Kearny Mesa Acura

Great experience! It was fast easy and love my car! Everyone is helpful and attentive. Lots of options and great looking used cats. Test drive was a good experience. Everyone is helpful and attentive. Lots of options and great looking used cats. Test drive was a good experience. More

Very happy with service provided!!! Easy to make appointment. Drop offf was well organized! Mike kept me informed of status of service and items of concern. Everything was handled with great profess appointment. Drop offf was well organized! Mike kept me informed of status of service and items of concern. Everything was handled with great professionalism. More

I always have my vehicle serviced here, which is also where I purchased it from. Juan in service was great, but please bring James back as well! where I purchased it from. Juan in service was great, but please bring James back as well! More

Great service and comfortable at waiting area with social distancing 😊. Refreshment is provided with excellent choices . I am pleased for the Dealer giving me satisfaction. distancing 😊. Refreshment is provided with excellent choices . I am pleased for the Dealer giving me satisfaction. More

Kearney mesa Acura is great the best and Tom Mendoza is a great professional we love you guys Thanks so much will always come to you for service great professional we love you guys Thanks so much will always come to you for service More

I've used Kearny Mesa Acura since 2000 when I bought my first Acura. They have always been the best! I will buy another Acura when the time comes. They take care of my car safety. first Acura. They have always been the best! I will buy another Acura when the time comes. They take care of my car safety. More

great service i'm a penske employee in ohio. my son who is active duty in san diego had a flat on his hyundai and they were extremely helpful in getting this taken i'm a penske employee in ohio. my son who is active duty in san diego had a flat on his hyundai and they were extremely helpful in getting this taken care of. Special thanks to Brian in parts for helping us with this. So thankful they were willing to help us out! More

this was a wonderful experence my rating deals with mike of service and rick a driver. both were very good and professional. Mike explained to me and my wife the reason for the reca my rating deals with mike of service and rick a driver. both were very good and professional. Mike explained to me and my wife the reason for the recall from Honda and the steps necessary to correct the issue. I was very pleased with Mike's professionalism on explaining the reason for the recall. He also ask if we need a ride. and we said yes please. We met Rick the driver who was very good and safe driver, always paying attention to the road and making sure we were feeling much better. At 11:30 we received a phone call that some one will be at hour home ready to take us back to pick up the car. It was Rick. All I can say is that you both for the best time and preventing a serious problem More

Disappointed! For the past 5 years, I have been taking my car for all of its services to Kearny Mesa Acura. In general, I had a good experience, but that may have For the past 5 years, I have been taking my car for all of its services to Kearny Mesa Acura. In general, I had a good experience, but that may have been because I trusted everything they told me and accepted all of their recommendations for service. I always gave them high ratings for their service in all the surveys I was sent. Recently, I took my car there because of a battery issue and even though it wasn't yet the time for a service, I asked for a service which was soon due. I was contacted and was told that I needed an alignment because I had recently changed the tires. I wasn't sure if it was necessary, but because I trusted them, I decided to do it. The service was done and later when I talked to other mechanics and researched on the Internet, I realized it is not necessary after tire change unless you have an issue. After I took the car back, I noticed a new problem that wasn't there before the service. The steering wheel was shaking really bad when braking. I called them and took the car there again. They inspected the car and said that they had already reported that issue to me. What they had reported was slight pulsation, which probably was so mild that I hadn't even noticed, while the pulsation is significant now after the service. I talked to the service representative and the service manager, but they didn't take responsibility for the created (or worsened) issue and said the issue wasn't caused by service. Instead of that, the only solution they offered me was to sell me more services (brake rotor resurfacing, etc.) to resolve an issue which didn't exist before the service. Their only excuse was that they hadn't done anything to the brakes, so they are not responsible for the issue. They didn't seem to care much about the customer experience and inconvenience they had caused. I have lost my trust in Kearny Mesa Acura and will never take my car back there again. More