Karp Volvo

Horrible customer experience Scheduled service for brakes on Thursday . Dropped the car off Friday night, spoke with nick in the morning and I called at 3:30 to see if my car Scheduled service for brakes on Thursday . Dropped the car off Friday night, spoke with nick in the morning and I called at 3:30 to see if my car was completed.. To my surprise Nick informed me that no work was performed because the brake pads needed to be special ordered for a SAAB 93. I called a local auto store in Baldwin and they were in stock. In addition I ordered and payed for a windshield washer container in February and I was told it was defective today. So basically my car sat there all day (sat) at the dealership and no one notified me that my car would not be serviced. In addition I could have had the brakes done by the person who informed me I needed brakes but I opted to use karp because I considered them my mechanic. Not anymore!!, i must say that the two ladies Catherine and ? At least showed me understanding and both offered to have the service manager call me. Both nick and David were very condecending. I have leased or purchased 4 cars from Karp with my latest purchase being a 2013 Volvo XC90. I feel as a loyal customer Karp let me down and showed no customer loyalty. My next car will not be purchased at Karp. More

Amazing Experience! I worked with Michael Van Jones primarily and you can't ask for a better car salesman experience. He was courteous, knowledgable, and best of all extr I worked with Michael Van Jones primarily and you can't ask for a better car salesman experience. He was courteous, knowledgable, and best of all extremely helpful. He walked me through the entire process, answered any question I had, and followed through with anything that needed to be done after I left the dealership. I highly recamend buying or leasing your next Volvo from him. You don't feel pressured or like you need to haggle prices, they are being upfront and honest from the beginning. Karp maintains a high level of quality for its customers and I am now the proud owner of a brand new Volvo! More

Excellent services Car was very well taken care of at Karp. Called up Tuesday and the car was serviced Wednesday. The repair was well done and they even washed our c Car was very well taken care of at Karp. Called up Tuesday and the car was serviced Wednesday. The repair was well done and they even washed our car. We were called before the repairs were done to get our approval! Overall, we were very pleased by the people at Karp! More

First annual service Returned to Karp for my first annual service. Service advisor Matt was very helpful in explaining possible services. He had the tech measure the wea Returned to Karp for my first annual service. Service advisor Matt was very helpful in explaining possible services. He had the tech measure the wear on the tires before suggesting to rotate the tires. I asked Carlos if anything could be done about some scuff marks that were beyond my abilities to remove. When the car came back, all the marks were completely gone. The servicing was completed on time. Overall, it was a very satisfying experience. More

GREAT EXPERIENCE My experience with Karp Volvo, and in particular with Michael Van Jones was exceptional. From the beginning, he understood what I was looking for and My experience with Karp Volvo, and in particular with Michael Van Jones was exceptional. From the beginning, he understood what I was looking for and provided his assistance throughout the whole process. He was essential in me selling my old car and then showing me different vehicles that fit my criteria. Michael developed trust and abuilt a solid relationship that made things easier and comfortable for me. He went out of his way to make sure I got the car I wanted. At the time of the purchase, the entire Karp Volvo staff was friendly and helpful, from negotiating the price, figuring out the finances (Thank you Mr.Taboada), and preparing my car for pick up. I LOVE my new Volvo, couldn't be happier with my purchase, and in the future, when its time for me to get a new car, Karp Volvo will be my fist stop. Thank you Mike More

Absolutely, Positively The BEST I was introduced to the KARP dealership by a trusted friend many years ago. To date, I can say, I have yet to be disappointed in the service they ren I was introduced to the KARP dealership by a trusted friend many years ago. To date, I can say, I have yet to be disappointed in the service they render. My first impression was overwhelmingly positive when I was introduced to Tim Gilley and from there my the relationship with each individual lets me know that I must be pretty special to have met such wonderful friends. David Markowitz was so professional, patient, informative, etc. I came in for repairs on my 2005 Saab and thanks to David Markowitz, I came home happy, happy with a 2014 Volvo. KARP folk really make you feel a part of the KARP FAMILY. No words are adequate so THANK YOU ONE AND ALL!!!!!!!!!! More

Great Service I just wanted to take a moment to write this letter on behalf of Michael Van Jones, he was pleasant to work with, and went out of his way to provide u I just wanted to take a moment to write this letter on behalf of Michael Van Jones, he was pleasant to work with, and went out of his way to provide us with top-notch service. I also want to thank Daniel Irvine and your staff for the refreshing buying experience at Karp Volvo. As I told you during the transaction, I was impressed with your honesty, integrity and straightforward approach to selling a car along with the trust I had from working with Karp. I would recommend your business to others. Your personalized customer service and hospitality were really appreciated. Thanks for taking the time to go the extra mile for us. Your patience and kindness did not go unnoticed. Thank you for making this experience a good one. More

Came in for service left with new vehicle I came in to have service done on an XC 90 and left a few days later with a new s60. After repairs on my vehicle were becoming too expensive Mr.David I came in to have service done on an XC 90 and left a few days later with a new s60. After repairs on my vehicle were becoming too expensive Mr.David Markowitz recommended that I look at the S 60, I had time to drive this vehicle, as it was given to me as a loaner. It was quite a different feel to my truck but I loved it. Mr Markowitz put everything in place, and on my return to Karp had all the paperwork ready, his attention to detail was incredible. Very happy with my new vehicle. His name eludes me, but the gentleman in service is a top notch affable individual, he kept me informed on a daily basis of every aspect of the repair. Last but not least Mrs K. with her pleasant phone demeanour and sense of humour made every effort to ensure all of my concerns we addressed Pleasant experience surely will be back. David L More

Miike Van Jones I recently leased a Volvo s70 from Karp. The salesman was Mike Van Jones. Mr. Jones did an excellent job in educating me about the automobile. He was I recently leased a Volvo s70 from Karp. The salesman was Mike Van Jones. Mr. Jones did an excellent job in educating me about the automobile. He was highly responsive and very efficient. He went out of his way to answer questions and respond to some of my concerns. Overall the experience was outstanding. More

Volvo purchase It has been a pleasure to review Karp Volvo because I was very satisfied with the attention I was afforded by David Markowitz and the rest of the team It has been a pleasure to review Karp Volvo because I was very satisfied with the attention I was afforded by David Markowitz and the rest of the team at the aforementioned establishment. It has been a positive experience for my wife and myself. I am certain that if any issues arise with my purchase the Karp team will handle said issues with professionalism. More