Man oh man, I wish I would have read reviews online about this dealership before going there. If you read this, please save yourself heartache and frustration ... do NOT buy or lease from this dealership.
Previous to my horrific sales experience at Kearny Mesa Infiniti, my company had leased two (2) cars over the last six years - one with Ally Bank and one with GM Financial. This new lease with Infiniti would be set the same way, through my business Tax ID and told my personal credit wouldn't even be used. The sales person told me they do this all the time and I'd only have to pay $1,700 down for the delivery fees.
The next day, Saturday I received the following two texts ...
1) "Banks just got back to us. There is not a single auto lease under the company, are you sure they did it under your company?"
2) "Either way the deal is ready, if you want the car we need a co signer or guarantor with 700+ credit score"
This is when I should have stopped communication; however, I continued (Mistake #1)
They used "scare" tactics that made them out to be the "good guys"; telling me my application was denied due to credit problems (my current FICO dropped under 700 to 696 and will return back over 700 next month, so bad credit is not an issue. Because they were telling me I was denied credit, I felt going to another dealership may result in me not getting a car. (Mistake #2)
They told me that due to no history of leases in the name of my business and my credit being under 700, I would need to give them $2900 down to keep the payments where I wanted them to be ... under $550. Seriously, as I type this, I sound so stupid ... yet, it's important to know I was taking them at their word. I reluctantly agreed to the increased down payment. (Mistake #3)
When I arrived Saturday evening after many texts and phone calls from the Manager Sam and salesperson Parham, I was told they'd be giving me the red "showroom" car and to verify that car would be acceptable to me. I asked ... "Does it have ALL the features and items the car I drove?" Their response was "Yes, this is the Red Sport version. This is the 'fully loaded' version. The Red Sport has 'everything'. I said something along the lines of "great. fully loaded sounds perfect.". They had me walk around the exterior of the car and I said, "yes, it looks great". I took them at their word that "fully loaded" meant fully loaded, as in ALL the options were available and nothing was missing. (Mistake #4)
Oh, and due to my credit, the bank has maxed my monthly payment at $515 (not the $550 I had requested). Due to this, I'd have to but $6,000 down. I did it ... yes, I am the idiot here, but wait, it gets worse (Mistake #5)
Just prior to everything being signed, the sales person Parham came by to let me know he was leaving for the evening (about 7p, roughly) and he'd be signing me over to a different salesperson (Isaac). I thought that was weird, but whatever. A couple minutes later, the sales manager Sam stopped by to ask me if there was anything I needed from him. I said no, we're just finishing things up.
After completing the down payment transaction and signing the contract, I was given the keys. The second salesperson Isaac took me to the car. I opened the door and immediately asked ... "Where's the seat memory buttons?" I let them know this is a BIG selling point for me. Isaac said "oh, this car doesn't have that?" I responded with "whoa, wait, I was told this car was 'fully loaded'. What do you mean it doesn't have that". He said "I don't know what you were told". I went and fold the Finance guy, who then called the first salesperson Parham and the sales manager. Both said this one was missing that, but had all the other features. I should have walked away, but there was no one there to help. (Mistake #6)
I went back first thing Sunday morning and talked to the Parham and Sam came in on his day off to tell me there was nothing they could do, as I already signed the contract. I got into a frustrating argument with the sales manager who kept agreeing with me that the car I had was 'fully loaded' but the features I am missing, the seat memory, driving assist (smart cruise control, auto wipers, etc.) were part of an add-on package not currently on my car. We went round and round about "fully loaded" and add on packages. It was like Laurel and Hardy's "who's on first". Bottom-line, they would not let me out of the lease that was signed 14 hours prior. The sales manager kept saying "everything is electronic and once signed, there's no going back. This is why we asked you if this car was acceptable to you." I replied with "you told me it was 'fully loaded' so I thought it was. I took you at your word. So no, this is not acceptable now." Again, he said there was nothing they could do, but he would go ask his general manager.
After another 20 minutes, Sam, the sales manager, came back to me and said, "ok, we've worked out a really good deal for you. You can get the Q50 fully loaded with all the add-ons you want. We would need $12,000 down, but it would be the car you want." I did not authorize this. Frustrated and defeated, I left the dealership with a car I don't want and have 39 payments of a 39 month lease I do not want.
These guys are shady! If you've read this and are still considering purchasing from them, please check EVERY feature, EVERY VIN ... check EVERYTHING!
Here I am 2 days later and I've been on the phone with both Ally Bank and GM Financial (my previous two leases) who have confirmed they reported everything to my business credit report and that the Infiniti dealership is lying. I have spoke with Infiniti Consumer Affairs three (3) times today who have repeatedly told me the new lease is NOT in the system and that the dealership could reverse / stop the sale if they wanted to. Even at this moment. However, no one from the dealership ... the sales people and the sales manager have the day off (It's July 1 ... a BIG week for car sales) and the general manager is out at lunch (It's 2:45pm ... late for a lunch, but who knows).
I guess I now have a project to keep me busy for the next 3+ years, as I am now on a mission to tell everyone and anyone in San Diego ... do not give Kearny Mesa Infiniti your business.