Keating Honda

I had a deeply frustrating and disappointing experience at Keating Honda in Conroe. I arrived at 1:30 pm expecting to finalize a deal already discussed and agreed upon. Instead, I was kept there until 6:30 at Keating Honda in Conroe. I arrived at 1:30 pm expecting to finalize a deal already discussed and agreed upon. Instead, I was kept there until 6:30 pm—five hours as the sales guy went back and forth, acting like he did not know what he was doing. Around 0600pm, I urgently signed the contract without timing my time to thoroughly check what I was signing because I needed to be at work that same day by 7:00 pm. Two days later, I checked the contract and realized a significant increase in the vehicle's base price from what we agreed. We returned to the dealership and spoke to the finance manager, who could not explain why the price had increased. Eventually, he left us in his office, saying he wanted to talk to his boss about the situation. A few minutes later, a guy who was not part of the deal and who lacked empathy came in to convince us why the price had gone up. The guy stated, "We gotta do what we get to do to accommodate your monthly payment on the vehicle." I told him we still deserve to know your guys are increasing the price of the vehicle before signing the paperwork. The guy stated again, "But you signed the paperwork." There were delays, confusing figures, and a lack of transparency throughout the process. I feel misled and taken advantage of, and I strongly advise anyone considering this dealership to be highly cautious. Take time, double-check everything, and don't let yourself be rushed. I'm sharing this experience to warn others: read every detail carefully. I hope Keating Honda in Conroe re-evaluates how they treat their customers and trains their staff to be more respectful, honest, and transparent during sales. Honda is too big for all of these. More

We purchased a new Honda 3 years ago from Keating Honda in Conroe. Recently we had an unusual warranty problem come up that needed some extra management help. --- Max Williams (service manager) and Nate Sh in Conroe. Recently we had an unusual warranty problem come up that needed some extra management help. --- Max Williams (service manager) and Nate Shaw (sales manager) stepped in and went the extra mile to take care of this issue ----------------- Nate Shaw and Max Williams at Keating Honda have the upmost integrity----------If you are shopping for a Honda or getting one serviced, Go to Keating Honda Conroe. More

We worked with Chase Schmidt. I recommend working with him, way better than other salesmen we worked with at Keating in the past! I give him 5 stars and the dealership 4. We came I recommend working with him, way better than other salesmen we worked with at Keating in the past! I give him 5 stars and the dealership 4. We came in looking for an Accord/CR-V. We were comparing against Toyota. We didn't know about the HR-V. Chase listened to what our goals were, and politely challenged a few assumptions we had. I was appreciative, because we found out about a model we didn't know about that was a best fit for our needs. We told Chase we were not going to play games. We told him the price we needed to be at, and a deal was made at that price. They would not send a signed quote, so that bothered me, but they said to "trust" them. I didn't love that they tried to tack on $387 above what we agreed at, with an excuse. I believe this was driven by management. But we ultimately made an agreement to throw in a few additional oil changes. Funny thing was, when we got to finance, the finance guy honored what we wanted to begin with! 4 stars because all Honda dealers advertise MSRP without their markups, and the game they tried to play with the additional $387. Better than other Honda dealers! Finance was a breeze, and I would ask for Brandon! He was great to work with. More

This dealership likes to play games with its customers. Salesman Ryan Williams lies, cheats and steals his way to a sale. Buyer beware of Ryan and Keating Honda. Ryan Williams disrespects military vetera Salesman Ryan Williams lies, cheats and steals his way to a sale. Buyer beware of Ryan and Keating Honda. Ryan Williams disrespects military veterans and elderly. More

Where do I even begin! We were out a family vehicle because of a storm back in June, so we were pressed to find a suitable replacement in a short timeframe. The pricing and We were out a family vehicle because of a storm back in June, so we were pressed to find a suitable replacement in a short timeframe. The pricing and “deals” listed online were NOT accurate at all, and we never received any of the perks that were listed on their website for making a purchase. THEN when we finally got to talk about pricing, the rep, Zach Poshard, told us that Keating installs their own version of low jack at the most premium price you can imagine. It is NOT negotiable despite the fact that the car we purchased already had tracking tech installed from Honda. They WILL NOT take this out nor take the price off. Due to the fact that this an urgent, short turnaround purchase, my father offered to help with the down payment on the car. When he told us this, I reached out to our sales rep to confirm if he could bring in a check… each time it was a YES and the ONLY requirement I was told was my father needing to show a valid ID, THAT IS IT. I confirmed this with our sales rep, Zach, 3 times to be sure before my Dad went there only to find out that they wanted to give him a credit check, which was NEVER disclosed to me any if the times I inquired about the requirements for this down payment from a third party. When my Dad got upset they required this, Zach and the Sales Director laughed in his face!!!! There was ZERO need for him to complete a credit check. Period. They could have taken his ID and waited for it to clear, but no. Since my father didn’t want an establishment this shady to have access to his information in this manner, he opted to pay with a cashier’s check which he would have done in the first place had they disclosed the need for a credit check. Had he known that it was going to be like this just to make this down payment, he would have had a check cut from the source right out of the gate but we were never given the correct information. Since this whole thing was so problematic, the sales director offered to pay him back for the cost of getting this cashiers check. Not only was my father disrespected, talked down to, LAUGHED AT, and treated like complete dirt, the sales director took it a step further and reimbursed the charge IN SMALL COIN CHANGE. To top it all off, since Keating had messed with the car and added that nonsense in they didn’t close the panels properly. So literally the day we got the car we had to turn around and bring it back because A PANEL WAS FALLING OFF ON THE BOTTOM I OF THE CAR!!!!!!!!!! Keating is not interested in the safety of their customers, just their bottom line. There’s no excuse for behavior of this nature. How on earth does a company like this allow their management and senior staff treat patrons in this manner??? We were overcharged, treated like garbage, and lied to, and NOTHING happened to anyone from Keating as a result of their negative and childish behavior. This is how they operate. Their 4.5 stars on google is not accurate because they have all the bad reviews removed to save face and prevent customers from being deterred. BE WARNED. More

Dealer refused to accept my financing, They force you into buying overpriced extras, arrogant salesperson. Found better price with another closed by dealer, with a more friendly treatment and accepted my into buying overpriced extras, arrogant salesperson. Found better price with another closed by dealer, with a more friendly treatment and accepted my financing. I'm very glad I did not go with them. More

I’m not happy. I purchased an Alpha extended warranty to cover a 2016 Honda Civic LX I purchased in August, 2023. After driving the car awhile, I started having tro I purchased an Alpha extended warranty to cover a 2016 Honda Civic LX I purchased in August, 2023. After driving the car awhile, I started having trouble with the steering locking up. I could barely pull over to the side of the road. I turned off the engine. I restarted the engine and the steering started working again. I took the car in to Keating to have it checked out on 10/26/2023. I got a call from Mark telling me the repair would be over $600 and my warranty would not cover it. I paid for the best Alpha warranty and it would not cover my first claim with them. I feel cheated and ripped off by Brett Bailey for selling me a worthless warranty. I had to pay for the repairs out of my pocket. What good is that so called warranty if it doesn’t help me when I need it? More

I took the advice of the dealership and am in a crappy situation because of it. To protect themselves, they advised me to make a financial decision I did not want to - with the assurance that I could easi situation because of it. To protect themselves, they advised me to make a financial decision I did not want to - with the assurance that I could easily modify the arrangement on my own post-sale. It turned out not to be easy. I needed help from the dealership to get to the payment plan I wanted, and should have had on day one. Instead of the help they assured me, I was ignored by everyone from my dealer to the GM - until I changed my Google review from 5 stars to 1. After asking them to make up for the undue mess I found myself in, the dealership’s response was that “I’m upset about something they couldn’t control and am asking them to fix something that is not their fault.” I made a decision relying on their advice. When it turned out not to work for me, they said “we simply presented you with options” and “didn’t force me to do anything.” Perhaps that’s true, but you should be aware of their refusal of accountability for their own advice. It may be blunt, but it’s honest. They’re more than happy to tell me what I should think and how I should feel now that they’ve sold me the car, and expect me to listen. But when they were doing the same thing during the sales process, it was my fault for listening. More

New personal Service advisors very friendly, didn’t get my car repaired there so unsure how their service department is for reliability . Dealership is in Conroe Service advisors very friendly, didn’t get my car repaired there so unsure how their service department is for reliability . Dealership is in Conroe Texas More