They were ok during the purchase process, although it still took three hours after the deal was made for some reason.
I noticed when I first checked out my new Sienna that the interior, especially in the rear seats was very dirty. Smudges all over the place, and debris on the floor of the cargo area. The salesman Aamir assured me it would be detailed before I left. The manager Bill and another salesman Patrick Williams also promised it would be fully detailed. I took their word and because they kept me so long, it was dark when I left and I didn't inspect the interior. The next day I saw how dirty it was. I tried to set up an appointment with them to have it detailed, but they were unresponsive. Only after I filled out a survey from Toyota describing my experience did Patrick Williams call me to complain about my survey. Patrick Williams claimed on the phone that told me I would have to come back during the week to have my Sienna detailed, which is not true.
I have been trying to contact Toyota Kearny Mesa and Patrick Williams specifically, but Patrick Williams is ignoring my calls and e-mails.
They're actually not the worst dealership I've dealt with. Aamir was a nice guy, and Robert was pleasant to deal with. If you do decide to shop here, you should know that their detailing crew does not work on weekends, so if you buy on a weekend you'll probably leave with a dirty, despite what they tell you. And once they have your money, they'll ignore you.