Keating Honda

Steer Clear, Dishonest Dealer Steer clear and stay FAR, FAR away from this dealership and the General Managers', Mike Boston & David Le. Terrible communication from flow of info Steer clear and stay FAR, FAR away from this dealership and the General Managers', Mike Boston & David Le. Terrible communication from flow of info from Sales manager to sales rep. I worked out a fair deal for a 2016 Honda Pilot including the promise that the dealership would match or better my credit union's finance rate of 1.74%. The vehicle was delivered 2 months later, and we were meeting for the final paper work, I received a written email from the (sales rep) that they would shop around for the best rate using soft pulls and then pursue no more than 3 sources for the best rate to compete with my loan. Little known to me, the sales manager decided to "shop around" and hard pull my credit 11 times. When I found this out, the financial manager David Meyer said, ..."that was unusual and it usually only goes to about 3 max but it won't affect my score since I have an 849 FICO."... What!! Totally beside the point, it is the principle of the action of pursuing a rate that starts at 2.5 and goes to 2.15 ...what was the expected outcome??...to lure me in and force me to sign with them if they abused my credit score enough??..I expressed my concern and wishes that the original agreement was honored of matching or bettering my loan instead of ruining my credit inquiry score and not honoring the rate match deal we had in WRITING. All David could offer was an apology and an, "oops, our bad", attitude. Needless to say I would have left, but our lease was up and I had already waited for 2 months for the vehicle to be delivered. So we took the vehicle and I am now in the process of dealing with the credit unions and trying to clear my inquiry list from my record. My score only dropped 3 points but those 11 hard pulls will stay on my record for the next 2 years. I contacted my sales rep, who no longer works under Mike Boston, as well as the internet sales Rep Catherine Perales, to relay my concerns and frustrations to Mike Boston and David Le. To date, I have heard NOTHING from the Sales Manager or the General Manager, and they have avoided all contact including text, email and send all my calls to voicemail. Only a generic Thank You and this Yelp request have been received..ha..completely out of touch Reminds me of old school bait and switch routines. I am upset this entire deal happened this way, unfortunately, this is not the first Honda dealer that underhandedness and lies have occurred at. Had a different situation but unfortunate outcome at Sterling McCall a couple years ago, but that is another story. Do yourself a favor and use Streater-Smith as nothing more than a business who will match you on price and then use that info and go elsewhere to do your business. They are a very dishonest dealership. You have been warned! More

Best Car Buying Experience!!! All, we got some sweet new wheels today and I must say, Jeff Bashor? , truly changed my Honda experience! He saved the day after having such a negat All, we got some sweet new wheels today and I must say, Jeff Bashor? , truly changed my Honda experience! He saved the day after having such a negative experience at the Honda of Clear Lake (Don't go to that one! They will lie to you!). I made the drive to Streeter-Smith Honda in Conroe because Jeff and I had a great conversation about what he and his manager were willing to do to win my business. Amazing customer experience from the phone call, to walking in the door and being greeted by name, and even going over every detail of the features of the car to make sure I was completely comfortable with my new car. Extremely genuine personalities (Jeff, his sales and finance manager also!) and desire to help find the perfect car. BTW, their new fleet of cars are so sick awesome! Take the drive to them and you will be so happy you did! Thank you Jeff! You are a friend of our family now! More

best service I wouldn't take my Honda anywhere else. I have had bad experiences with other service places which is why I started coming here. I have been using the I wouldn't take my Honda anywhere else. I have had bad experiences with other service places which is why I started coming here. I have been using them for about 3 years now and never once had a complaint. More

Love these guys I have bought 3 cars from this dealership and each time was a great experience. I recommend buying from Streater-Smith to everyone looking for a new v I have bought 3 cars from this dealership and each time was a great experience. I recommend buying from Streater-Smith to everyone looking for a new vehicle. More

Lies Over the internet do not believe what you get told I went inside after they had told me I qualified I drove 1 hour out of my way to get told they needed a bigger down payment after in first place they I went inside after they had told me I qualified I drove 1 hour out of my way to get told they needed a bigger down payment after in first place they told me they did not need one this place is full of lies they try to act nice but its just manipulation don't bother going there u will waste your time More

Unethical and Unprofessional I was told they were a fair dealership and in the end fair and honest was not what we got. We negotiated a deal on a Saturday and had our own financi I was told they were a fair dealership and in the end fair and honest was not what we got. We negotiated a deal on a Saturday and had our own financing but were told they would try to beat it. The vehicle we were interested in was so new on the lot it needed to go through service and be cleaned and detailed so we were told it couldn't be taken home until that was completed. We got a "Purchase Agreement" showing what they would give for our trade in as well as what we would be buying the car for. Not once did anyone say it needed to be signed or did they offer to draw up paperwork on the guaranteed rate. My husband goes to the dealership on Monday to get everything signed and is met by a very rude Used Car Sales Manager (Chip) that told him he wasn't interested in the deal they offered to us on Saturday and informs him that it wasn't a binding contract and they don't have to honor what they said and put down on paper for us. They wanted $4,000 more than what they quoted for the vehicle. In an attempt to talk to someone above him they gave us to the Sales Manager for the new cars which is his equal. No help there and as he talked to us he slouched in his seat showing that he had no concern whatsoever for our situation. We were asked why we didn't sign a contract for the guaranteed rate, well probably because nobody offered to draw one up Mark. What they did was underhanded and shady. If the people there priced the vehicle wrong, that is an internal issue and should have been handled as such and the customer shouldn't have had to deal with the recourse on that. This is the exact reason people are apprehensive when dealing with car dealerships and they give others a bad name. If I could have given them zero stars, I would have. I emailed the owner of the dealership and of course have heard nothing back. Maybe he's ok with them doing business that way and if that's the case, I definitely do not want to deal with them and will let anyone I know how we were treated. I wouldn't wish that on my worst enemy. More

EXTENDED WARRANTY Don't worry we have a good warranty for the car which barely had 42,000.00 miles on it.... Well come to find out they handed us the wrong paperwork fo Don't worry we have a good warranty for the car which barely had 42,000.00 miles on it.... Well come to find out they handed us the wrong paperwork for the WARRANTY. What a SCAM. We have been trying to get straight answers from them the last 3 months and could not get a straight answer. Provided us a 1-800 # only for it to be for roadside assistance. Trying to get the car fixed and even this dealership is saying OH WELL, when in fact they are the ones providing the INCORRECT INFORMATION. The warranty company paperwork provided to us was not even a company which had our information, and when I would call the dealership I would get bounced all over the place!!Now we are having to foot the bill for expensive repairs and they are not willing to assist in any way!!! Beware of this dealership!!! I swear they POCKETED THE MONEY. Now we cannot even drive the vehicle without being concerned if we will be in an accident. WE even questioned the problem with the salesman to have it looked at before we left and ensured us the problem had been fixed!!! LIARS More

Our new Honda We have had several Hondas over the years. Very pleased with our new Odyssey. Who would have thought I would have a car that has a refrigerator in i We have had several Hondas over the years. Very pleased with our new Odyssey. Who would have thought I would have a car that has a refrigerator in it.... More

Easy, straight-forward experience. We knew we wanted a specific vehicle so after dealing with a less than pleasant Spring Honda Dealership who were unwilling to get us the color we pr We knew we wanted a specific vehicle so after dealing with a less than pleasant Spring Honda Dealership who were unwilling to get us the color we preferred and couldn't give us any straight forward numbers, we backed out discouraged. Thankfully, we happened upon Mike Boston at Streater Smith. I emailed him with our preference and asked for an out the door price. He didn't play games, gave us the out to door price, which beat other dealerships absolute best by just under $2600. He guaranteed the color we wanted, without hassle, and within hours, I was driving the car home. He went out of his way to make it a no hassle, easy, car buying experience. He even loaned us a DVD for the kids to watch on the way home, in our new car. We highly recommend Mike Boston at Streater Smith, if you want an expedient, honest transaction for your next car. More

Thinking of Buying Another I had such a great experience with my first car purchase (first-time buyer) two years ago, I'm thinking of buying another from them. Brett is a honest I had such a great experience with my first car purchase (first-time buyer) two years ago, I'm thinking of buying another from them. Brett is a honest, no-pressure salesman - he made it really enjoyable to buy a car. He, as well as the service department, continues to follow up. More