Keating Honda

Lies Over the internet do not believe what you get told I went inside after they had told me I qualified I drove 1 hour out of my way to get told they needed a bigger down payment after in first place they I went inside after they had told me I qualified I drove 1 hour out of my way to get told they needed a bigger down payment after in first place they told me they did not need one this place is full of lies they try to act nice but its just manipulation don't bother going there u will waste your time More

Unethical and Unprofessional I was told they were a fair dealership and in the end fair and honest was not what we got. We negotiated a deal on a Saturday and had our own financi I was told they were a fair dealership and in the end fair and honest was not what we got. We negotiated a deal on a Saturday and had our own financing but were told they would try to beat it. The vehicle we were interested in was so new on the lot it needed to go through service and be cleaned and detailed so we were told it couldn't be taken home until that was completed. We got a "Purchase Agreement" showing what they would give for our trade in as well as what we would be buying the car for. Not once did anyone say it needed to be signed or did they offer to draw up paperwork on the guaranteed rate. My husband goes to the dealership on Monday to get everything signed and is met by a very rude Used Car Sales Manager (Chip) that told him he wasn't interested in the deal they offered to us on Saturday and informs him that it wasn't a binding contract and they don't have to honor what they said and put down on paper for us. They wanted $4,000 more than what they quoted for the vehicle. In an attempt to talk to someone above him they gave us to the Sales Manager for the new cars which is his equal. No help there and as he talked to us he slouched in his seat showing that he had no concern whatsoever for our situation. We were asked why we didn't sign a contract for the guaranteed rate, well probably because nobody offered to draw one up Mark. What they did was underhanded and shady. If the people there priced the vehicle wrong, that is an internal issue and should have been handled as such and the customer shouldn't have had to deal with the recourse on that. This is the exact reason people are apprehensive when dealing with car dealerships and they give others a bad name. If I could have given them zero stars, I would have. I emailed the owner of the dealership and of course have heard nothing back. Maybe he's ok with them doing business that way and if that's the case, I definitely do not want to deal with them and will let anyone I know how we were treated. I wouldn't wish that on my worst enemy. More

Our new Honda We have had several Hondas over the years. Very pleased with our new Odyssey. Who would have thought I would have a car that has a refrigerator in i We have had several Hondas over the years. Very pleased with our new Odyssey. Who would have thought I would have a car that has a refrigerator in it.... More

EXTENDED WARRANTY Don't worry we have a good warranty for the car which barely had 42,000.00 miles on it.... Well come to find out they handed us the wrong paperwork fo Don't worry we have a good warranty for the car which barely had 42,000.00 miles on it.... Well come to find out they handed us the wrong paperwork for the WARRANTY. What a SCAM. We have been trying to get straight answers from them the last 3 months and could not get a straight answer. Provided us a 1-800 # only for it to be for roadside assistance. Trying to get the car fixed and even this dealership is saying OH WELL, when in fact they are the ones providing the INCORRECT INFORMATION. The warranty company paperwork provided to us was not even a company which had our information, and when I would call the dealership I would get bounced all over the place!!Now we are having to foot the bill for expensive repairs and they are not willing to assist in any way!!! Beware of this dealership!!! I swear they POCKETED THE MONEY. Now we cannot even drive the vehicle without being concerned if we will be in an accident. WE even questioned the problem with the salesman to have it looked at before we left and ensured us the problem had been fixed!!! LIARS More

Easy, straight-forward experience. We knew we wanted a specific vehicle so after dealing with a less than pleasant Spring Honda Dealership who were unwilling to get us the color we pr We knew we wanted a specific vehicle so after dealing with a less than pleasant Spring Honda Dealership who were unwilling to get us the color we preferred and couldn't give us any straight forward numbers, we backed out discouraged. Thankfully, we happened upon Mike Boston at Streater Smith. I emailed him with our preference and asked for an out the door price. He didn't play games, gave us the out to door price, which beat other dealerships absolute best by just under $2600. He guaranteed the color we wanted, without hassle, and within hours, I was driving the car home. He went out of his way to make it a no hassle, easy, car buying experience. He even loaned us a DVD for the kids to watch on the way home, in our new car. We highly recommend Mike Boston at Streater Smith, if you want an expedient, honest transaction for your next car. More

Thinking of Buying Another I had such a great experience with my first car purchase (first-time buyer) two years ago, I'm thinking of buying another from them. Brett is a honest I had such a great experience with my first car purchase (first-time buyer) two years ago, I'm thinking of buying another from them. Brett is a honest, no-pressure salesman - he made it really enjoyable to buy a car. He, as well as the service department, continues to follow up. More

Very Happy I don’t usually take time to write reviews, but today I am. Friday I bought a new Honda Odyssey from Streater Smith Honda. I could not be happier. My I don’t usually take time to write reviews, but today I am. Friday I bought a new Honda Odyssey from Streater Smith Honda. I could not be happier. My experience at Streater Smith was great! I have bought my share of new cars from dealers and have had both good and bad experiences, and some great buying experiences. Great buying experiences are had at dealers where they listen to what you say and are honest about their prices. Bad experiences are had at dealers that don’t. Again, this was a great buying experience. This is the way it should be. I looked at TrueCar and Edmunds and reached out to about 8 dealers in my area for quotes. I find it is easier to start this way. I got back emails with everything from just a call back number to a detailed quote that showed a drive-out price. The typical response was a dollar amount that included dealer installed options that I didn’t want or a statement like “This price does not include dealer installed options”. Some of the quotes was just too high. Mike Boston at Streater Smith sent me a detailed, straight forward, quote that included the drive-out price. It also included this statement, “*Price includes all dealer install accessories if applicable, available on in stock unit only, must be financed with AHFC (W.A.C.).” His price was the best overall. Also, there were no dealer add-ons. Streater Smith didn’t have the color I wanted in-stock, but they were able to do a dealer-trade. That raised the price some, but they were up-front about it. That’s the price of being married to a certain color. I picked up the van Friday morning. When I arrived, it was ready to go. The drive-out price was as quoted. When I met with David Meyer in finance, he explained the finance options and the optional extended maintenance. No pressure. The drive-out price quoted was the drive-out price. Again, I couldn’t be happier. Honest price. Good price. No surprises. I highly recommend Mike Boston at Streater Smith. More

LIES..TRICKERY..DECEPTION..STAY AWAY LIES..TRICKERY..DECEPTION..Everything negative that people tell you about car dealerships and car salesmen, THIS PLACE IS PERFECT for experiencing e LIES..TRICKERY..DECEPTION..Everything negative that people tell you about car dealerships and car salesmen, THIS PLACE IS PERFECT for experiencing everything above. Juan Moreno quoted me for a 2015 Honda Odyssey EX-L via e-mail. I e-mailed him twice and called him thrice to confirm everything that he had listed in his quote and to make sure that there was no hidden fees or 'Catch'. After repeated assurances from him that there was no deception, and that everything on the quote was 'As Is' and the buying process would be as smooth and painful as possible, I drove 50 miles with my pregnant wife to go look at the car and buy it. After a walk through, test drive, and approval for credit, when it came time to price, he suddenly disappeared in to the "Manager's office" and came back after 20 minutes. Then he walked in and uttered the cliched, classic car dealer phrase, "I made a MISTAKE". He mentioned that the quote he sent me was too low and that he made an honest mistake and he would try to make it right by offering me a better deal. What he offered was 3-4 thousand dollars higher than the quoted price. We were appalled at this behavior. All this after my repeated attempts to confirm the prices, and accessories offered on the quote. We asked to speak to the "Manager", and there was complete apathy. The "Manager" did not even bother to show up. Completely unethical practice of sending low quote as a bait to draw the consumer and not honoring the quote. LIES..TRICKERY..DECEPTION..that is Streater Smith Honda (Conroe, TX) to you. I RANK THE EXPERIENCE AS EXTREMELY POOR and give Streater Smith Honda ZERO STARS and would STRONGLY ENCOURAGE CONSUMERS TO STAY AWAY FROM THIS DEALERSHIP. More

Service and customer respect I have purchased two vehicles from this dealership and when I called and questioned (after I purchased the car ) about why at 53,000 miles a radiator I have purchased two vehicles from this dealership and when I called and questioned (after I purchased the car ) about why at 53,000 miles a radiator had been changed- I was told a lie and demeaned on the phone whole my kids listened in awe. They dl said it was Texas and this was common- REALLY? After I complained, they actually tried to sell me another car getting MORE money. For months I had tried to cancel my extended warranty and they keep giving me the run around. Finally I was in the dealership so I went to Dave and told him I would like to do what I need to do to finish the cancelation. He got all riled up and started to say he was in lunch and accusing me of doing something with the paperwork and I told him I did not know their paperwork process but I had come in months prior to cancel it and they should have the documents. I was upset by this time and contacted Mike the manager. He tried to snooze me over but defended the workers. After two cars purchased there was no respect and I was demonized repeatedly but two department. I am one of the nicest people around which is oxymoronic to their treatment. Their arrogance and dishonest sales methods are dirty business and would never suggest this place. The Dodge dealership across the freeway and John Eagle which my daughter bought a car from and my mom, respectively has always been treated fair there- that I would suggest. NOT STREATER SMITH. More

I was very hesitant to even buy a new car but went in anyway. Everyone was super nice including the Sales Managers and Finance people. I will be having all my service done here and will be buying from he anyway. Everyone was super nice including the Sales Managers and Finance people. I will be having all my service done here and will be buying from here again when the time is right. More