Kearny Mesa Subaru

Terrible service department I had really bad experience with service department. I never knew service can be this bad anywhere for me. I have had multiple cars for over 14 years I had really bad experience with service department. I never knew service can be this bad anywhere for me. I have had multiple cars for over 14 years - I never had this bad service. They are not reachable - very hard to schedule service. Do not call back when they say they will call back. It’s been two month since I have been trying to get my car fixed. Struggle is still ongoing. I will probably not buy Subaru again due to service experience. More

Terrible, unhelpful, uncommunicative service department *This review is copied from Google so more people will see what a garbage dealer this is* I have had two out of two ridiculous and terrible experie *This review is copied from Google so more people will see what a garbage dealer this is* I have had two out of two ridiculous and terrible experiences at this dealer for Subaru services and I will not be returning. The service department is a complete mess and totally incompetent when it comes to basic appointments and communication. As a result I 1) had to visit the dealer twice in two days to replace my brake pads and 2) waited six days to replace a tire and spent an extra $150 that would have been covered by the dealer had I gone to Frank Subaru instead. In particular, Cheyne at the service department was so laughably unhelpful and difficult to contact that I had more success working with Williams Subaru in Lansing, Michigan. It would probably be less hassle and frustration to literally drive 2000 miles away for service than it would be to ever use Kearny Mesa Subaru again. More

Terrible Service Department Do not have your Subaru serviced here. In July 2018 I had the turbo on my 2005 outback xt changed because it was burning oil. The turbo was changed bu Do not have your Subaru serviced here. In July 2018 I had the turbo on my 2005 outback xt changed because it was burning oil. The turbo was changed but the oil was not. 1000 miles into a road trip and the check engine light came on. It was for a clogged oil line leading to the engine sure enough caused by burnt contaminated oil. I tried to talk to the service manager in August twice on phone and once in person with no avail. I was only able to reach the service adviser who claimed that the oil was burnt out the exhaust and would not affect the oil left in the vehicle. Knowing this isn't true I tried to get something done by working with Subaru of America. Kearny Mesa Subaru told Subaru of America that they tried reaching out to me on multiple occasions all of which were false. After 3 months of trying to reach the service manager through Subaru of America I finally had to go into his office and demand something be done. I was denied goodwill service. I've had multiple other Subaru service managers tell me that this was an issue on their end that the oil should have been changed. The turbo replacement was over two thousand dollars and would have happily payed an extra thirty dollars for four liters of oil. I'm now having to sell the car I love for scrap because I cant afford an engine rebuild. Avoid Kearny Mesa Subaru like the plague. More

Sales and Service My first experience leasing a new Subaru at Kerny Mesa, Was amazing and painless the customer service is absolutely incredable. I would definatly ta My first experience leasing a new Subaru at Kerny Mesa, Was amazing and painless the customer service is absolutely incredable. I would definatly take my business there and have recommend Kerny Mesa Subaru to my friends More

Great Experience My husband and I have both been customers of Kearny Mesa Subaru and once again left our latest transaction very pleased. Definitely the local dealersh My husband and I have both been customers of Kearny Mesa Subaru and once again left our latest transaction very pleased. Definitely the local dealership to go to for your Subaru needs. More

Review Andy is very fast and accurate guy who can help you to buy a new car. I got a great deal and meet my satisfaction. Andy is very fast and accurate guy who can help you to buy a new car. I got a great deal and meet my satisfaction. More

2018 Subaru purchase great customer service from Andy Pabon! worked wieth me to get the best deal on exactly what i was looking for. Financial officer was great too great customer service from Andy Pabon! worked wieth me to get the best deal on exactly what i was looking for. Financial officer was great too More

Customer service doesn't exist here Don't even bother calling the service center. They don't pick up. They lack the ability to communicate effectively with customers about status of ve Don't even bother calling the service center. They don't pick up. They lack the ability to communicate effectively with customers about status of vehicle and loaner. Timely is not a characteristiv of this place. What takes others an hour they will do in five hours and probably not get it done. They push the problem onto the customer and lie. Will never, ever use them again. Had to pay for Uber to get to and from work and dealership because of their poor communication skills and inability to work with us to get a loaner. When else finally got the car there was no apology or explanation. However we were told "I owe u a carwash because our machines r down.". xxx More

Failure to show. After exchanging emails with Brook. We setup an appointment for a test drive and a price quote for a new car. He was a no show with no explanation. He After exchanging emails with Brook. We setup an appointment for a test drive and a price quote for a new car. He was a no show with no explanation. He could have contacted me to say that his plans have changed but did not. The staff at Kearny Mesa Subaru was less than helpful. Customers would be well warned to consider shopping else where. Brook could never keep the car I had in mind straight and was trying to push other cars on me. More

Amazing,quick and good service I got my dream car today and the guy that help me out was amazing he finish the paper work fast thanks for him I finally got my dream car thanks for e I got my dream car today and the guy that help me out was amazing he finish the paper work fast thanks for him I finally got my dream car thanks for everything More