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Kearny Mesa Subaru

San Diego, CA

Overview
Reviews
4.1
133 Reviews
Call Dealership (858) 278-7100

4797 Convoy Street

San Diego, CA

92111

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Showing 133 reviews

April 11, 2024

I am not a type of person to complain, Had a bad experience, we will not recommend, very dissapointed with the customer service More

by Mylysa27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Erik
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Apr 11, 2024 -

Kearny Mesa Subaru responded

Hello, we would like to hear more about your experience but are unable to find you in our database by your username. Please connect with our Customer Relations Manager at cshenas@kmsubaru.com.

Apr 16, 2024 -

Kearny Mesa Subaru responded

Mrs. Capiral, we are sorry to see you wrote an unhappy review of our customer service. Especially given the circumstances of your visit. When you came in for a concern regarding your 2020 Ascent, which was out of warranty, we performed a diagnosis and found there to be no issue with your vehicle. While we had your vehicle, we provided you with a courtesy vehicle to drive at no cost to you, a cost that our retailer internalized for the sake of Customer Service. When you brought back our courtesy Subaru, you had damaged one of the tires on it and initially refused to pay for the replacement of the tire and argued that you did not think you were liable for the damage although you acknowledged that you had signed the rental liability agreement. At this time, our Service Manager agreed to only charge you for the cost of the tire, since you stated that you and your spouse could not afford the price of the replacement tire and the labor associated with replacement. Per your request, we also delayed charging your card for 1 week. Finally, your service's cost to you was waived as a gesture of goodwill. If you do not consider all these outstanding acts of kindness by our staff as sufficient customer service then we can only ask that you find a different location to service your vehicle.

Helpful
April 10, 2024

Reasonable, friendly and efficient experience leasing an Ascent at Kearny Mesa Subaru with Nick. Would recommend their location to anyone buying or leasing a Subaru! More

by JD23
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick
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Apr 12, 2024 -

Kearny Mesa Subaru responded

Thank you for your review! We appreciate your business!

Helpful
March 14, 2024

Great customer service and personal care. I would buy another car from this store when needed. More

by workload
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Camron cook
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Apr 01, 2024 -

Kearny Mesa Subaru responded

Thank you for your review! We appreciate your business!

Helpful
March 12, 2024

Sales person Sarah and finance manager Mike made this the best car buying experience I've had in 40 years. Both were friendly and I was out the door in a little over an hour. More

by pjm1617
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sarah, Mike
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Apr 01, 2024 -

Kearny Mesa Subaru responded

Thank you for your review! We appreciate your business!

Helpful
February 21, 2024

Colton was great and made the process smooth with very little hassle. Now I have a great subaru. More

by NA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Colton
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Feb 26, 2024 -

Kearny Mesa Subaru responded

Thank you for your review! We appreciate your business!

Helpful
February 13, 2024

Everyone at dealership was GREAT! & I LOVE! My car! Named it TONKA! It does take care of me & it is now part of my family!!!…THANK YOU! SUBARU!!! 🥰 More

by christycritter1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick & Angel & Michael
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Feb 14, 2024 -

Kearny Mesa Subaru responded

Thank you for your review! We appreciate your business and are happy to hear we were able to provide exceptional service!

Helpful
February 13, 2024

Excellent service, good communication and no nonsense with this service department— I can’t say the same about a different dealership. More

by MountainMan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor
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Feb 14, 2024 -

Kearny Mesa Subaru responded

Thank you for your review! We appreciate your business and are happy to hear we were able to provide exceptional service!

Helpful
January 30, 2024

They try to do it right and take care of their customers in a right way. More

by rezaim1944
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio
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Feb 08, 2024 -

Kearny Mesa Subaru responded

Thank you for your review! We look forward to serving you for many years to come!

Apr 02, 2024 -

Kearny Mesa Subaru responded

Thank you for your review! We appreciate your business!

Helpful
December 12, 2023

It was an easy process with no hassle. The staff was pleasant to work with. This is the best experience I experienced in car buying. More

by belodebra
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Diego and Jimmy "Pineapple"
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Jan 12, 2024 -

Kearny Mesa Subaru responded

Thank you for your review Debra! We appreciate your business!

Helpful
September 11, 2023

I came in to trade in a leased car for a used car. The salesman (Colton) was very friendly and explaining the car said it included the car alarm and had an extended warranty... This was all before neg More

by drmalchow
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Colton Shriver
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Helpful
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