Keating Honda

We purchased a new Honda pilot and the salesperson John Wells was extremely helpful and informative the entire time. We sincerely appreciated his help! Wells was extremely helpful and informative the entire time. We sincerely appreciated his help! More

Bought a new Odyssey, withheld advertised incentives and presented as concessions. Poor product knowledge and sneaky sales tactics. Promises made but not kept. presented as concessions. Poor product knowledge and sneaky sales tactics. Promises made but not kept. More

1 star- Very disappointing experience with a “Honda Certified” vehicle. I purchased a vehicle from this Honda dealership that was represented and sold to me as a Honda Certified vehicle. At the tim Certified” vehicle. I purchased a vehicle from this Honda dealership that was represented and sold to me as a Honda Certified vehicle. At the time of purchase, the vehicle’s Carfax also showed no reported accidents. After the purchase, I took the vehicle to another Honda service/repair facility for a repair on a hood latch. They noticed that one of the headlights was not an original Honda part and actually contained Chinese writing. They were surprised that the vehicle had passed the certification process with this part installed and said that the car was likely in an accident just not reported. I contacted the dealership about the issue. Initially, I was told that a vehicle could still be certified as long as the headlight was functional. However, it’s unlikely that it was not an original part because if they had identified a non-OEM headlight during the certification process, they would have replaced it with an original Honda part. And then they went on to further say that if it turns out it was indeed not an original part they would replace it for me. Once I confirmed that the headlight was in fact aftermarket/non-OEM, I contacted the dealership again and asked them to stand behind what I had been told and replace the headlight. Their response was simply that they could not do anything about it. My concern is not simply about the headlight. It is about the certification process and the way this dealership stands behind the vehicles it sells as Honda Certified. If a vehicle is going to be advertised and sold as certified, I expect the inspection process to be thorough and the dealership to stand behind what it represents to the customer. At the very least, I expected them to take responsibility for the discrepancy and address the issue rather than dismissing it. My experience has left me questioning the reliability of their certification process and their commitment to standing behind their customers after the sale. I would strongly encourage anyone purchasing a “Certified” vehicle from this dealership to have it independently inspected before accepting it. More

Sales and services are always willing to assistance with anything. Fast convenient friendly and professional anything. Fast convenient friendly and professional More

I've been a loyal Keating Honda customer since the day I bought my car, and there's one reason I keep coming back for every single service appointment — Roger Hickey. I'll be honest: I live five minutes bought my car, and there's one reason I keep coming back for every single service appointment — Roger Hickey. I'll be honest: I live five minutes from another Honda dealership in Tomball, which should make them the obvious choice for convenience. But after two deeply frustrating experiences there — where the waiting room felt more like a pressure cooker of upsells and overpricing, and where a service advisor flat-out refused to listen when I told him I knew there was a leak in my AC unit — I was done. They were going to charge me $300 just to confirm what I was already telling them. That's not service. That's dismissal. So I made the drive to K Hon and found Roger. The difference was night and day. Roger has something rare in this industry: patience. He actually listened to me. He took the time to understand my concern about the AC leak, explained the diagnostic process clearly, and handled everything exactly the way I hoped — professionally, transparently, and without making me feel like I was being taken advantage of. Return the car washed and ready to ride as a common curtesy. I know enough about cars to know when something is wrong. What I needed was a service advisor I could trust to take that seriously. Roger Hickey did exactly that, and because of him, Keating Honda has a customer for life. If other dealerships want to understand what genuine customer retention looks like, they should sit down with Roger and take notes. He's not just a great service advisor — he's the reason customers choose to drive past their closest dealership to come to yours. Thank you, Roger. You've earned my trust and my loyalty. More

I went to have service done on my vehicle and Kevin Benard was my service person. Kevin is the absolute best. Kevin is practically family to me and I ask for him every time I go in because he goes that Benard was my service person. Kevin is the absolute best. Kevin is practically family to me and I ask for him every time I go in because he goes that extra mile and then some to make it happen. When I saw for myself that Kevin went in the garage where they service the vehicles and he was explaining things to the guys I knew then I picked the right spot. A BIG Thank you to the service guys as well that actually do the "hands on" labor. This is why I drive all the way to Keating Honda in Conroe,Tx to have my vehicle serviced and I would not have it no other way. I have not had a bad expericence with any Keating Honda staff memeber since I joined them in 2024. You all have been great even the finance manager. Keep up the good work and I will return for services and for sales. More

This dealership charges 3% when you pay for service utilizing your credit card. I’m sorry to say that they’re struggling so badly that they had to implement this practice. The service writers go above utilizing your credit card. I’m sorry to say that they’re struggling so badly that they had to implement this practice. The service writers go above and beyond to assist customers, but this 3% charge was ridiculous. More

Bought a new 2026 today but had been talking with my sales agent for about a week now because I don’t live close by but am from the area. They found me exactly what I wanted, in the color I wanted, fina sales agent for about a week now because I don’t live close by but am from the area. They found me exactly what I wanted, in the color I wanted, financing wasn’t pushy with any of the extra packages but explained everything out, and I ended up very happy with the experience. More