didn't close properly and expected to have to make an appt. to leave the car another day for that repair. My arrival was acknowledged quickly and the person who first met me was friendly and helpful. She took me to the advisor with whom I had set up the appt. and advised him of the window problem. Within a fairly short time, he came and told me the window motor had fallen off of the door and it could be fixed while I was waiting. Within two hours my car was ready to go and I was very pleased with the cost. More

I received a recall notice and went to have the service completed after making an initial appointment and being told the parts were in stock. Appointment was made with Neal Jensen. Arrived at the appointed completed after making an initial appointment and being told the parts were in stock. Appointment was made with Neal Jensen. Arrived at the appointed time and left car with Neal in service area. Went into the waiting area and was that for between 1 and 2 hours. I was paged overhead to come to the service bay. In all my time with Karl Malone this has never happened and I was surprised to be paged to service bay. Upon going into service bay area I was told the part was not available and I would have to return. I was quite surprised and somewhat speechless. I asked when this work could be done and was told later in the week or the next week. I told Neal I had to go into the parts area to retrieve something and would come back and talk with him when I had picked up the part (floor mats). I then went to pick up mats which were not to be found and spent 15 to 20 minutes waiting on those to be found. They were on top of a rack somewhere in the parts department. The parts people were apologetic about the confusion. I went back to the service bay and asked Neal about the times if I would be guaranteed the parts would be available upon my return later in the week. He said yes and at this p9oitn apologized for the inconvenience. My issues are - Being paged to the service bay. No initial apology. Having to reschedule after I had called to make sure the work could be done. Wasting my time and energy - I had to drive down from Park City for the service and had specifically called to be sure that the parts were initially available which they were not. When I returned to have the work completed Neal was more apologetic that he was initially and provided the service in a timely fashion. When I picked up the car I was surprised to find the car had not been washed - Whenever I have been in the car has always been washed no matter what the service. For me the entire "warranty" repair process left me unhappy. This is not to say I will not obtain service there again only that I felt the experience to be poor. I do not recall being paged to the service bay - the service person has always come into the waiting area to speak with me and explain the service. The service completed was not explained to me and the fact I had to make two trips from Park City was not acceptable. I assume that Neal is a new employee and may need some additional training. I have always worked with Blenda or with Carl or Nathan. They have provided great service and always apologized for any inconvenience. I am more than happy to speak with your customer service reps further if you wish. More

I loved it! The people were awesome, it was relatively quick and since it was under extended warranty I didn't have to pay anything! The lady at the service check out desk was so kind and made me feel gr quick and since it was under extended warranty I didn't have to pay anything! The lady at the service check out desk was so kind and made me feel great for being there. When I called in the people on the phone were very helpful about sending me to the right people to find a solution to my problem. I fully expected to have to pay for this but was glad it was covered under the warranty. Also, I really enjoyed walking around the building looking at all of the memorabilia. More

wen a took my car over they call me every step for any information about my car i think it was a very nice think to do information about my car i think it was a very nice think to do More

We dented our oil pan, so we had to bring the car in to get a new oil pan. But we had someplace to go that morning. We dropped the car off and a shuttle took us to our appointment then 4 hours later we c get a new oil pan. But we had someplace to go that morning. We dropped the car off and a shuttle took us to our appointment then 4 hours later we called for a shuttle to pick us up and when we got back to Karl Malone the car was ready for us at the price we were quoted and no surprises. Thank you for the good work More