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Kearny Mesa Subaru

San Diego, CA

4.4
166 Reviews

4797 Convoy Street

San Diego, CA

92111

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Showing 166 reviews

May 03, 2023

Untrustworthy service department and management. After several visits regarding frequently dying battery and being dismissed, finally I presented a copy of a Class Action Lawsuit about the battery i More

by S B
Recommend Dealer
No
Employees Worked With
Angel, Francisco Quijas, Christina S.
May 11, 2023 -

Kearny Mesa Subaru responded

Thank you for your time Shaban. We responded to your initial review on Yelp.

May 12, 2023 -

S B responded

TERRIBLE SERVICE DEPARTMENT - TERRIBLE PEOPLE TO DEAL WITH ALL THE WAY FROM SERVICE REP ANGEL MARIN, TO SERVICE MANAGER FRANCISCO QUIJAS AND BUSINESS MANAGER CHRISTIANA S. THEY COVER FOR EACH OTHER AND HUSH HUSH AND INTIMIDATE THE CUSTOMER. I FELT HARRASED AND THREATENED. DUE TO MISDIAGNOSES - PER CLASS ACTION LAWSUIT BETWEEN 09/2022 AND 12/2022 WOULD COVER THE COST OF THE FIRST BATTERY REPLACEMENT ALSO EVEN AFTER THE DEADLINE THEY SHOULD HAVE PAID FOR 50% OF THE COST PER THE CODE I GOT FROM THE CLASS ACTION LAWSUIT BUT THEY DID NOT EVEN READ THE FORM I HAD FILLED OUT FROM THE CLASS ACTION LAWSUIT. 10/27/22 - frequent dead battery problem was dismissed, excessive oil consumption - Battery diagnosed very healthy and oil consumption was RELATED TO DRIVING HABIT BY BUSINESS MANAGER CHRISTINA S. 02/228/23 - frequent dead battery problem and oil consumption was dismissed again - Battery diagnosed AS very healthy. NOTHING WRONG WITH THE CAR. 04/27/23 - DID GOOGLE SEARCH FOUND OUT ABOUT THE CLASS ACTION LAWSUIT ABOUT THE BATTERY TOOK THE INOFRMATON TO THE DEALTHER AT FIRST THEY DENIED THE CLASS ACTION, BUT 10 MIN HE AGREED TO LOOK INTO THE PROBLEM MORE IN DETAIL. 4/27/2023 - BATTERY DIAGNOSED AS BAD - FOUND FAULTY DCM CAUSING EXCESSIVE DRAW FROM BATTERY. BUT STILL THEY DISMISSED THE OIL CONSUMTION 05/08/2023 - TOOK CAR TO ANOTHER DEALERSHIP - CAR DIAGONOSED WITH FRONT DRIVER AXLE LEAK/ CAM CARRIER LEAK - EXPLAINED THE OIL CONSUPTION FOR MISS CHRISTIANA S THE BUSINESS MANAGER.

May 01, 2023

I had an issue with my Appleplay. Ana V scheduled an appointment and corrected the problem within minutes. More

by kathleencasey26
Recommend Dealer
Yes
Employees Worked With
Ana Valencia
May 05, 2023 -

Kearny Mesa Subaru responded

Thank you for your review Kathleen, we are happy to hear that Ana was able to correct your problem quickly!

May 01, 2023

BEST experience ever with buying a new car! ! Quick, easy, helpful. First Subaru ever purchased. By far BEST vehicle ever purchased. More

by Kim
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
2 Jimmy’s and Cameron
May 05, 2023 -

Kearny Mesa Subaru responded

Thank you for your review Kim! We are so happy to hear you enjoyed your time with us! Welcome to the Kearny Mesa Subaru Family!

April 25, 2023

Staff are Professional and courteous. Most of them if not all are trained to satisfy clients. Place is neat and clean. Kudos to Kearny Mesa Subaru. More

by Cecile28
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aubrey
May 05, 2023 -

Kearny Mesa Subaru responded

Thank you for your review Cecile! We are so happy to hear you enjoyed your time with us! Welcome to the Kearny Mesa Subaru Family!

April 03, 2023

Quick and friendly service. I don't know what else to say really. Thanks Subaru! More

by spillmane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of the name.
May 05, 2023 -

Kearny Mesa Subaru responded

Thank you for your review! We are so happy to hear you enjoyed your service with us!

May 09, 2023 -

Kearny Mesa Subaru responded

Thank you for your review! We appreciate your business!

March 29, 2023

Jimmy the finance person who helps with the payment for the car is a demeaning person who is rude to women. He tries to upsell many items already covered by Subaru. I would avoid him and ask for someone More

by Gretchen von Helms
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jimmy the Jerk
May 05, 2023 -

Kearny Mesa Subaru responded

Thank you for your review Gretchen, we are happy to hear you enjoyed your time with Dan. Thank you for your business.

March 27, 2023

I came to Kearny Subaru after having a horrible experience at another dealership. Earlier this month was my 1st service experience...far more positive than at the last one. I hope to continue on th More

by rosana.quintero70
Recommend Dealer
Yes
Employees Worked With
Nestor Bueno
May 05, 2023 -

Kearny Mesa Subaru responded

Thank you for your review Rosana! We are so happy to hear you enjoyed your time with us! Welcome to the Kearny Mesa Subaru Family!

March 05, 2023

Excellent work on my 2019 Subaru Outback In for service, quality work and a great car wash to boot! More

by lesismor53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier
May 10, 2023 -

Kearny Mesa Subaru responded

Thank you for choosing Kearny Mesa Subaru! We are happy to be your first choice in service centers!

February 22, 2023

Great customer service! Our salesman Tony was friendly and knowledgeable without being pushy. The mini training on the car’s features with Cameron was excellent and time w More

by kmdevine
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony, Cameron
May 10, 2023 -

Kearny Mesa Subaru responded

Thank you for choosing Kearny Mesa Subaru! We are proud to welcome you into your new Subaru!

February 22, 2023

Excellent customer service. Very knowledgable anf helpful. Would recommend doing business with them in the future. More

by Ahmed
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cammeron
May 10, 2023 -

Kearny Mesa Subaru responded

Thank you for choosing Kearny Mesa Subaru! We are proud to welcome you into your new Subaru!

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