Kars, Inc.

AVOID, AVOID, AVOID!!! My brother bought a used Ford Explorer Sport Trac from Mick at Kars in Pleasant Hill for $11,600+. Had the car for two weeks when the check engine light came on. Took it to a Ford Explorer Sport Trac from Mick at Kars in Pleasant Hill for $11,600+. Had the car for two weeks when the check engine light came on. Took it to a Ford dealer to be checked and found out the truck needed a new engine. They suggested taking the car back to where he bought it. He called Mick to talk to him about it and Mick said he didn't believe him because he took it to a dealership and "it's their job to get you to spend money." Mick told my brother to go somewhere else and gave him the name of a place. Not familiar with the place and thinking they really just wanted a 2nd opinion, my brother took it to Charles Gabus Ford... a very reputable business. They also told him the engine needed to be replaced and suggested he take it back to where he bought it. Called to talk to Mick again and Mick refused to believe him... again. I tried talking to Mick and he was incredibly nasty. He started yelling at me and calling me a liar. I told him to stop yelling at me and asked to talk to his manager. He said the manager would be out for a couple of days. I said fine, we would come in and talk to him when he returned. Mick responded, "If you do, I'll call the police and have you arrested." ?!?!? For wanting to talk to the manager?? I was beyond shocked by his level of immaturity and complete lack of professionalism. We agreed to take the car to a 3rd place... where my brother was again told the car needed a new engine and that he should take it back to where he bought it. They even offered to talk to Mick (or the manager, Carl) about the car. Then the car died when my brother was trying to drive it home! My brother called to talk to the manager, Carl, but got stuck with Mick again. Mick refused to believe him, AGAIN! He didn't want to hear what the mechanic had to say, and said he would let his manager know and that he was "washing his hands of the whole thing". My brother didn't even get a chance to tell him the car was no longer working. I understand the car was used and basically purchased "as is", but for $11,600+, I think it is reasonable for you to expect the car to run for longer than a month! My brother tried to reach the manager two more times, but was just getting the run around. I had to turn them in to BBB to even get the manager to talk to us. When he did, he yelled at my brother for saying he was nasty when they hadn't even spoke. My brother informed him that he had said Mick was the one being nasty and that if he (Carl) didn't know about the issue, that was between him and Mick!! We had both tried to talk to Carl, but couldn't get past Mick. Then Carl claimed to have an engine... with nearly twice the miles on it... that my brother would have to pay about $1,000 for them to put in the car. At this point, he's already put approximately $800 into the car just having it checked repeatedly and towed twice. My brother declined. It's not a fair compromise plus, at this point, they've given him no reason to believe they can be trusted. My brother said he would pay to have the car towed back to them and all he asked in return was for them to refund him $10k. Then they could do what they wanted with the car. They refused. I would recommend avoiding this completely unethical company at all costs!! From what I have since discovered, this isn't the first time they've treated customers this way and I highly doubt it will be the last. To date, they haven't even bothered to get back to the BBB about our complaint. Save yourself a lot of time, trouble and money, and avoid this business!! My apologies for the length of this review. If I write a bad review, I want people to know why. My brother and I are both disabled and we really needed a reliable 2nd vehicle. Instead, we're stuck with something we can neither afford to fix nor replace. My advise... if you want a decent car, do NOT do business with these people. More

Travis the salesman was up front and honest and very polite he is a excellent salesperson . The deal went they with no drama and was error free and quick and understandable. I received updates and my p polite he is a excellent salesperson . The deal went they with no drama and was error free and quick and understandable. I received updates and my paperwork was ready as promised and the Jeep was clean and ready to go as promised. Overall an perfect transaction. More