Keating Honda

I took the advice of the dealership and am in a crappy situation because of it. To protect themselves, they advised me to make a financial decision I did not want to - with the assurance that I could easi situation because of it. To protect themselves, they advised me to make a financial decision I did not want to - with the assurance that I could easily modify the arrangement on my own post-sale. It turned out not to be easy. I needed help from the dealership to get to the payment plan I wanted, and should have had on day one. Instead of the help they assured me, I was ignored by everyone from my dealer to the GM - until I changed my Google review from 5 stars to 1. After asking them to make up for the undue mess I found myself in, the dealership’s response was that “I’m upset about something they couldn’t control and am asking them to fix something that is not their fault.” I made a decision relying on their advice. When it turned out not to work for me, they said “we simply presented you with options” and “didn’t force me to do anything.” Perhaps that’s true, but you should be aware of their refusal of accountability for their own advice. It may be blunt, but it’s honest. They’re more than happy to tell me what I should think and how I should feel now that they’ve sold me the car, and expect me to listen. But when they were doing the same thing during the sales process, it was my fault for listening. More

New personal Service advisors very friendly, didn’t get my car repaired there so unsure how their service department is for reliability . Dealership is in Conroe Service advisors very friendly, didn’t get my car repaired there so unsure how their service department is for reliability . Dealership is in Conroe Texas More

Dec 1998, I came away from there w/the best car I ever owned Of course this was many yrs ago, but it was Dec 18th( I believe) 1998. I was a single mom driving an old boat of a car. The other dealers in Conroe wo Of course this was many yrs ago, but it was Dec 18th( I believe) 1998. I was a single mom driving an old boat of a car. The other dealers in Conroe wouldn't give me the time of day, by the way. Found the perfect car (unbeknownst to me @ the time) from a wonderful salesman (who cared). I drove that '96 Grand Am til 2007 when it finally died w/ 433,000 miles on it. And I have told everyone! Unfortunately, I moved away from the Conroe area. When I've been close, couldn't afford to "shop" for a car. I may be in the market still yet, & may still pay them a visit. More

Best sales team! I went in to buy a honda ridgeline. But I was way upside down on used car I was in already. Was told other dealer I need $5,000.00 down with trade. Di I went in to buy a honda ridgeline. But I was way upside down on used car I was in already. Was told other dealer I need $5,000.00 down with trade. Did not get ridgeline. But salesman got me out of bad car and into a 2014 nissan frontier with $0.00 down out of my pocket. Best sales man Brett Bailey and manager team I ever worked with. Would recommend anyone to buy from streater smith honda! More

Fantastic service dept. I usually dread dealling with dealerships and the hassle of getting service done but Sean Adair helped me understand what I needed and why. Very pol I usually dread dealling with dealerships and the hassle of getting service done but Sean Adair helped me understand what I needed and why. Very polite and seemed a truly sincere person. I only want him to work on my cars. Thanks Sean More

Steer Clear, Dishonest Dealer Steer clear and stay FAR, FAR away from this dealership and the General Managers', Mike Boston & David Le. Terrible communication from flow of info Steer clear and stay FAR, FAR away from this dealership and the General Managers', Mike Boston & David Le. Terrible communication from flow of info from Sales manager to sales rep. I worked out a fair deal for a 2016 Honda Pilot including the promise that the dealership would match or better my credit union's finance rate of 1.74%. The vehicle was delivered 2 months later, and we were meeting for the final paper work, I received a written email from the (sales rep) that they would shop around for the best rate using soft pulls and then pursue no more than 3 sources for the best rate to compete with my loan. Little known to me, the sales manager decided to "shop around" and hard pull my credit 11 times. When I found this out, the financial manager David Meyer said, ..."that was unusual and it usually only goes to about 3 max but it won't affect my score since I have an 849 FICO."... What!! Totally beside the point, it is the principle of the action of pursuing a rate that starts at 2.5 and goes to 2.15 ...what was the expected outcome??...to lure me in and force me to sign with them if they abused my credit score enough??..I expressed my concern and wishes that the original agreement was honored of matching or bettering my loan instead of ruining my credit inquiry score and not honoring the rate match deal we had in WRITING. All David could offer was an apology and an, "oops, our bad", attitude. Needless to say I would have left, but our lease was up and I had already waited for 2 months for the vehicle to be delivered. So we took the vehicle and I am now in the process of dealing with the credit unions and trying to clear my inquiry list from my record. My score only dropped 3 points but those 11 hard pulls will stay on my record for the next 2 years. I contacted my sales rep, who no longer works under Mike Boston, as well as the internet sales Rep Catherine Perales, to relay my concerns and frustrations to Mike Boston and David Le. To date, I have heard NOTHING from the Sales Manager or the General Manager, and they have avoided all contact including text, email and send all my calls to voicemail. Only a generic Thank You and this Yelp request have been received..ha..completely out of touch Reminds me of old school bait and switch routines. I am upset this entire deal happened this way, unfortunately, this is not the first Honda dealer that underhandedness and lies have occurred at. Had a different situation but unfortunate outcome at Sterling McCall a couple years ago, but that is another story. Do yourself a favor and use Streater-Smith as nothing more than a business who will match you on price and then use that info and go elsewhere to do your business. They are a very dishonest dealership. You have been warned! More

Best Car Buying Experience!!! All, we got some sweet new wheels today and I must say, Jeff Bashor? , truly changed my Honda experience! He saved the day after having such a negat All, we got some sweet new wheels today and I must say, Jeff Bashor? , truly changed my Honda experience! He saved the day after having such a negative experience at the Honda of Clear Lake (Don't go to that one! They will lie to you!). I made the drive to Streeter-Smith Honda in Conroe because Jeff and I had a great conversation about what he and his manager were willing to do to win my business. Amazing customer experience from the phone call, to walking in the door and being greeted by name, and even going over every detail of the features of the car to make sure I was completely comfortable with my new car. Extremely genuine personalities (Jeff, his sales and finance manager also!) and desire to help find the perfect car. BTW, their new fleet of cars are so sick awesome! Take the drive to them and you will be so happy you did! Thank you Jeff! You are a friend of our family now! More

best service I wouldn't take my Honda anywhere else. I have had bad experiences with other service places which is why I started coming here. I have been using the I wouldn't take my Honda anywhere else. I have had bad experiences with other service places which is why I started coming here. I have been using them for about 3 years now and never once had a complaint. More

Love these guys I have bought 3 cars from this dealership and each time was a great experience. I recommend buying from Streater-Smith to everyone looking for a new v I have bought 3 cars from this dealership and each time was a great experience. I recommend buying from Streater-Smith to everyone looking for a new vehicle. More

Lies Over the internet do not believe what you get told I went inside after they had told me I qualified I drove 1 hour out of my way to get told they needed a bigger down payment after in first place they I went inside after they had told me I qualified I drove 1 hour out of my way to get told they needed a bigger down payment after in first place they told me they did not need one this place is full of lies they try to act nice but its just manipulation don't bother going there u will waste your time More