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Kearny Mesa Acura
San Diego, CA
145 Reviews
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Showing 145 reviews
August 29, 2018
I was duped. Liars from the sales staff to the director. I was encouraged to turn in my Acura TLX early and lease the new ILX. However, now I have $2200 in repai Liars from the sales staff to the director. I was encouraged to turn in my Acura TLX early and lease the new ILX. However, now I have $2200 in repair fees. I would love to see the breakdown on those. Also, Acura Kerney Mesa never paid my new DMV fees. This amounts to about $3K. I have leased Acuras for 9 years. Never had a worse experience. Just hold up to what YOUR salesman told me. More
by Megan
Employees Worked With
AJ
July 30, 2018
BATTERY PURCHASE WITH WARRANTY DEFECTIVE IN LESS THAN 1 YEAR My cars battery had been acting up after purchasing from AAA several times, I finally decided to purchase straight from the dealership with the guaran My cars battery had been acting up after purchasing from AAA several times, I finally decided to purchase straight from the dealership with the guarantee that if it had any issues within the warranty period, they would replace it with no questions asked. Turns out, 8 months after purchasing a battery from them for almost $175..,the battery was defective. I've had my regular mechanic check the battery several times and they said, the battery sold to me at the dealership was defective. I called several times to try to get it replaced but they kept telling me that I had to pay $150 upfront to have my battery checked by them although I had full proof of the battery being purchased at Kearny Mesa Acura. Had I known this, I would have just purchased a battery through my AAA again. They do not keep their word and are full of broken promises (they'll tell you all sorts of BS just to avoid replacing defective products sold to consumers) DO NOT BUY or trust this this place. I had been servicing my car here since 2011 when John Bigelow was the service department manager (since he left, the quality of service of this place went down hill) and I most definitely wont be going back. Their customer service is the worst and their prices and quotes are always inconsistent. I wont name the service advisor who usually helps me but he always lied about discounts and prices or saying that they had a special going on but when it comes to paying they say they no longer have the special. Anyways, a year and a few months since the purchase of the battery and nothing was resolved. This is by far the worst and most unethical dealership I've ever been to. I wish they would have replaced my battery and kept their promise. I spent a ton of money bringing my car to this place in the past and will most definitely not be taking my car back. If I could give it negative stars on this review, I would. Oh and no one ever had the courtesy to call me back after calling several times to complain about my battery. Each time I called, I requested to speak to a manager and all they said was that he wasnt available at the moment but I could schedule to bring my car in and they needed $150 upfront to test my batter. Are you kidding me?! This should have been waived since they were the ones that sold me a bad battery. It's been months since my last call and still nothing....I wish they would have at least made an effort to help but no. If your thinking about purchasing parts here, please make sure you are aware of the consequences if they turn out defective. More
by MarniSD1
Employees Worked With
Mike Fentress , Sean Weaver
July 08, 2018
Consistently exceptional Mike provides honest advice and assistance. He clearly knows ACURA. Timely service is appreciated. The work was done in a timely manner. The repa Mike provides honest advice and assistance. He clearly knows ACURA. Timely service is appreciated. The work was done in a timely manner. The repairscsppears to havevtesolved thevussues. My car was clean, delivered directly to me, and ready to go. More
by Fshdrys
Employees Worked With
Mike
June 29, 2018
Competent and Honest Just new to the area. My first experience with staff and services was outstanding! Short wait for Service A. Explained the services and future serv Just new to the area. My first experience with staff and services was outstanding! Short wait for Service A. Explained the services and future services! More
by LBB
Employees Worked With
Paul?, Sean Weaver
May 31, 2018
Disappointing experience The 2 sales people that I interacted with were unprofessional and not very knowledgeable about the car features, especially the upcoming 2019 RDX. It The 2 sales people that I interacted with were unprofessional and not very knowledgeable about the car features, especially the upcoming 2019 RDX. It was clear that they wanted me to purchase the 2018 model even though it was outdated compared to the competition and to their own 2019 model! I was able to find much more information on line. I am not comfortable returning to their dealership. If I decide to buy the 2019 RDX it will be in spite of my experience at this dealership and I will definitely search elsewhere! Very disappointing experience. More
by Newbuyer1
Employees Worked With
Kevin
November 14, 2017
Horrible Waste Of Time! Spent about an hour with Kevin about a two weeks ago, he was very friendly, took us for a test drive and then gave him all my payoff/info on my old le Spent about an hour with Kevin about a two weeks ago, he was very friendly, took us for a test drive and then gave him all my payoff/info on my old lease and said I needed some estimates. He said his boss wouldn't give him numbers unless I stay for my car to be evaluated. I didn't have time stay any longer so I came back the following weekend and left my car for about a half hour for them to check out/give me numbers. When I got back they had checked out the car but did not have any estimates ready. I then was introduced to the Sales Mgr. who said he needed 5 minutes. Half hour later we still didn't have any numbers and didn't want to wait around anymore so we asked that they be emailed to us. It is now 4 days later and I still don't have any quotes. This is the worst customer service I've experienced with any dealership. I would NOT recommend going to them. More
by ashley4264
Employees Worked With
Kevin, Sean Weaver
October 17, 2016
Bad Service Experience Worst service experience from a dealership, especially it being my first time at this service center. I brought my car in for it's first A1 service, Worst service experience from a dealership, especially it being my first time at this service center. I brought my car in for it's first A1 service, only having 7,000 miles on it. The service consultant asked me if I've been in a collision recently. I was basically in shock when he asked this. I asked what is wrong with my car. And he said that my CV Boot was cracked and that it would cost over $900 for a new CV Boot and axle shaft. He simply advised my husband & me to not drive off the lot that day because we would only be causing more damage to the car. We ended up taking it to a trusted repair place and it wasn't cracked. The clamp was loose. It makes me wonder how the technician didn't check the clamp and just assumed it was cracked. After my follow up call from Acura regarding my service experience, I received a call from Kathy (customer care manager). She wants me to bring my car back in so that another technician can look at the car. More
by John D
Employees Worked With
Darren Bruce
July 15, 2016
Bad service/parts experience Worst service experience I've ever encountered from an Acura Dealer Service Dept. Went in for A1 basic service, plus some factory corrections that we Worst service experience I've ever encountered from an Acura Dealer Service Dept. Went in for A1 basic service, plus some factory corrections that were needed. Service Tech guy helping me was possibly having a bad day, but his attitude was awful and basically said I was "free to take my business down the road". No effort was made, in my opinion, to keep me as s customer, nor address my concerns about the car with a positive disposition. Do as I did and seek another dealership for servicing of your car More
by mhenryrobinson
Employees Worked With
Tom Mendoza
June 14, 2016
BEST CAR BUYING EXPERIENCE TO DATE After a bad experience next door at Mini of San Diego, my wife and I were walking back to my truck and decided to see what Acura was all about. Well, After a bad experience next door at Mini of San Diego, my wife and I were walking back to my truck and decided to see what Acura was all about. Well, thanks to Scott Barker, we left in a bad xxx fully loaded 2016 TLX, 4DR, V6, AWD, with a few extras added and purchased all out the door for $46K! Scott is honest, knowledgeable, patient and up front about everything! He answered questions before we even asked them! Funny thing is we never even considered Acura! Thank you Scott and Albert for staying late to wrap up the deal! Sorry MINI but business is business! MAY MORE CAR AND FEATURES FOR THE MONEY HANDS DOWN! More
by Paul Berenguer
Employees Worked With
Scott Barker, Albert Hernandez
December 13, 2015
Internet manager Kelsey is not trustworthy After negotiating on price, color and going there to buy the car, the Internet manager Kelsey pulls a fast one and doesn't keep her word! Beware! Real After negotiating on price, color and going there to buy the car, the Internet manager Kelsey pulls a fast one and doesn't keep her word! Beware! Really disappointed after going through and doubling checking everything. She is young and apparently has a lot to learn in terms of ethics! More
by AcuraBuyer
Employees Worked With
Kelsey
