Kearny Mesa Acura
San Diego, CA
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This rating is for the amazing service department at Kearny Mesa Acura. Juan is amazing!! He listens to my concerns, is knowledgeable and very kind. I trust the service department to complete the work Kearny Mesa Acura. Juan is amazing!! He listens to my concerns, is knowledgeable and very kind. I trust the service department to complete the work that my car needs and to be honest if they find an issue with my car. More
I’ve had great experiences with service writer Mike Fentress. Honest and experienced. Always delivers on his promises. I very highly recommend Kearney Mesa Acura. Fentress. Honest and experienced. Always delivers on his promises. I very highly recommend Kearney Mesa Acura. More
The reason I keep buying the Acura brand....the Service department at Kearney Mesa Acura. Always on time, honest and never trying to oversell. I'll keep going to Mike Fentress as long as we have an Acura department at Kearney Mesa Acura. Always on time, honest and never trying to oversell. I'll keep going to Mike Fentress as long as we have an Acura in the family. More
I purchased my new Acura with Hoen Acura, Carlsbad. Less than a week later the breaks were making an unusual noise. After several visits to the Hoen Acura, Carlsbad, I was told by the service manager that than a week later the breaks were making an unusual noise. After several visits to the Hoen Acura, Carlsbad, I was told by the service manager that the noise was normal for new vehicles. This didn't sit well with me. I was disappointed. I did not feel like they could be trusted to take care of their customers. I decided that I would drive 30 miles out of my way to Kearny Mesa Acura for my first service. I can confidently say after numerous services it is well worth the trip. Michael Fentress is my service advisor and during my first visit, he asked me if I had any concerns. I told Mike about my trips to Hoen in Carlsbad and the intermittent squeaking breaks. I honestly didn't expect anything and assumed that my concerns would be written off, but I was pleasantly surprised when Mike notified me that they would be replacing my breaks! Mike has been consistent with every visit: knowledgeable, caring, and ethical. He is a true professional in his field. Thank you for being a trusted advisor! All the employees at the Kearny Mesa Acura have been pleasant! More
Oustanding sales and service. Tailored to the needs of the customer. Facility is clean and bright. I always know I can trust Kearney Mesa Acura. the customer. Facility is clean and bright. I always know I can trust Kearney Mesa Acura. More

